The top-rated alternative to Zendesk is Deskhero. It's paid, but Libredesk and osTicket are free. People also recommend FreeScout, HubSpot, Freshdesk and LiveAgent. Help Desk Platforms like Zendesk are a crowded field, with more than 100 alternatives for the web, Windows, Android, iPhone and self-hosting.
Deskpro is a help desk platform that uses AI technology for multi-channel communication. It offers security, compliance, and data privacy features. Users can deploy the platform on a private cloud, on-premise, or in sovereign data centers.
United Kingdom
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
Germany
EU
Jira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions...
Australia
Top-rated B2B helpdesk with AI capabilities providing dynamic SLAs, native integrations with Salesforce and ChatGPT, it streamlines workflows for efficient support and enhances customer relationship management as businesses scale.
United States
Front is an email management software that facilitates team collaboration by integrating with existing tools. It assigns messages to team members, allows internal comments, sets reminders for responses, offers templates for common questions, and has a collision detection feature...
United States
Platform centralizes live chat, in-app messaging, automated email marketing, and ticketing with personalized, targeted campaigns, feedback collection, integrations such as WordPress and Shopify, and unified multi-channel support for web and mobile customer engagement.
United States
A Trello Power-up that connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails.
Türkiye
Monday Service, product of monday.com , is a platform designed to streamline service delivery for businesses of various sizes. It includes a user-friendly interface, customizable settings, and AI-powered automations.
Israel
Manage customer requests efficiently with intelligent ticket management. Automate ticket assignment and keep track of all open requests.
GermanyEU
Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.
United Kingdom
UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
United States
OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.
GermanyEU
