AlternativeTo Logo

    Zendesk Alternatives

    Zendesk is described as 'Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries' and is a popular Help Desk in the Business & Commerce category. There are more than 100 alternatives to Zendesk for a variety of platforms, including Online / Web-based, Windows, Android, SaaS and iPhone. Most alternatives are Help Desks and Customer Support Tool. The best alternative is FreeScout, which is both free and Open Source. Other great apps like Zendesk are HelpCrunch (Paid), UseResponse (Paid), osTicket (Free, Open Source) and LiveAgent (Paid).

    This page was last updated May 17, 2022
    Zendesk
      63
    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    More
    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
    Learn more about Zendesk

    1. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

      Discontinued

      From https://community.otrs.com :

      With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

      ((OTRS)) Community Edition vs Zendesk opinions
      Most users think ((OTRS)) Community Edition is a great alternative to Zendesk.
      Access control. Easy to use.
      Positive comment about 4 years ago

      0
    2. UserVoice communities are the easiest way to turn customer feedback into action:
      Most users think UserVoice is a great alternative to Zendesk.


      • FreeOpen Source
      • Windows
      • Linux
      • Online
      • Self-Hosted
      • Software as a Service (SaaS)
      More
      More
      SuiteCRM provides an enterprise-grade Customer Relationship Management (CRM) application to a global community of users and software developers. It is a robust and credible alternative to Salesforce, Microsoft and the major CRM vendors.
      Most users think SuiteCRM is a great alternative to Zendesk.
      • Mac
      • Windows
      • Linux
      • Online
      • Android
      • iPhone
      • Chrome OS
      • Android Tablet
      • iPad
      • Self-Hosted
      • Software as a Service (SaaS)
      More
      InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.
      • Mac
      • Windows
      • Linux
      • Online
      • Android
      • iPhone
      • Android Tablet
      • iPad
      • Software as a Service (SaaS)
      More
      Front is the first email management software for teams that integrates with the tools you already use. With Front, you can assign messages to teammates, write comments for internal collaboration or set reminders to respond later.


      • Online
      • Android
      • iPhone
      • Android Tablet
      • iPad
      • Software as a Service (SaaS)
      More
      Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.
      Almost everyone thinks Help Scout is a great alternative to Zendesk.
      • Mac
      • Windows
      • Linux
      • Online
      • Android
      • iPhone
      • Blackberry
      • Android Tablet
      • Windows Phone
      • iPad
      More
      Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.
      Kayako vs Zendesk opinions
      Almost everyone thinks Kayako is a great alternative to Zendesk.
      n10m Kayako has similar features and works as a ticketing system
      Positive comment over 6 years ago

      0
    3. Collaborative email and threaded group chat for productive teams. A single app for all your internal and external communication.
    4. With the free and open source Corteza Service Cloud you can deliver faster and more personalised service to your clients. Customer service agents are provided with 360-degree overviews on cases, enabling them to provide the best service quickly.
    5. Get Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services at every stage of the lifecycle.
    Showing 20 of 232 alternatives