42 Like osTicket Good alternative? YES NO osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use... Free Open Source Windows Linux Web MySQL Community Edition Self-Hosted PHP Customer Chat Add a feature
86 Like Freshdesk Good alternative? YES NO Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's... Commercial Mac Windows Linux Web Android iPhone Chrome OS Android Tablet ... iPad Google Apps Ad-free Fast & easy setup Fast search Add a feature
96 Like UseResponse Good alternative? YES NO UseResponse is a fully customizable, customer feedback software and support ticketing system with open code that you can place on your server or use in cloud. It can be... Commercial Web Self-Hosted Knowledge base Multiple languages Add a feature
77 Like UserVoice Good alternative? YES NO UserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat! ... Commercial Web Android iPhone Android Tablet iPad Multiple languages Wordpress integration Add a feature
32 Like OTRS Business Solution™ Alternative? YES NO The OTRS Business Solution™ helps to improve your service quality at an attractive price-performance ratio. Free Open Source Mac Linux Web Self-Hosted Perl No features added Add a feature
48 Like Zendesk Good alternative? YES NO Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software... Commercial Web Android iPhone Blackberry iPad Knowledge base Add a feature
23 Like UserReport Good alternative? YES NO UserReport is a free online service that enables website owners to make quick and fun online surveys and collect user feedback with the online feedback button and forum.... Free Web CrowdSourced Add a feature
59 Like Get Satisfaction Good alternative? YES NO User or customer feedback system with voting facility about proposals done by users. Similar function as the UserVoice system. Commercial Web No features added Add a feature
23 Like Help Scout Good alternative? YES NO Spare your team from time spent training (and your IT team from headaches) with a help desk system that’s a joy to use, simple to set up, and scales like any enterprise... Commercial Web iPhone No features added Add a feature
44 Like InvGate Service Desk Good alternative? YES NO InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge... Commercial Web No features added Add a feature
55 Like UserEcho Good alternative? YES NO UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for... Commercial Web iPhone iPad No features added Add a feature
21 Like Desk.com Good alternative? YES NO Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in... Commercial Web No features added Add a feature
12 Like GoToAssist Good alternative? YES NO Provides you with live-support capability. Easily view and control your customers computers online to quickly resolve their technical issues. Handle more support... Commercial Windows Web Android iPhone Android Tablet iPad Remote desktop Add a feature
17 Like Kayako Good alternative? YES NO Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Offer support via email, live chat, Facebook, Twitter... Commercial Mac Windows Linux Web Android iPhone Blackberry Android Tablet ... Windows Phone iPad Customer Chat Knowledge base Add a feature
31 Like Jitbit Helpdesk Good alternative? YES NO Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking... Commercial Windows Web Android Android Tablet iPad Knowledge base Add a feature
