Zendesk Alternatives

Zendesk is described as 'Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to Zendesk for a variety of platforms, including Web-based, iPhone, Android, SaaS and iPad apps. The best Zendesk alternative is FreeScout, which is both free and Open Source. Other great apps like Zendesk are osTicket, UseResponse, HelpCrunch and Freshdesk.

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Zendesk iconZendesk
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Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options.

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More about Zendesk
Zendesk alternatives page was last updated Mar 28, 2025
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Alternatives
  1. Zenplates for Zendesk Guide icon

    Zenplates for Zendesk Guide

     1 like
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    Zenplates provides a premium themes and plugins for Zendesk Guide built using a powerful framework that makes customization easy.

    6 Zenplates for Zendesk Guide alternatives

    License model

    Platforms

    • Online
    • Zendesk
    Zenplates for Zendesk Guide screenshot 1

    Zenplates for Zendesk Guide Features

    1.  Help Center
    2.  Themes
    3.  Custom themes

    Zenplates for Zendesk Guide VS Zendesk

     
  2. Zoho Discussions icon

    Zoho Discussions

     9 likes
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    Create Online Forums and Communities for Customer Support, Gathering Ideas and for Close-Group and for Intranet Collaboration

    69 Zoho Discussions alternatives

    License model

    • Freemium • Proprietary

    Country of Origin

    • IN flagIndia

    Platforms

    • Online
    Zoho Discussions screenshot 1

    Zoho Discussions VS Zendesk

     
  4. Helprace icon

    Helprace

     10 likes
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    Helprace is a personalized help desk system. Email ticketing, self-service, docs, feedback and community. Fully integrated together and easy to use. Only pay for what you really need.

    96 Helprace alternatives

    License model

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    Help Desk Admin Panel

    Helprace Features

    1.  Portable
    2.  Multiple languages
    3.  Customer service
    4. WordPress icon  WordPress Integration
    5.  Helpdesk Ticketing

    Helprace VS Zendesk

     
    Comments about Helprace as an Alternative to Zendesk
    Guest
    Positive •Dec 22, 2015
    1

    Feature-full and less expensive.

    Zendesk Icon
    Helprace icon
    • Helprace is Paid and ProprietaryZendesk is also Paid and Proprietary
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    LiveAgent

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  6. Vivantio icon

    Vivantio

     9 likes
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    The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.

    98 Vivantio alternatives

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Self-Hosted
    Vivantio screenshot 1

    Vivantio VS Zendesk

     
  7. Clevada icon

    Clevada

     1 like
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    Clevada is an All-In-One Cloud Software Suite with Website Builder, Community Forum, Help Desk, Knowledge Base, Internal Communication and more.

    88 Clevada alternatives

    License model

    Application types

    Platforms

    • Online
    • Software as a Service (SaaS)
    Admin dasboard

    Properties

    1.  Lightweight
    2.  Privacy focused

    Features

    1.  Kanban Board
    2.  Real time collaboration
    3.  Reminders
    4.  No Tracking
    5.  Calendar View
    6.  Hierarchical Structure
    7.  Gantt-charts
    8.  No Coding Required
    9.  WYSIWYG Support
    10.  Task Time Tracking
    11.  Intranet Function
    12.  Knowledge base

    Clevada VS Zendesk

     
  8. Doorbell.io icon

    Doorbell.io

     8 likes
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    Gather in-app user feedback for free, on web, iOS, or Android.

    59 Doorbell.io alternatives

    License model

    • Freemium • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    Doorbell.io screenshot 1

    Doorbell.io VS Zendesk

     
  10. Trakdesk icon

    Trakdesk

     25 likes
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    Trakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to provide exceptional customer support while earning customers smiles.

    153 Trakdesk alternatives

    License model

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Windows Mobile
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • Windows Phone
    • iPad
    • Kindle Fire
    Dashboard

    Trakdesk Features

    1.  Gamification
    2.  Customer service
    3.  Helpdesk Ticketing
    4.  On Demand
    5.  Knowledge base

    Trakdesk VS Zendesk

     
    Comments about Trakdesk as an Alternative to Zendesk
    Guest
    Positive •Feb 12, 2016
    0

    much better features and cheap pricing

    Zendesk Icon
    Trakdesk icon

    • Almost everyone thinks Trakdesk is a great Zendesk alternative.

    • Trakdesk is Paid and ProprietaryZendesk is also Paid and Proprietary
  11. Kaseya VSA icon

    Kaseya VSA

     4 likes
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    Kaseya VSA offers you the most feature-rich, integrated, and efficiently priced RMM solution available.

    102 Kaseya VSA alternatives

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Windows
    • Linux
    • Online

    Kaseya VSA Features

    1.  Topology map
    2.  Remote monitoring
    3.  IT Automation
    4.  Patch Management
    5.  Remote Management

    Kaseya VSA VS Zendesk

     
  12. RingCentral Engage Digital icon

    RingCentral Engage Digital

     3 likes
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    Leading brands use RingCentral Engage Digital SaaS software applications to make it easier to manage their online customer service activities. Our clients enjoy lower operating costs while increasing customer satisfaction and improving brand equity.

    68 RingCentral Engage Digital alternatives

    License model

    Application types

    Platforms

    • Software as a Service (SaaS)
    RingCentral Engage Digital screenshot 1

    Properties

    1.  Customizable

    Features

    1.  Omni-digital
    2.  Merging identities
    3.  Multiple channels
    4.  Customer service
    5.  Knowledge base
    6.  Customer management

    RingCentral Engage Digital VS Zendesk

     
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