AlternativeTo Logo

Helprace Alternatives

Helprace is described as 'personalized help desk system. Email ticketing, self-service, docs, feedback and community. Fully integrated together and easy to use. Only pay for what you really need' and is a customer support tool in the business & commerce category. There are more than 100 alternatives to Helprace for a variety of platforms, including Online / Web-based, iPhone, Android, SaaS and iPad. The best alternative is osTicket, which is both free and Open Source. Other great apps like Helprace are ProProfs Knowledge Base, Freshdesk, Zendesk and ProProfs Help Desk.

Helprace alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Helprace.
This page was last updated
Helprace iconHelprace
  10
  • Mac
  • Windows
  • Linux
  • Online
  • Android
  • iPhone
  • Chrome OS
  • Android Tablet
  • iPad

Helprace is a personalized help desk system. Email ticketing, self-service, docs, feedback and community. Fully integrated...

Learn more about Helprace

  1. osTicket icon

    osTicket

    • FreeOpen Source
    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron

    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.

    Suggest and vote on features
    Client Interface - Welcome Screen
  2. ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets.

    Suggest and vote on features
    Screenshot


  3. Freshdesk icon

    Freshdesk

    • FreemiumProprietary
    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Apps

    Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.

    ⚫︎ Ad-freeFreshdesk doesn't contain any form of external advertising.
    Suggest and vote on features
    Screenshot
  4. Zendesk icon

    Zendesk

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

    Suggest and vote on features
    Screenshot
  5. ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

    Suggest and vote on features
    Screenshot


  6. InvGate Service Desk icon

    InvGate Service Desk

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)

    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

    Suggest and vote on features
    Screenshot
  7. UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    ⚫︎ CustomizableUseResponse is easy to customize with themes or similar features.
    Suggest and vote on features
    Help Center of UseResponse
  8. Front icon

    Front

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)

    Front is the first email management software for teams that integrates with the tools you already use. With Front, you can assign messages to teammates, write comments for internal collaboration or set reminders to respond later.

    ⚫︎ Real time collaborationMultiple users can work together in Front simultaneously.
    Suggest and vote on features
    Screenshot
  9. Live chat software for small businesses and startups.

    All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.

    ⚫︎ CustomizableHelpCrunch is easy to customize with themes or similar features.
    Suggest and vote on features
    Chat Widget
  10. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

    Suggest and vote on features

    Discontinued

    From https://community.otrs.com :With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

    OTRS - Dashboard
Showing 10 of 103 alternatives