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    Zendesk Alternatives

    Zendesk is described as 'Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries' and is a popular Help Desk in the Business & Commerce category. There are more than 100 alternatives to Zendesk for a variety of platforms, including Online / Web-based, Windows, Android, SaaS and iPhone. Most alternatives are Help Desks and Customer Support Tool. The best alternative is FreeScout, which is both free and Open Source. Other great apps like Zendesk are HelpCrunch (Paid), UseResponse (Paid), osTicket (Free, Open Source) and LiveAgent (Paid).

    This page was last updated May 17, 2022
    Zendesk
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    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    More
    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
    Learn more about Zendesk

      • Free PersonalOpen Source
      • Mac
      • Windows
      • Linux
      • Online
      • Self-Hosted
      • Software as a Service (SaaS)
      More
      GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
      GLPI vs Zendesk opinions
      pros, cons and recent comments
      It's more an inventory system
      Negative comment about 2 months ago

      0
    1. UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.
      Almost everyone thinks UserEcho is a great alternative to Zendesk.


    2. OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.
      Almost everyone thinks OTRS is a great alternative to Zendesk.
    3. Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.
      • Mac
      • Windows
      • Linux
      • Online
      • Windows Mobile
      • Android
      • iPhone
      • Chrome OS
      • Android Tablet
      • Windows Phone
      • iPad
      • PlayBook
      • Kindle Fire
      More
      Trakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to provide exceptional customer support while earning customers smiles.
      Trakdesk vs Zendesk opinions
      Almost everyone thinks Trakdesk is a great alternative to Zendesk.
      much better features and cheap pricing
      Positive comment over 6 years ago

      0


    4. Atera provides an all-in-one MSP platform: Remote Monitoring, Service Desk, CRM, Cloud services and Business Management. Learn more at: www.atera.com
    5. Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email, SMS/MMS, FAQ, site monitoring, automatic messaging, CRM, and workflows.
      Reamaze vs Zendesk opinions
      pros, cons and recent comments
      parkhaewoon93 Much better for small businesses that don't have "enterprise" needs
      Positive comment over 4 years ago

      1
      Reamaze is very useful for my business! It's great for customer support and stuff. I think Reamaze is easier to use and more organized than Zendesk.
      Positive comment almost 4 years ago

      0
      garrettscosh Much easier to learn, use, and deploy.
      Positive comment over 4 years ago

      0
    6. OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer.
    7. Single collaborative customer support dashboard for all of your projects. Chat with your customers and your team members using single workspace. If it's an email sent to support@yourproject1.com or a chat request from yourproject2.com, it all goes into the same Plumm inbox.
    8. Web based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful platform especially suitable for application development or product development organizations.
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