Zendesk Alternatives

Zendesk is described as 'Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to Zendesk for a variety of platforms, including Web-based, iPhone, Android, iPad and SaaS apps. The best Zendesk alternative is FreeScout, which is both free and Open Source. Other great apps like Zendesk are osTicket, UseResponse, HelpCrunch and Freshdesk.

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Zendesk alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems.  Other popular filters includes Self-Hosted + Open Source. Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Zendesk.
Zendesk iconZendesk
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Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options.

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Zendesk alternatives page was last updated Mar 28, 2025
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Alternatives
  1. Hipporello Service Desk icon

    Hipporello Service Desk

     4 likes
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    A Trello Power-up that connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails.

    15 Hipporello Service Desk alternatives

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • TR flagTürkiye

    Platforms

    • Online
    • Trello
    • Software as a Service (SaaS)
    Hipporello Admin Panel

    Hipporello Service Desk Features

    1.  No Coding Required
    2.  Ad-free
    3.  Customizable branding
    4.  Email automation
    5.  Customer service
    6.  Contact Forms
    7. Trello icon  Trello integration
    8.  Shared inbox
    9.  Servicedesk

    Hipporello Service Desk VS Zendesk

     
  2. Zoho Desk icon

    Zoho Desk

     2 likes
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    Zoho Desk is a help desk software that helps businesses manage customer requests across multiple channels from a unified platform. It offers a multi-brand help center feature for businesses to establish unique self-service portals for each brand.

    78 Zoho Desk alternatives

    License model

    Application types

    Country of Origin

    • IN flagIndia

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zoho Desk screenshot 1

    Zoho Desk Features

    1.  Multiple languages
    2.  Contract Management
    3.  Knowledge base
    4.  Self-Service Integration
    5.  Web-Based
    6.  Helpdesk Ticketing

    Zoho Desk VS Zendesk

     
  4. Desku icon

    Desku

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    Desku is an all-in-one customer support and customer experience platform helping small and medium-scale businesses provide better and faster customer support with the help of automation and AI chatbots.

    1 Desku alternatives

    License model

    Platforms

    • Online
    • Android
    • iPhone
    Desku screenshot 1

    Desku Features

    1.  Marketing Automation

    Desku VS Zendesk

     
  5. Ad
    Screenshot
    LiveChat icon
    LiveChat

    Live chat and helpdesk software as a service for ecommerce. Converts visitors into buyers, enables visitor chat, tracking via email, and offers a 14-day trial without credit card needed.

    https://www.livechat.com
    Learn More
  6. Zonka Feedback icon

    Zonka Feedback

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    Zonka is an enterprise-grade, real-time feedback management platform that captures feedbacks offline, on-premises and over the web. It is a simple yet comprehensive feedback system.

    98 Zonka Feedback alternatives

    License model

    Application types

    Platforms

    • Mac
    • Windows
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zonka Feedback screenshot 1

    Zonka Feedback Features

    1.  Support for Gestures
    2.  Works Offline
    3.  White-labeled
    4.  Question Branching
    5.  Net Promoter Score (NPS)
    6.  Feedback collection
    7.  Skip Logic
    8.  Embeddable
    9.  Multiple languages
    10.  Location-based

    Zonka Feedback VS Zendesk

     
  7. SuiteCRM icon

    SuiteCRM

     25 likes
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    SuiteCRM provides an enterprise-grade Customer Relationship Management (CRM) application to a global community of users and software developers. It is a robust and credible alternative to Salesforce, Microsoft and the major CRM vendors.

    222 SuiteCRM alternatives

    License model

    • Free • Open Source

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    SuiteCRM Home

    SuiteCRM VS Zendesk

     
  8. Atera icon

    Atera

     42 likes
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    Atera’s all-in-one platform provides IT professionals with various integrated solutions that help them get access, visibility, and control over daily IT work.

    57 Atera alternatives

    License model

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    Atera screenshot 1

    Atera Features

    1.  Asset Management
    2.  Remote monitoring
    3.  Servicedesk

    Atera VS Zendesk

     
  10. Reamaze icon

    Reamaze

     28 likes
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    Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email, SMS/MMS, FAQ, site monitoring, automatic messaging, CRM, and workflows.

    113 Reamaze alternatives

    License model

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • iPad
    Reamaze is feature-packed and comes with simple pricing!

    Reamaze Features

    1.  Helpdesk Ticketing
    2.  Automated messaging
    3.  Integrated Chat
    4.  Ecommerce Integration
    5.  Marketing Automation
    6.  Social media integration
    7.  FAQ Automation
    8.  Real-time monitoring

    Reamaze VS Zendesk

     
    Comments about Reamaze as an Alternative to Zendesk
    Most Recent Comment
    parkhaewoon93
    Positive •Nov 7, 2017
    1

    Much better for small businesses that don't have "enterprise" needs

    Guest
    Positive •Jun 14, 2018
    0

    Reamaze is very useful for my business! It's great for customer support and stuff. I think Reamaze is easier to use and more organized than Zendesk.

    Garrett Scosh
    Positive •Feb 13, 2018
    0

    Much easier to learn, use, and deploy.

    Zendesk Icon
    Reamaze icon

    • Almost everyone thinks Reamaze is a great Zendesk alternative.

    • Reamaze is Paid and ProprietaryZendesk is also Paid and Proprietary
  11. JitBit Helpdesk icon

    JitBit Helpdesk

     33 likes
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    Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.

    112 JitBit Helpdesk alternatives

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Windows
    • Online
    • Android
    • Android Tablet
    • iPad
    JitBit Helpdesk screenshot 1

    JitBit Helpdesk Features

    1.  Helpdesk Ticketing
    2.  Text chat
    3.  IT Asset Management
    4.  Knowledge base

    JitBit Helpdesk VS Zendesk

     
  12. OpenSupports icon

    OpenSupports

     7 likes
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    OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a user system allowing only registered users to create tickets or don't use it and allow anyone to create...

    61 OpenSupports alternatives

    License model

    • Free • Open Source

    Application type

    Platforms

    • Self-Hosted
    OpenSupports screenshot 1

    OpenSupports Features

    1.  Wiki
    2.  Helpdesk Ticketing
    3.  User Management

    OpenSupports VS Zendesk

     
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