Zendesk Alternatives

Zendesk is described as 'Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to Zendesk for a variety of platforms, including Web-based, SaaS, Windows, Android and iPhone apps. The best Zendesk alternative is FreeScout, which is both free and Open Source. Other great apps like Zendesk are osTicket, UseResponse, HelpCrunch and Freshdesk.

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Alternatives list

  1. Reamaze icon

    Reamaze

     28 likes

    Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email, SMS/MMS, FAQ, site monitoring, automatic messaging, CRM, and workflows.

    125 Reamaze alternatives

    Cost / License

    • Paid
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • iPad
    Reamaze is feature-packed and comes with simple pricing!
     
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    3
    Reamaze vs Zendesk Comments
    parkhaewoon93
    Positive
    1

    Much better for small businesses that don't have "enterprise" needs

    Guest
    Positive
    0

    Reamaze is very useful for my business! It's great for customer support and stuff. I think Reamaze is easier to use and more organized than Zendesk.

    Review by a new / low-activity user.
    Garrett Scosh
    Positive
    0

    Much easier to learn, use, and deploy.

    • Reamaze is Paid and ProprietaryZendesk is also Paid and Proprietary
    • Reamaze is CustomizableZendesk is not according to our users
  4. HelpDesk 3 icon

    HelpDesk 3

     3 likes

    Provides integrated live chat and SMS services alongside a sophisticated support ticket system supporting email, SQL IMAP, cron jobs, and unlimited operators. Features mobile optimization, client dashboards, customization options like CMS, billing alternatives, and a responsive, user-centric interface.

    106 HelpDesk 3 alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Self-Hosted
    HelpDesk 3 screenshot 1
     
  5. Ad
    Screenshot
    Zoho Desk icon
    Zoho Desk

    Zoho Desk is a help desk software that helps businesses manage customer requests across multiple channels from a unified platform. It offers a multi-brand help center feature for businesses to establish unique self-service portal...

    https://www.zoho.com
    Learn More
  6. SmarterTrack icon

    SmarterTrack

     1 like

    Complete online help desk that allows you to consolidate all communication -- issue tracking, emails, live chats, calls and call logs -- in one convenient location. Available as either a hosted service or on-premise installation.

    14 SmarterTrack alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Online
    • Self-Hosted
    SmarterTrack screenshot 1
     
  7. LenoChat icon

    LenoChat

     1 like

    Lightweight platform offering live chat, automated AI chatbot, and copilot support for startups and small businesses, with social media integrations, simple website installation, free AI-assisted replies, operating hours, and practical communication tools.

    33 LenoChat alternatives

    Cost / License

    • Freemium
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Shopify
    • Sass
    • Wordpress
    An all-in-one chat inbox that helps small teams manage customer conversations and reply faster with AI assistance.
     
  8. Atera icon

    Atera

     43 likes

    Atera’s all-in-one platform provides IT professionals with various integrated solutions that help them get access, visibility, and control over daily IT work.

    57 Atera alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    Atera screenshot 1
     
  10. Enchant.com icon

    Enchant.com

     17 likes

    Simple customer support for growing teams. It's like gmail on steroids!

    Enchant is a powerful helpdesk that helps your team deliver awesome support to each and every customer.

    To your customers, it's just email. They will never see a ticket number and will never have to.

    Cost / License

    • Paid
    • Proprietary

    Application types

    Platforms

    • Online
    Enchant.com screenshot 1
     
  11. SmarterTrack Help Desk 7 icon

    SmarterTrack Help Desk 7

     Like

    SmarterTrack 7.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues. Businesses can manage employees and company communications at distributed locations around the world from...

    110 SmarterTrack Help Desk 7 alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    SmarterTrack Help Desk 7 screenshot 1
     
  12. Halo Service Desk icon

    Halo Service Desk

     Like

    Halo Service Desk is a single, all-inclusive service desk software solution, designed to streamline processes related to workflow management, operations automation, customer & employee engagement, and more.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    Halo Service Desk screenshot 1
     
  13. Fullview icon

    Fullview

     Like

    Fullview is the end-to-end platform for technical customer support. Co-browse, video chat, call or remote access your customers in realtime to troubleshoot their problems on the go.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Software as a Service (SaaS)
     
  14. FuseDesk icon

    FuseDesk

     1 like

    Help Desk and Messaging Platform for Support, Sales, and Service. Win more raving fans with the only helpdesk you’ll ever need. An easy to use customer service platform for all channels. From your very first support rep to one hundred—and beyond!

    12 FuseDesk alternatives

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    FuseDesk screenshot 1
     
  15. DeskXpand icon

    DeskXpand

     1 like

    DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Helpdesk Management Software
     
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