Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
Germany
EU
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Zendesk Alternatives
Zendesk is described as 'Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to Zendesk for a variety of platforms, including Web-based, SaaS, Windows, Android and iPhone apps. The best Zendesk alternative is FreeScout, which is both free and Open Source. Other great apps like Zendesk are osTicket, UseResponse, HelpCrunch and Freshdesk.
Alternatives list
SaaS live chat and help desk solution automates ecommerce visitor conversion, streamlines support with AI chatbots and agent tools, unifies customer interactions, monitors campaigns, provides analytics, integrates with 200+ apps, and delivers weekly insights.
Cost / License
- Subscription
- Proprietary
Application types
Platforms
- Mac
- Windows
- Online
- Android
- iPhone
- iPad
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Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise.
Cost / License
- Pay once
- Proprietary
Application types
Platforms
- Online
- Self-Hosted
- Software as a Service (SaaS)
+1
Jira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions...
Cost / License
- Freemium (Subscription)
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.
Cost / License
- Subscription
- Proprietary
Application types
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Blackberry
- Android Tablet
- Windows Phone
- iPad
Comments about Kayako as an Alternative to Zendesk
Almost everyone thinks Kayako is a great Zendesk alternative.
- Kayako is Paid and Proprietary
84 Zoho Desk alternativesZoho Desk is a help desk software that helps businesses manage customer requests across multiple channels from a unified platform. It offers a multi-brand help center feature for businesses to establish unique self-service portals for each brand.
Cost / License
- Pay once
- Proprietary
Application types
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
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Monday Service, product of monday.com , is a platform designed to streamline service delivery for businesses of various sizes. It includes a user-friendly interface, customizable settings, and AI-powered automations.
Cost / License
- Subscription
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
+2
Front is an email management software that facilitates team collaboration by integrating with existing tools. It assigns messages to team members, allows internal comments, sets reminders for responses, offers templates for common questions, and has a collision detection feature...
Cost / License
- Subscription
- Proprietary
Application type
Platforms
- Mac
- Windows
- Online
- Android
- iPhone
- Android Tablet
- iPad
- Software as a Service (SaaS)
+4
OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.
Cost / License
- Pay once or Subscription
- Proprietary
Application types
Platforms
- Windows
- Linux
- Online
+3
Manage customer requests efficiently with intelligent ticket management. Automate ticket assignment and keep track of all open requests.
Cost / License
- Pay once or Subscription
- Proprietary
Application type
Platforms
- Windows
- Mac
- Linux
- Self-Hosted
- Docker
+4
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
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Comments about ProProfs Help Desk as an Alternative to Zendesk
ProProfs is a perfect customer help desk software. I love their features: shared inbox, connect support systems, customer satisfaction survey.
I Like ProProfs Help Desk because the ability to manage all the emails from our customer-facing ids helps our agents answer them faster.
Simply use and product pricing
Almost everyone thinks ProProfs Help Desk is a great Zendesk alternative.
- ProProfs Help Desk is Paid and Proprietary
Top-rated B2B helpdesk with AI capabilities providing dynamic SLAs, native integrations with Salesforce and ChatGPT, it streamlines workflows for efficient support and enhances customer relationship management as businesses scale.
Cost / License
- Subscription
- Proprietary
Application types
Platforms
- Software as a Service (SaaS)
+4
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Israel
Kayako has similar features and works as a ticketing system