Zendesk Alternatives

Zendesk is described as 'Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to Zendesk for a variety of platforms, including Web-based, iPhone, Android, iPad and SaaS apps. The best Zendesk alternative is FreeScout, which is both free and Open Source. Other great apps like Zendesk are osTicket, UseResponse, HelpCrunch and Freshdesk.

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Zendesk alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems.  Other popular filters includes Self-Hosted + Open Source. Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Zendesk.
Zendesk iconZendesk
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Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options.

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Zendesk alternatives page was last updated Mar 28, 2025
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Alternatives
  1. Deskpro icon

    Deskpro

     17 likes
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    Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise.

    75 Deskpro alternatives

    License model

    Application types

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    Deskpro's Help Centre and Knowledge Base

    Deskpro Features

    1.  Customer service
    2.  Knowledge base

    Deskpro VS Zendesk

     
  2. Saufter.io icon

    Saufter.io

     6 likes
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    Saufter is a Customer engagement platform that automatically studies your user behavior and their journey stages to make campaign related recommendations. You receive fully drafted marketing emails in your inbox and you simply have to approve for the campaign to go live.

    142 Saufter.io alternatives

    License model

    Application type

    Platforms

    • Online
    One view of all tickets

    Saufter.io Features

    1.  Email automation
    2.  Customer Journey Mapping

    Saufter.io VS Zendesk

     
  4. UserEcho icon

    UserEcho

     59 likes
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    UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

    170 UserEcho alternatives

    License model

    Application types

    Platforms

    • Online
    • iPhone
    • iPad
    • Software as a Service (SaaS)
    Main page

    Properties

    1.  Customizable

    Features

    1. Salesforce icon  Salesforce integration
    2.  Knowledge Management
    3.  Live Support Chat

    UserEcho VS Zendesk

     
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    HubSpot icon
    HubSpot

    HubSpot centralizes tools for marketing automation, sales, service, and operations. Features include free CRM, AI content, and a drag-and-drop site builder, offering a comprehensive business solution that unifies customer data ac...

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  6. Peppermint Ticket Management icon

    Peppermint Ticket Management

     1 like
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    An open source ticket management & help desk solution. A freshdesk alternative.

    50 Peppermint Ticket Management alternatives

    License model

    • Free • Open Source

    Application type

    Platforms

    • Docker
    • Self-Hosted
    Peppermint Ticket Management screenshot 1

    Peppermint Ticket Management VS Zendesk

     
  7. HelpDesk 3 icon

    HelpDesk 3

     3 likes
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    Provides integrated live chat and SMS services alongside a sophisticated support ticket system supporting email, SQL IMAP, cron jobs, and unlimited operators. Features mobile optimization, client dashboards, customization options like CMS, billing alternatives, and a responsive, user-centric interface.

    102 HelpDesk 3 alternatives

    License model

    Application type

    Country of Origin

    • CH flagSwitzerland

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Self-Hosted
    HelpDesk 3 screenshot 1

    HelpDesk 3 Features

    1.  Multiple languages
    2.  Helpdesk Ticketing

    HelpDesk 3 VS Zendesk

     
  8. OTRS icon

    OTRS

     14 likes
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    OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.

    62 OTRS alternatives

    License model

    Application types

    Country of Origin

    • DE flagGermany
    • European Union flagEU

    Platforms

    • Windows
    • Linux
    • Online
    OTRS screenshot 1

    OTRS Features

    1.  Web-Based
    2.  Incident Management
    3.  CMDB and ProcessManagement
    4.  Helpdesk Ticketing
    5.  Customer service
    6.  Service Level Management
    7.  First person view

    OTRS VS Zendesk

     
  10. Supportbench icon

    Supportbench

     2 likes
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    Top-rated B2B helpdesk with AI capabilities providing dynamic SLAs, native integrations with Salesforce and ChatGPT, it streamlines workflows for efficient support and enhances customer relationship management as businesses scale.

    100 Supportbench alternatives

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Software as a Service (SaaS)
    Communication Hub

    Top Supportbench Features

    1.  Email Organizer
    2.  Reminders
    3.  Auto Responder
    4.  Unified inbox
    5.  Email template editor
    6.  Two-factor Authentication
    7.  Real time collaboration
    8.  Customer Segmentation
    9.  Support for @mentions
    10.  Ad-free
    11.  Chat Bot
    12.  Customer service

    Supportbench VS Zendesk

     
  11. ChatbotPack.com icon

    ChatbotPack.com

     3 likes
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    ChatbotPack.com is a next-generation chatbot platform with in-built natural language processing. Using a modular system you may customize each and every module, including adding your own language analytics, security, logging, and integrations to your existing systems and devices.

    62 ChatbotPack.com alternatives

    License model

    Application type

    Platforms

    • Online

    ChatbotPack.com Features

    1.  Natural Language Processing
    2.  Chatbot Analytics
    3.  Chat Bot
    4.  Telegram Bot
    5.  Automatic customer engagement

    ChatbotPack.com VS Zendesk

     
  12. Kayako icon

    Kayako

     18 likes
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    Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

    156 Kayako alternatives

    License model

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Blackberry
    • Android Tablet
    • Windows Phone
    • iPad
    Kayako screenshot 1

    Kayako Features

    1.  Knowledge base
    2.  Live Support Chat
    3.  Customer service
    4.  Helpdesk Ticketing

    Kayako VS Zendesk

     
    Comments about Kayako as an Alternative to Zendesk
    n10m
    Positive •Feb 17, 2016
    0

    Kayako has similar features and works as a ticketing system

    Zendesk Icon
    Kayako icon

    • Almost everyone thinks Kayako is a great Zendesk alternative.

    • Kayako is Paid and ProprietaryZendesk is also Paid and Proprietary
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