Helplama Helpdesk
Helplama Helpdesk is a helpdesk that enables to manage customer support from one screen.
What is Helplama Helpdesk?
You will not receive the full ROI from your customer support spend unless you’re using it as a marketing channel. Helplama Helpdesk is the only helpdesk that aims to do just that. It identifies happy customers and tries to automate the collection of Google reviews, Trustpilot reviews, and user-generated videos that you can use for your social media content. Every customer touchpoint matters and customer service can be a major one!
The only helpdesk that allows you to automate the training for new agents. An easy-to-use training module will train and test your team members based on your previous chats/tickets.
Scans Orders Everyday Automatically! Tracks Delayed Orders For Proactive Customer Support! The only helpdesk software out there that automatically detects delays and issues with your customers' orders and helps you proactively resolve the situation and wow your customers!
Automate Returns With Integrated Returns Center Still, handling returns manually? Helplama Helpdesk is the only helpdesk that comes with an in-built portal to automate returns and exchanges. It allows your customers to automatically choose the items they wish to return or exchange, and based on your policies, it allows them to place an exchange order.
Helplama Helpdesk Screenshots
Helplama Helpdesk Features
Helplama Helpdesk information
Supported Languages
- English
Comments and Reviews
Tags
- Customer Feedback Manager
- CRM
- Help Desk
- Customer Support
- shopify-helpdesk
- automated-return-management
- E-commerce System
- returns-management
Category
Business & CommerceRecent user activities on Helplama Helpdesk
BarryThirst added Helplama Helpdesk as alternative(s) to thirst
hs2657 added Helplama Helpdesk as alternative(s) to Bridger
ewakaczmarekfb added Helplama Helpdesk as alternative(s) to Firmao CRM
The automated returns and delivery delay feature is very good.
Small business friendly
There is really no learning curve for using this software. From the first day you are ready to go, helping your clients, and getting feedback for your services. They are very receptive to feedback and are constantly improving the software. Love it!
Thanks to Helplama, we have significantly improved our customer response time. Our team just loves it.
Pros: – Easy to setup – Live chat cum self-help portal – Simulation-based automated agent training – Marketing automation features- reviews collection, influencer research, UGC videos, etc.
Cons:
Overall Helplama Helpdesk has been great for me to begin using a ticket system. Before we were using Helplama it was difficult for my team to keep track of which problems were solved and who was responsible for them, but now my agents always know what they are responsible for and they are able to see each ticket through to completion.
Good Overall! We were recommended Helplama, and it did not disappoint us. It offers all the ticketing features that we require to manage customer support but.. its marketing features are unique. And of course an affordable price for all the features we need.
We have really enjoyed using Helplama Helpdesk. We are using it for all our customer support. My team has had the pleasure of using this for the last two months.