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    Request Tracker

    open-source enterprise grade issue and ticket tracking system

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    What is Request Tracker?

    RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

    The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.

    Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.

    RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.

    RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.
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    Categories

    Business & Commerce • Development • Office & Productivity • Remote Work & Education

    Tags

    • Customer Support
    • Help Desk
    • bug-tracking
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     Official Website

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    Summary

    Our users have written 0 comments and reviews about Request Tracker, and it has gotten 17 likes

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    Request Tracker was added to AlternativeTo by guillaumep on Mar 19, 2010 and this page was last updated Apr 8, 2021. Request Tracker is sometimes referred to as RT.

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