open-source enterprise grade issue and ticket tracking system
- Free Personal • Open Source
- Issue Tracking System
- Help Desk App
- Customer Support Tool
What is Request Tracker?
RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.
Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.
RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.
RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.
Request Tracker Screenshots
Request Tracker Features
Request Tracker information
- 726 Stars
- 218 Forks
- 98 Open Issues
- Customer Support
- Help Desk
CategoriesDevelopment • Office & Productivity • Business & Commerce • Remote Work & Education
Recent user activities on Request Tracker
- not8 added Request Tracker as alternative(s) to not8
- POX edited Request Tracker
- Justman10000 edited Request Tracker
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