Helprace icon
Helprace icon

Helprace

 10 likes

Helprace is a personalized help desk system. Email ticketing, self-service, docs, feedback and community. Fully integrated together and easy to use. Only pay for what you really need.

Help Desk Admin Panel

License model

Application types

Platforms

  • Mac
  • Windows
  • Linux
  • Online
  • Android
  • iPhone
  • Chrome OS
  • Android Tablet
  • iPad
Knowledge Base User Portal
Reporting
+2
Feedback System, Community User Portal
Helprace alternatives  
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4 / 5 Avg rating (1)
10 likes
1comment
96 alternatives
0 news articles

Features

Suggest and vote on features
  1.  Portable
  2.  Multiple languages
  3.  Workflow Automation
  4.  Customer service
  5.  WordPress Integration
  6.  Helpdesk Ticketing

 Tags

Helprace News & Activities

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Helprace information

  • Developed by

    Helprace

  • Licensing

    Proprietary and Commercial product.

  • Alternatives

    96 alternatives listed

  • Supported Languages

    • English

AlternativeTo Category

Business & Commerce

Popular alternatives

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Our users have written 1 comments and reviews about Helprace, and it has gotten 10 likes

Helprace was added to AlternativeTo by vitaliyverbenko on Jun 20, 2014 and this page was last updated May 24, 2019. Helprace is sometimes referred to as Satisware.

Comments and Reviews

   
 Post comment/review
Diofant
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Top positive comment •Dec 26, 2015

Helprace is an easy to use solution for both our customers and our agents.

The customer portal is simple for our customers to register and submit issues. Easy customisation allows fine tuning.

1 reply
vitaliyverbenko

Thanks for the kind words, Diofant :)

Reply written Jan 11, 2016

If this reply contains spam or other abuse, notify admins about it.
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What is Helprace?

Helprace is a personalized help desk system. Email ticketing, self-service, docs, feedback and community. Fully integrated together and easy to use. Only pay for what you really need.

Full ticket management, reporting, contact system. Helprace features workflows, case rules, saved actions, agent collision, internal notes and real-time ticketing. Fully customizable email properties, templates, accounts, signatures. Make it look like email to your customers.

Wow your customers using the best customer service app around! Helprace gives end-users 4 intuitive feedback categories: 1) ask a question 2) share an idea 3) report a problem or 4) give praise. Build a knowledge base, a custom FAQ site. Set portals as public, private or usable for staff only.

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