Request Tracker icon
Request Tracker icon

Request Tracker

 17 likes

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

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License model

  • Free Personal • Open Source

Application types

Country of Origin

  • US flagUnited States

Platforms

  • Linux
  • Online
  • Self-Hosted
  • Perl
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Features

Suggest and vote on features
  1.  Extensible by Plugins/Extensions
  2.  Task Time Tracking
  3.  Customer service
  4.  Helpdesk Ticketing
  5.  Issue Tracking
  6.  Incident Management
  7.  Bug reporting
  8.  Customizable triggers
  9.  Task assignments
  10.  Team Collaboration
  11.  Dependency Tracking

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Request Tracker information

  • Developed by

    US flagBest Practical Solutions

  • Licensing

    Open Source (GPL-2.0) and Free Personal product.

  • Pricing

    Subscription ranging between $125 and $1000 per month.

  • Written in

  • Alternatives

    53 alternatives listed

  • Supported Languages

    • English

AlternativeTo Categories

Development, Office & Productivity, Business & Commerce, Remote Work & Education

GitHub repository

  •  1,028 Stars
  •  264 Forks
  •  103 Open Issues
  •   Updated Jun 9, 2025 
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Our users have written 0 comments and reviews about Request Tracker, and it has gotten 17 likes

Request Tracker was added to AlternativeTo by guillaumep on Mar 19, 2010 and this page was last updated Oct 31, 2022. Request Tracker is sometimes referred to as RT.
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What is Request Tracker?

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.

Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.

RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.

RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.

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