Zendesk is described as 'Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries' and is a popular Help Desk in the Business & Commerce category. There are more than 100 alternatives to Zendesk for a variety of platforms, including Online / Web-based, Windows, Android, SaaS and iPhone. Most alternatives are Help Desks and Customer Support Tool. The best alternative is FreeScout, which is both free and Open Source. Other great apps like Zendesk are HelpCrunch (Paid), UseResponse (Paid), osTicket (Free, Open Source) and LiveAgent (Paid).
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.
Almost everyone thinks UserEcho is a great alternative to Zendesk.
Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.
Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email, SMS/MMS, FAQ, site monitoring, automatic messaging, CRM, and workflows.
Reamaze vs Zendesk opinions
pros, cons and recent comments
parkhaewoon93 Much better for small businesses that don't have "enterprise" needs
Positive comment • over 4 years ago
Reamaze is very useful for my business! It's great for customer support and stuff. I think Reamaze is easier to use and more organized than Zendesk.
Positive comment • almost 4 years ago
garrettscosh Much easier to learn, use, and deploy.
Single collaborative customer support dashboard for all of your projects. Chat with your customers and your team members using single workspace. If it's an email sent to email@example.com or a chat request from yourproject2.com, it all goes into the same Plumm inbox.
Web based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful platform especially suitable for application development or product development organizations.