Request Tracker AlternativesIssue Tracking Systems and other similar apps like Request Tracker

Request Tracker is described as 'RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users' and is a Issue Tracking system in the business & commerce category. There are more than 50 alternatives to Request Tracker for a variety of platforms, including Web-based, Windows, Linux, Self-Hosted and Android apps. The best Request Tracker alternative is Redmine, which is both free and Open Source. Other great apps like Request Tracker are JIRA, Trac, osTicket and Mantis Bug Tracker.

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Request Tracker alternatives are mainly Help Desk Platforms but may also be Project Management Tools or Issue Tracking Systems.  Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Request Tracker.
Request Tracker iconRequest Tracker
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RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

More about Request Tracker
More about Request Tracker
Request Tracker alternatives page was last updated Nov 29, 2022
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  1. Redmine icon
    Redmine icon

    Redmine

     390 likes
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    Redmine is a flexible project management web application. Written using Ruby on Rails framework, it is cross-platform and cross-database.

    260 Redmine alternatives
    Issue List

    License model

    • Free • Open Source

    Application types

    Platforms

    • Online
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Ruby
    • Microsoft SQL Server
    • Cloudron
    • Ruby on Rails
    • PostgreSQL
    Spent Time
    Workflow

    Properties

    1.  Privacy focused

    Features

    1.  Issue Tracking
    2.  Multi-project management
    3.  Included wiki
    4.  File Versioning
    5.  Goal Tracking
    6.  Support for MarkDown
    7.  Task Time Tracking
    8.  Kanban Board
    9.  Real time collaboration
    10.  Dark Mode
    11.  Extensible by Plugins/Extensions
    12.  Ad-free
    Redmine iconRequest Tracker Icon

    Redmine VS Request Tracker

    Is Redmine a good alternative to Request Tracker?
     

    • Redmine is the most popular Web-based & Self-Hosted alternative to Request Tracker.

    • Redmine is the most popular Open Source & free alternative to Request Tracker.

    • Redmine is Free and Open SourceRequest Tracker is Free Personal and Open Source
    • Redmine is Privacy focusedRequest Tracker is not according to our users
  2. JIRA icon
    JIRA icon

    JIRA

     222 likes
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    Centralized project management tool for planning and tracking tasks, aligning work with company goals, visualizing workflows, and optimizing performance via real-time data insights. Offers AI-driven task suggestions, integrates with essential tools, and provides a cohesive collaboration space under one roof.

    379 JIRA alternatives
    JIRA screenshot 1

    License model

    • Freemium • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Software as a Service (SaaS)
    JIRA screenshot 1
    JIRA screenshot 2
    +2
    JIRA screenshot 3

    Top JIRA Features

    1.  Issue Tracking
    2.  Scrum Boards
    3.  Task Tracking
    4.  Bug reporting
    5.  Multi-project management
    6.  Ad-free
    7.  Kanban Board
    8.  SAAS Metrics
    9.  Members Statistics
    10.  Dependency Tracking
    11.  Workflow
    12.  Project Organization
    JIRA iconRequest Tracker Icon

    JIRA VS Request Tracker

    Is JIRA a good alternative to Request Tracker?
     

    • JIRA is the most popular Windows, Mac, Linux & SaaS alternative to Request Tracker.

    • JIRA is Freemium and ProprietaryRequest Tracker is Free Personal and Open Source
  4. Trac icon
    Trac icon

    Trac

     144 likes
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    Trac is an enhanced wiki and issue tracking system for software development projects. Trac uses a minimalistic approach to web-based software project management. Our mission is to help developers write great software while staying out of the way.

    158 Trac alternatives
    Trac screenshot 1

    License model

    • Free • Open Source

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • BSD
    • Self-Hosted
    Trac screenshot 1
    Trac screenshot 2
    +4
    Trac screenshot 3

    Trac Features

    1.  Reminders
    2.  Task Time Tracking
    3.  SCM Integration
    4.  Included wiki
    5.  Wiki
    6.  Helpdesk Ticketing
    7.  Activity history
    Trac iconRequest Tracker Icon

    Trac VS Request Tracker

    Is Trac a good alternative to Request Tracker?
     
