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Request Tracker Alternatives

Request Tracker is described as 'RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users' and is a Issue Tracking system in the business & commerce category. There are more than 50 alternatives to Request Tracker for a variety of platforms, including Online / Web-based, Linux, Windows, Mac and Self-Hosted solutions. The best alternative is Redmine, which is both free and Open Source. Other great apps like Request Tracker are JIRA, Trac, osTicket and Zammad.

Request Tracker alternatives are mainly Project Management Tools but may also be Help Desk Apps or Issue Tracking Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Request Tracker.
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  • FreeOpen Source
  • Linux
  • Online
  • Self-Hosted
  • Perl

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks,...

Learn more about Request Tracker

  1. Redmine is a flexible project management web application. Written using Ruby on Rails framework, it is cross-platform and cross-database.

    Issue List
  2. Trusted by 11,000+ businesses, JIRA is the leading bug tracking, issue tracking and project management tool.

    Screenshot


  3. Trac icon

    Trac

    • FreeOpen Source
    • Mac
    • Windows
    • Linux
    • Online
    • BSD
    • Self-Hosted

    Trac is an enhanced wiki and issue tracking system for software development projects. Trac uses a minimalistic approach to web-based software project management. Our mission is to help developers write great software while staying out of the way.

    Screenshot
  4. osTicket icon

    osTicket

    • FreeOpen Source
    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron

    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.

    Client Interface - Welcome Screen
  5. Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    Screenshot


  6. Mantis Bug Tracker is a free and open source, web-based bug tracking system. It is written in the PHP scripting language and works with MySQL, MS SQL, and PostgreSQL databases and a webserver. MantisBT can be installed on Windows, Linux, Mac OS, OS/2, and others.

    Screenshot
  7. ZenTao is an open source project management tool, supporting Scrum. It integrates product management, project management, bug management and QA management, etc., covering all lifecycle of software development.

    My Dashboard
  8. GoodDay icon

    GoodDay

    • FreemiumProprietary
    • Online
    • Software as a Service (SaaS)

    GoodDay is a project, product and work management platform that gives teams the best tools for planning, day-to-day work, and continuous improvement of all processes based on transparency, accountability, agility, and recognition.

    Screenshot
  9. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

    Discontinued

    From https://community.otrs.com :With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

    OTRS - Dashboard
  10. A1 Project Manager icon

    A1 Project Manager

    • FreeProprietary
    • Online
    • Software as a Service (SaaS)

    A1 Project Manager is a free task and project management software that automatically keeps your team organized and monitors progress of all of your projects. Let A1 Project Manager organize what you do, so you can focus on why you do it.

    Screenshot
Showing 10 of 57 alternatives