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FocalScope icon

FocalScope

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An omnichannel communications platform, great for help desks and contact centers, that helps you centralise all customer support conversations across email, voice, SMS, live chat, and WhatsApp.

- View emails, call records, and social messages within the same platform - Access call records and consolidate call summaries

License model

Application type

Platforms

  • Online
  • Android
  • iPhone
  • Android Tablet
  • iPad
  • Software as a Service (SaaS)
- Create internal discussions on support requests, with direct links to the original email request. - Add or mention teammates to the discussion as needed. - Send attachments and emoticons within the chat
- View colour-coded SLA alerts directly in the email inbox. - Advise or mentor colleagues with internal notes attached directly to emails.
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- Assign emails as tasks to specific team members. - Tag requests with urgency level, request type, or client name.
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Features

Suggest and vote on features
  1.  Extensible by Plugins/Extensions
  2.  Real time collaboration
  3.  No Coding Required
  4.  Ad-free
  5.  Auto Responder
  6.  Live Support Chat
  7.  Servicedesk
  8.  Customer service
  9.  Unified communications
  10.  Helpdesk Ticketing

 Tags

  • saas-for-business
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FocalScope information

  • Developed by

    FocalScope

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    Subscription ranging between $9 and $39 per month.

  • Alternatives

    7 alternatives listed

  • Supported Languages

    • English
    • Chinese
    • Korean
    • Japanese
    • Malay
    • Indonesian
    • Danish
    • German

AlternativeTo Category

Business & Commerce

Apple AppStore

  •   Updated Aug 7, 2017
  •   5 avg rating
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FocalScope was added to AlternativeTo by focalscope-marketing on Jan 2, 2025 and this page was last updated Jan 3, 2025.
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What is FocalScope?

FocalScope is a help desk and contact center software that promotes collaboration and scalable personalisation. This omnichannel communications platform helps you centralise all customer support conversations across email, voice, SMS, live chat, and WhatsApp. Trusted and loved by over 3000 clients.

Features:

  • Email ticketing: Boost your customer service excellence with email ticketing software from FocalScope
  • Live chat: Supercharge your online presence with live chat from FocalScope
  • AI ChatBots, EmailBots and VoiceBots: Provide instant support, round the clock with FocalScope’s AI-powered Bots based on chatGPT
  • Voice: FocalScope’s cloud-based voice and telephony system
  • Social media: Facebook, WhatsApp on a single platform
  • Knowledge base: Create a beautiful online self-service portal with common FAQs and guides
  • Hosting: Cloud, Local, or Hybrid data hosting

Additional features: • Access to all your private and departmental email, tickets, and alerts • Clear overviews of all SLA-dependent tasks & escalations • Save time with automations that reduce admin & re-organisation effort • Assign emails and tickets to yourself or your colleagues • Access to all your company’s contacts • Push notifications on mobile, wherever you are • Access to all your email notes • Access to your data even when your mobile device is not connected to the internet (data is synchronized and stored on the device itself)

Official Links

AppStores & Other Links

Download from Google Play Store
Download from iPhone App Store