Capacity

Capacity is an AI-powered automation platform that connects an organization's tech stack. It answers queries, automates repetitive support tasks, and solves business challenges. Its Concierge chatbot uses a Knowledge Base to answer employee and customer queries, reducing request volume and enhancing response speed and effectiveness.

Customer Support Agents can use Capacity's Knowledge Base and Articles feature for efficient query resolution. Its AI self-service with human escalation feature allows chatbots to handle customer inquiries and escalate to human support when needed. IT Support Teams can automate processes like ticket deflection and email management. Sales & Marketing Teams can use the SMS and Livechat feature to reach potential customers, increasing engagement and conversion rates. Developers can integrate Capacity with their existing apps for enhanced functionality.

Capacity benefits various industries. Contact Centers can improve customer support processes and satisfaction. HR and Operations teams can automate processes like employee onboarding, leave management, and performance evaluations. It offers solutions for the Insurance, Banking, Education, Mortgage, Software, and Senior Living sectors, helping companies automate processes, improve support, and enhance operational efficiency.