Request Tracker
open-source enterprise grade issue and ticket tracking system
- Free Personal • Open Source
- Issue Tracking System
- Help Desk App
- Customer Support Tool
- Linux
- Online
- Self-Hosted
- Perl
What is Request Tracker?
RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.
Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers.
RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.
RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.
Request Tracker Screenshots
Request Tracker Features
Request Tracker information
- Developed byBest Practical Solutions LLC
- LicensingOpen Source (GPL-2.0) and Free Personal product.
- PricingSubscription that costs between $125 and $1000.
- Written in
- Alternatives56 alternatives listed
Supported Languages
- English
GitHub repository
- 726 Stars
- 218 Forks
- 98 Open Issues
- Updated
Tags
- Customer Support
- Help Desk
- bug-tracking
Recent user activities on Request Tracker
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