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    ManageEngine ServiceDesk Plus icon

    ManageEngine ServiceDesk Plus

    ServiceDesk Plus is an ITIL-ready help desk software with integrated asset and project management and built to supercharge your help desk. For 10 years and running, it has been delivering smiles to millions of IT folks and end us...

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  6. osTicket icon
    osTicket icon

    osTicket

     70 likes
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    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    106 osTicket alternatives
    Client Interface - Welcome Screen

    License model

    • Free • Open Source

    Application types

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron

    osTicket Features

    1.  Ad-free
    2.  Helpdesk Ticketing
    3.  Dockerized
    Client Interface - Check Ticket Status
    Client Interface - Ticket History
    +3
    Staff Control Panel - Dashboard
    osTicket iconRequest Tracker Icon

    osTicket VS Request Tracker

    Is osTicket a good alternative to Request Tracker?
     
  7. Mantis Bug Tracker icon
    Mantis Bug Tracker icon

    Mantis Bug Tracker

     75 likes
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    Mantis Bug Tracker is a free and open source, web-based bug tracking system. It is written in the PHP scripting language and works with MySQL, MS SQL, and PostgreSQL databases and a webserver. MantisBT can be installed on Windows, Linux, Mac OS, OS/2, and others.

    99 Mantis Bug Tracker alternatives
    Mantis Bug Tracker screenshot 1

    License model

    • Free • Open Source

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • BSD
    • Self-Hosted

    Mantis Bug Tracker Features

    1.  Email Notifications
    2.  Fast motion
    3.  Integrated Chat
    4.  Reporting
    5.  Role-based security access
    6.  Web-Based
    7. X icon  X Integration
    8.  Multiple languages
    Mantis Bug Tracker iconRequest Tracker Icon

    Mantis Bug Tracker VS Request Tracker

    Is Mantis Bug Tracker a good alternative to Request Tracker?
     
  8. Linear icon
    Linear icon

    Linear

     5 likes
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    Enhance your software project's management by efficiently tracking sprints, tasks, and bugs. Linear is designed for optimal performance for developers, offering real-time synchronization and keyboard shortcuts, easy offline access, and light or dark mode UI options across multiple teams.

    89 Linear alternatives
    Linear screenshot 1

    License model

    • Freemium • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Linear screenshot 1
    Linear screenshot 2
    +6
    Linear screenshot 3

    Linear Features

    1.  Dark Mode
    2.  Calendar View
    3.  Ad-free
    4.  Kanban Board
    5.  Works Offline
    6.  Support for Keyboard Shortcuts
    7.  Real-time sync
    8. GitHub icon  GitHub Integration
    9. Slack icon  Slack integration
    10. GitLab icon  Gitlab integration
    Linear iconRequest Tracker Icon

    Linear VS Request Tracker

    Is Linear a good alternative to Request Tracker?
     

    • Linear is the most popular Android, iPhone, iPad & Android Tablet alternative to Request Tracker.

    • Linear is Freemium and ProprietaryRequest Tracker is Free Personal and Open Source
  10. Bugzilla icon
    Bugzilla icon

    Bugzilla

     37 likes
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    Bugzilla is a web-based tool for planning, organizing and releasing software on your own schedule. It is used by many open source companies and projects, and has advanced features such as search, milestones, and products.

    92 Bugzilla alternatives
    Short landing page

    License model

    • Free • Open Source

    Application types

    Platforms

    • Online
    • Self-Hosted

    Bugzilla Features

    1.  Built-in Commenting System
    2.  Attachments
    3.  Bug reporting
    4.  Release Management
    Landing page
    Main page
    +4
    Milestones - Track the progress on the past, current and future releases of your products
    Bugzilla iconRequest Tracker Icon

    Bugzilla VS Request Tracker

    Is Bugzilla a good alternative to Request Tracker?
     
  11. Jira Clone icon
    Jira Clone icon

    Jira Clone

     3 likes
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    A simplified Jira clone built with React/Babel (Client), and Node/TypeScript (API). Auto formatted with Prettier, tested with Cypress.

