Zendesk Alternatives

Zendesk is described as 'Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to Zendesk for a variety of platforms, including Web-based, iPhone, Android, iPad and SaaS apps. The best Zendesk alternative is FreeScout, which is both free and Open Source. Other great apps like Zendesk are osTicket, UseResponse, HelpCrunch and Freshdesk.

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Zendesk iconZendesk
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Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options.

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Zendesk alternatives page was last updated Mar 28, 2025
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Alternatives
  1. BuzzFlow CRM icon

    BuzzFlow CRM

     16 likes
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    BuzzFlow is an online web CRM that tightly integrates with G-suite. It's also available inside Gmail inbox. It is unique in tagging live email conversations to deals. Visual pipelines helps you succeed in sales with activity based selling process.

    178 BuzzFlow CRM alternatives

    License model

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • iPad
    • Google Chrome
    Different Views for different apps in BuzzFlow

    BuzzFlow CRM Features

    1.  Real time collaboration
    2.  Email integration
    3.  Gmail
    4.  Business Automation
    5.  Project Tracking
    6.  Email automation

    BuzzFlow CRM VS Zendesk

     
  2. Missive icon

    Missive

     16 likes
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    Collaborative email and threaded group chat for productive teams. A single app for all your internal and external communication.

    22 Missive alternatives

    License model

    Application types

    Country of Origin

    • CA flagCanada

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    The perfect shared inbox!

    Missive Features

    1.  Unified inbox
    2.  Shared inbox
    3.  Threaded Conversations
    4.  Email Scheduling
    5.  Multiple Account support
    6.  Customer service
    7.  Email automation
    8.  Integrated Web Browser
    9.  Snooze Mail

    Missive VS Zendesk

     
  4. EcholoN icon

    EcholoN

     3 likes
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    EcholoN is a fully featured Help Desk Software designed to serve Enterprises, SMEs and StartUps. EcholoN provides end-to-end solutions designed for Web App and Android.

    9 EcholoN alternatives

    License model

    Application type

    Country of Origin

    • DE flagGermany
    • European Union flagEU

    Platforms

    • Software as a Service (SaaS)
    EcholoN Client Rolle: IT Service Management Startbildschirm

    Top EcholoN Features

    1.  Support for MarkDown
    2. Google Calendar icon  Sync with Google Calendar
    3.  No Coding Required
    4.  Task Time Tracking
    5.  Kanban Board
    6.  Extensible by Plugins/Extensions
    7.  Gantt-charts
    8.  VoiP Calls
    9.  Email Scheduling
    10.  Real time collaboration
    11.  Live Preview
    12.  Desktop Sharing

    EcholoN VS Zendesk

     
  5. Ad
    Screenshot
    HelpDesk icon
    HelpDesk

    Streamlines customer communication with an AI-powered ticketing system and automation, providing tools for collaboration, integration, data safety, and analysis. Offers customizable email templates, canned responses, and 24/7 sup...

    https://www.helpdesk.com
    Learn More
  6. TeamWox icon

    TeamWox

     27 likes
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    TeamWox is a groupware system designed to optimize the business management. This is a web application including HRM, Task management, document workflow, CRM, Service Desk and IP PBX tools.

    255 TeamWox alternatives

    License model

    Application types

    Country of Origin

    • CY flagCyprus
    • European Union flagEU

    Platforms

    • Windows
    • Online
    task management

    TeamWox Features

    1.  Real time collaboration
    2.  ERP

    TeamWox VS Zendesk

     
  7. VisionProject icon

    VisionProject

     19 likes
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    Web based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful platform especially suitable for application development or product development organizations.

    195 VisionProject alternatives

    License model

    Application types

    Country of Origin

    • SE flagSweden
    • European Union flagEU

    Platforms

    • Online
    Kanban/task board with drag and drop

    VisionProject Features

    1.  Kanban Board
    2.  Event management
    3.  Software Management
    4.  DMS
    5.  Knowledge Management
    6.  Asset Management
    7.  Email tracking
    8.  Employee Time Tracking
    9.  Resource management

    VisionProject VS Zendesk

     
  8. User.com icon

    User.com

     30 likes
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    User.com is an advanced marketing, communication, and sales system that helps automate personalized communication and streamline business processes. Use features like live chat, in-app messages, mailing, marketing automation, CRM, and user tracking.

    208 User.com alternatives

    License model

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • iPad
    User.com screenshot 1

    User.com Features

    1.  Customer Segmentation
    2.  Marketing Automation
    3.  SMS Marketing Platform
    4.  Omnichannel messaging
    5.  Chatbot Builder
    6.  Live Support Chat
    7.  Customer service
    8.  User tracking
    9.  Lead nurturing

    User.com VS Zendesk

     
  10. InvGate Service Desk icon

    InvGate Service Desk

     45 likes
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    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

    104 InvGate Service Desk alternatives

    License model

    Application types

    Country of Origin

    • AR flagArgentina

    Platforms

    • Online
    • Software as a Service (SaaS)
    InvGate Service Desk screenshot 1

    Properties

    1.  Configurable

    Features

    1.  Gamification
    2.  Knowledge base
    3.  Helpdesk Ticketing
    4.  Servicedesk

    InvGate Service Desk VS Zendesk

     
  11. HelpKit icon

    HelpKit

     1 like
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    HelpKit is the best way to create a self-service knowledge base with Notion. It's super fast, optimized for search engines and it also has a embeddable web widget that you can be installed on your website.

    28 HelpKit alternatives

    License model

    Application types

    Platforms

    • Online
    • Software as a Service (SaaS)
    HelpKit screenshot 1

    HelpKit Features

    1.  Knowledge base
    2.  Help Center
    3.  Customer service

    HelpKit VS Zendesk

     
  12. UVdesk icon

    UVdesk

     8 likes
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    A cloud-based help desk software which is built to caters the need of the clients with its incredible functionality. It has been built to solve the customer’s queries and deliver them the best solution.

    25 UVdesk alternatives

    License model

    Application type

    Platforms

    • Online
    UVdesk screenshot 1

    Properties

    1.  Lightweight

    Features

    1.  WYSIWYG Support
    2.  Social media integration

    UVdesk VS Zendesk

     
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