Zendesk Alternatives

Zendesk is described as 'Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to Zendesk for a variety of platforms, including Web-based, iPhone, Android, SaaS and iPad apps. The best Zendesk alternative is FreeScout, which is both free and Open Source. Other great apps like Zendesk are osTicket, UseResponse, HelpCrunch and Freshdesk.

filter to find the best alternatives

Popular filters include Self-Hosted + Open Source. Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Zendesk.
Zendesk iconZendesk
  66
  • ...

Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options.

More about Zendesk
More about Zendesk
Zendesk alternatives page was last updated Mar 28, 2025
Copy a direct link to this comment to your clipboard
Alternatives
  1. iTop by Combodo icon

    iTop by Combodo

     9 likes
    Copy a direct link to this comment to your clipboard

    If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind.

    49 iTop by Combodo alternatives

    License model

    • Freemium • Open Source

    Application types

    Country of Origin

    • FR flagFrance
    • European Union flagEU

    Platforms

    • Self-Hosted

    Top iTop by Combodo Features

    1.  Ad-free
    2.  Reminders
    3.  Calendar View
    4.  Two-factor Authentication
    5.  Calendar Integration
    6.  Dark Mode
    7.  Recurring Tasks
    8.  Support for @mentions
    9.  Kanban Board
    10.  File Tagging
    11.  Subtasks
    12.  Goal Setting

    iTop by Combodo VS Zendesk

     
  2. Enchant.com icon

    Enchant.com

     17 likes
    Copy a direct link to this comment to your clipboard

    Simple customer support for growing teams. It's like gmail on steroids!

    Enchant is a powerful helpdesk that helps your team deliver awesome support to each and every customer.

    To your customers, it's just email. They will never see a ticket number and will never have to.

    115 Enchant.com alternatives

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    Enchant.com screenshot 1

    Enchant.com Features

    1.  Customer service

    Enchant.com VS Zendesk

     
  4. Helpy.io icon

    Helpy.io

     10 likes
    Copy a direct link to this comment to your clipboard

    Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.

    154 Helpy.io alternatives

    License model

    • Freemium • Open Source

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)
    Helpy.io screenshot 1

    Helpy.io Features

    1.  Support for Bootstrap
    2.  Multiple languages
    3.  Live Support Chat
    4.  Knowledge base
    5.  Web-Based
    6.  Private Chat
    7.  Helpdesk Ticketing

    Helpy.io VS Zendesk

     
  5. Ad
    Screenshot
    Zonka Feedback icon
    Zonka Feedback

    Zonka is an enterprise-grade, real-time feedback management platform that captures feedbacks offline, on-premises and over the web. It is a simple yet comprehensive feedback system.

    http://www.zonkafeedback.com
    Learn More
  6. SupportBee icon

    SupportBee

     96 likes
    Copy a direct link to this comment to your clipboard

    The Easiest Way To Manage Customer Support Emails. SupportBee is built for collaboration - no per agent fees and no bloat! Add everyone in your team to your helpdesk.

    143 SupportBee alternatives

    License model

    Application type

    Platforms

    • Online
    SupportBee screenshot 1

    SupportBee VS Zendesk

     
  7. DeskXpand icon

    DeskXpand

     1 like
    Copy a direct link to this comment to your clipboard

    DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.

    210 DeskXpand alternatives

    License model

    • Freemium • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Helpdesk Management Software

    Properties

    1.  Lightweight

    Features

    1.  Desktop Sharing
    2.  No Coding Required
    3.  Real time collaboration
    4.  Auto Responder
    5.  Extensible by Plugins/Extensions
    6.  Ad-free
    7.  Helpdesk Ticketing

    DeskXpand VS Zendesk

     
  8. Survicate icon

    Survicate

     36 likes
    Copy a direct link to this comment to your clipboard

    Survicate is a tool for collecting and integrating customer feedback. It allows users to conduct surveys at any customer journey stage, consolidating feedback from various sources and extracting insights through reports, dashboards, and AI analysis.

    235 Survicate alternatives

    License model

    • Freemium • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Survicate screenshot 1

    Survicate Features

    1.  Advanced targeting
    2.  Behavioural targeting
    3.  Skip Logic
    4.  Question Branching
    5.  Conversion Rate Optimization
    6. Salesforce icon  Salesforce integration
    7. Adobe Marketo Engage icon  Marketo integration
    8.  Mobile friendly
    9.  Feedback

    Survicate VS Zendesk

     
  10. TeamSupport.com icon

    TeamSupport.com

     27 likes
    Copy a direct link to this comment to your clipboard

    Our online help desk is so much more than “just another ticketing system.”

    Most support software only supports one-to-one communications with your customers and you lose visibility at the customer level. TeamSupport gives you visibility of the entire customer so you can be proac.

    92 TeamSupport.com alternatives

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    Dashboard

    TeamSupport.com Features

    1.  Real time collaboration
    2.  Customer service

    TeamSupport.com VS Zendesk

     
  11. Alloy Navigator icon

    Alloy Navigator

     3 likes
    Copy a direct link to this comment to your clipboard

    Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

    38 Alloy Navigator alternatives

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • Chrome OS
    • Self-Hosted
    Vibrant Knowledge

    Alloy Navigator Features

    1.  Task Time Tracking
    2.  Software Auditing
    3.  Service Level Management
    4.  License inventory
    5.  Self-Service Integration
    6.  Employee Self service
    7.  Helpdesk Ticketing
    8.  IT Asset Management
    9.  Change Management
    10.  Configuration Management

    Alloy Navigator VS Zendesk

     
  12. Kampsite icon

    Kampsite

     2 likes
    Copy a direct link to this comment to your clipboard

    Kampsite was made with the aim of helping companies engage with their users to build the features and products that their customers actually want.

    157 Kampsite alternatives

    License model

    • Freemium • Proprietary

    Platforms

    • Software as a Service (SaaS)
    Kampsite screenshot 1

    Kampsite VS Zendesk

     
You are at page 7 of Zendesk alternatives