RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments at thousands of sites around the world.
Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers. More Info »
RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.
RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.
Link to official Request Tracker site
Official Website
Features
No features added
Add a feature
Categories
Business & Commerce Development
Tags
bug-tracking customer-service customer-support helpdesk issue-tracking ticketing
Request Tracker (sometimes referred to as RT) was added by guillaumep in
Mar 2010 and the latest update was made in
Nov 2017. The list of alternatives was updated Mar 2018 There is a history of all activites on
Request Tracker in our Activity Log.
It's possible to update the information on Request Tracker or report it as discontinued, duplicated or spam.