    252 Jira Clone alternatives
    Jira Clone screenshot 1

    License model

    • Free • Open Source

    Application types

    Platforms

    • Self-Hosted

    Jira Clone Features

    1.  Jira
    Jira Clone screenshot 1
    Discontinued

    It's only a showcase product. The last commit is from 3 years ago, with many features marked as “not implemented” in the linked website.

    Jira Clone iconRequest Tracker Icon

    Jira Clone VS Request Tracker

    Is Jira Clone a good alternative to Request Tracker?
     
  12. Zammad icon
    Zammad icon

    Zammad

     34 likes
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    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    38 Zammad alternatives
    Zammad screenshot 1

    License model

    • Free • Open Source

    Application type

    Platforms

    • Linux
    • Self-Hosted
    Zammad screenshot 1
    Zammad screenshot 2
    +9
    Zammad screenshot 3

    Zammad Features

    1.  Auto Responder
    2.  Email tracking
    3.  SLA
    4.  Knowledge base
    5.  REST API
    Zammad iconRequest Tracker Icon

    Zammad VS Request Tracker

    Is Zammad a good alternative to Request Tracker?
     
  13. not8 icon
    not8 icon

    not8

     3 likes
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    not8 enables to write notes directly on the team website, and share them with colleagues. These notes will help to efficiently share feedback and reviews between colleagues, without the necessity of video explanations, long emails or screenshots.

    162 not8 alternatives
    not8 screenshot 1

    License model

    • Freemium • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Online
    • Google Chrome
    • Software as a Service (SaaS)
    not8 screenshot 1

    Properties

    1.  Lightweight

    Features

    1.  Real time collaboration
    2.  Direct client feedback
    3.  Website annotation
    4.  Visual feedback
    5.  In-built Bug tracking
    6.  Design review feedback
    7.  Remote Work
    8.  User Testing
    not8 iconRequest Tracker Icon

    not8 VS Request Tracker

    Is not8 a good alternative to Request Tracker?
     
  14. HelpDesk 3 icon
    HelpDesk 3 icon

    HelpDesk 3

     3 likes
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    Provides integrated live chat and SMS services alongside a sophisticated support ticket system supporting email, SQL IMAP, cron jobs, and unlimited operators. Features mobile optimization, client dashboards, customization options like CMS, billing alternatives, and a responsive, user-centric interface.

    102 HelpDesk 3 alternatives
    HelpDesk 3 screenshot 1

    License model

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Self-Hosted

    HelpDesk 3 Features

    1.  Multiple languages
    2.  Helpdesk Ticketing
    HelpDesk 3 screenshot 1
    HelpDesk 3 screenshot 2
    +2
    HelpDesk 3 screenshot 3
    HelpDesk 3 iconRequest Tracker Icon

    HelpDesk 3 VS Request Tracker

    Is HelpDesk 3 a good alternative to Request Tracker?
     

    • HelpDesk 3 is the most popular commercial alternative to Request Tracker.

    • HelpDesk 3 is Paid and ProprietaryRequest Tracker is Free Personal and Open Source
  15. Easy Redmine icon
    Easy Redmine icon

    Easy Redmine

     4 likes
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    Easy Redmine is redefining technology projects by combining hybrid project management, IT service management, and source code management.

    301 Easy Redmine alternatives
    Easy Redmine screenshot 1

    License model

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
    Easy Redmine screenshot 1
    Easy Redmine screenshot 2
    +1
    Easy Redmine screenshot 3

    Top Easy Redmine Features

    1.  Task Time Tracking
    2.  Cloud Sync
    3.  Dark Mode
    4.  Pomodoro Timer
    5.  Reminders
    6.  Annotate Screenshot
    7.  Real time collaboration
    8.  Full-Text Search
    9.  Two-factor Authentication
    10.  Fill PDF Forms
    11.  Subtasks
    12.  End-to-End Encryption
    Easy Redmine iconRequest Tracker Icon

    Easy Redmine VS Request Tracker

    Is Easy Redmine a good alternative to Request Tracker?
     
12 of 53 Request Tracker alternatives