Zendesk is described as 'Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to Zendesk for a variety of platforms, including Web-based, SaaS, Windows, Android and iPhone apps. The best Zendesk alternative is FreeScout, which is both free and Open Source. Other great apps like Zendesk are HelpCrunch, LiveAgent, osTicket and UseResponse.
Xeno is an online messaging app designed to help you attract, convert, and retain customers by creating valuable remote conversational experiences.
Coalesce360 is an Azure-native business operations platform that brings sales, service delivery, customer management, help desk, reporting, and IBM z/OS change and release governance into one connected system.
United States
AI-powered call QA software that automatically evaluates customer support calls, generating summaries, scores, and multilingual performance insights.
AryaFlow reduces inbox chaos, improves response quality, and gives leaders clear visibility into workload, turnaround time, and service performance so teams can scale without scaling confusion.
Centralizes multichannel support into a single interface, automates ticket classification and responses with machine learning, integrates with CRM and eCommerce platforms, supports analytics, collaboration, shared inboxes, macros, SLAs, multi-language, and custom workflows.
United States
Web based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful platform especially suitable for application development or product development organizations.
Sweden
EU
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.
United States
An open source ticket management & help desk solution. A freshdesk alternative.
Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app.
United States
Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.
MaltaEU
Create an authoritative knowledge base to guide your users when they're stuck, reduce support load for your team, and provide a better experience.
United Kingdom
The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.
United States
