Helprace AlternativesHelp Desk Platforms and other similar apps like Helprace

Helprace is described as 'Personalized help desk system. Email ticketing, self-service, docs, feedback and community. Fully integrated together and easy to use. Only pay for what you really need' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to Helprace for a variety of platforms, including Web-based, iPhone, SaaS, Android and iPad apps. The best Helprace alternative is osTicket, which is both free and Open Source. Other great apps like Helprace are Freshdesk, Zendesk, UseResponse and ProProfs Knowledge Base.

Helprace alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Helprace.

Helprace

Paid • Proprietary
Help Desk Platform

Helprace is a personalized help desk system. Email ticketing, self-service, docs, feedback and community. Fully integrated...

More about Helprace

Helprace alternatives page was last updated

osTicket
Is this is a good alternative?
Yes
No
Free • Open Source
Help Desk Platform
Task Management Tool
Windows
Linux
Online
MySQL Community Edition
Self-Hosted
PHP
Cloudron
102 osTicket alternatives
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...
- - osTicket is the most popular Web-based, Windows, Linux & Self-Hosted alternative to Helprace.
- - osTicket is the most popular Open Source & free alternative to Helprace.
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osTicket Features
Ticketing
Helpdesk Ticketing
Dockerized
Freshdesk
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Help Desk Platform
Customer Feedback Manager
Team Collaboration Tool
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Google Apps
221 Freshdesk alternatives
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
- - Freshdesk is the most popular Android, Mac, iPhone, iPad & Android Tablet alternative to Helprace.
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Freshdesk Features
1. Ad-freeFreshdesk doesn't contain any form of external advertising.
Ticketing
Pricing per agent
Ads monitoring
Customer service
Automatic customer engagement
Zendesk
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk Platform
Online
Android
iPhone
Android Tablet
iPad
235 Zendesk alternatives
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
- - Zendesk is the most popular commercial alternative to Helprace.
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Zendesk Features
Knowledge base
Email integration
On Demand
UseResponse
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk Platform
Customer Feedback Manager
Online
Self-Hosted
194 UseResponse alternatives
UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
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UseResponse Features
1. Kanban BoardUseResponse allows you to organize your workflow by moving cards with drag-and-drop functionality between multiple columns.
Helpdesk Ticketing
Customizable
Idea management
Task assignments
Kanban Chart
Chatbot Builder
Product Roadmap Management
Multiple languages
Community-based
Knowledge base
ProProfs Knowledge Base
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk Platform
Team Collaboration Tool
CRM System
Online
Self-Hosted
Software as a Service (SaaS)
37 ProProfs Knowledge Base alternatives
ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...
- - ProProfs Knowledge Base is the most popular SaaS alternative to Helprace.
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ProProfs Knowledge Base Features
Knowledge base
Knowledge Management
Knowledge Base structuring
Employee Self service
FAQ Automation
Wiki documentation
Document templates
Self-Service Integration
Document sharing
Wiki
UserVoice
Is this is a good alternative?
Yes
No
Paid • Proprietary
Customer Feedback Manager
Online
Android
iPhone
Android Tablet
iPad
180 UserVoice alternatives
UserVoice communities are the easiest way to turn customer feedback into action:
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UserVoice Features
Suggestion voting
WordPress Integration
German
Multiple languages
Idea management
In-App Voting
ProProfs Help Desk
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk Platform
Online
171 ProProfs Help Desk alternatives
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
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ProProfs Help Desk Features
Shared inbox
Helpdesk Ticketing
Canned responses
In-built Bug tracking
Custom data fields
Reporting
Instant Replay
Knowledge Management
Knowledge Base structuring
Ticketing
Get Satisfaction
Is this is a good alternative?
Yes
No
Paid • Proprietary
Customer Feedback Manager
Online
171 Get Satisfaction alternatives
Get Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services at every stage of the lifecycle.
Get Satisfaction has no features, suggest some!
HelpCrunch
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk Platform
CRM System
Online
Android
iPhone
Software as a Service (SaaS)
45 HelpCrunch alternatives
Live chat software for small businesses and startups.

All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.
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HelpCrunch Features
1. Marketing AutomationHelpCrunch can automate marketing campaigns and activities throughout the customer journey by automatic workflows.
Email automation
Integrated Chat
Automatic messages
Slack integration
Live Support Chat
Helpdesk Ticketing
Pricing per agent
Customizable
Live chat for websites
Email tracking
Front
Is this is a good alternative?
Yes
No
Paid • Proprietary
Team Collaboration Tool
Email Client
Mac
Windows
Linux
Online
Android
iPhone
Android Tablet
iPad
Software as a Service (SaaS)
101 Front alternatives
Front is the first email management software for teams that integrates with the tools you already use. With Front, you can assign messages to teammates, write comments for internal collaboration or set reminders to respond later.
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Front Features
1. LightweightFront consumes less device resources compared to similar apps.
2. Real time collaborationMultiple users can work together in Front simultaneously.
Shared inbox
Comment section
Customer service
Email tracking
UserEcho
Is this is a good alternative?
Yes
No
Paid • Proprietary
Customer Feedback Manager
Help Desk Platform
CRM System
Online
iPhone
iPad
Software as a Service (SaaS)
170 UserEcho alternatives
UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.
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UserEcho Features
Customizable
Salesforce integration
Knowledge Management
Live Support Chat
UserReport
Is this is a good alternative?
Yes
No
Free • Proprietary
Survey Creator
Customer Feedback Manager
Online
191 UserReport alternatives
UserReport is a free online service that enables website owners to make quick and fun online surveys and collect user feedback with the online feedback button and forum.
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UserReport Features
1. CrowdsourcedUserReport uses suggestions, information, etc., from a large group of people to improve the quality of the content.
Heatmap
Email deliverability
Apps with Google Analytics Integration
Multiple languages