Capacity AlternativesHelp Desk Platforms & AI Chatbots like Capacity

Capacity is described as 'AI-powered platform connects tech stack, automates tasks, and solves business challenges. Offers chatbots, IT support automation, and sales engagement' and is a Help Desk platform in the business & commerce category. There are more than 25 alternatives to Capacity for a variety of platforms, including Web-based, SaaS, Android, iPhone and Self-Hosted apps. The best Capacity alternative is FreeScout, which is both free and Open Source. Other great apps like Capacity are Freshdesk, Zendesk, CopilotKit and Chatwoot.

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AI-powered platform connects tech stack, automates tasks, and solves business challenges. Offers chatbots, IT support...

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Capacity alternatives page was last updated Apr 9, 2025
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  1. FreeScout icon

    FreeScout

     37 likes
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    Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    90 FreeScout alternatives

    License model

    • Freemium • Open Source

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1

    Properties

    1.  Lightweight
    2.  Privacy focused

    Features

    1.  Helpdesk Ticketing
    2.  Multiple mailboxes
    3.  SMTP Support
    4.  IMAP Support
    5.  Email workflows
    6.  Workflow Automation
    7.  Auto Responder
    8.  Support for Multiple Users
    9.  SPF support
    10.  Ad-free
    11.  Based on Laravel
    12.  No Tracking

    FreeScout VS Capacity

     

    • FreeScout is the most popular Windows, Mac, Linux & Self-Hosted alternative to Capacity.

    • FreeScout is the most popular Open Source & free alternative to Capacity.

    • FreeScout is Freemium and Open SourceCapacity is Paid and Proprietary
    • FreeScout is LightweightCapacity is not according to our users
  2. Freshdesk icon

    Freshdesk

     124 likes
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    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    54 Freshdesk alternatives

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1

    Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates

    Freshdesk VS Capacity

     

    • Freshdesk is the most popular Web-based, Android, iPhone, iPad & Android Tablet alternative to Capacity.

    • Freshdesk is Freemium and ProprietaryCapacity is Paid and Proprietary
  4. Zendesk icon

    Zendesk

     67 likes
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    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    256 Zendesk alternatives

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand

    Zendesk VS Capacity

     

    • Zendesk is the most popular commercial alternative to Capacity.

    • Zendesk is Paid and ProprietaryCapacity is also Paid and Proprietary
  5. Ad
    Screenshot
    Zendesk icon
    Zendesk

    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analyt...

    https://www.zendesk.com
    Learn More
  6. CopilotKit icon

    CopilotKit

     7 likes
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    Boost your app with AI: In-app chatbot capabilities and intelligent text generation, all open-sourced for React devs.

    License model

    • Free • Open Source

    Country of Origin

    • US flagUnited States

    Platforms

    • Self-Hosted
    CopilotKit screenshot 1

    CopilotKit Features

    1.  Autocompletion
    2.  AI-Powered
    3.  Chatbot Builder
    4.  React

    CopilotKit VS Capacity

     
  7. Chatwoot icon

    Chatwoot

     24 likes
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    Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.

    216 Chatwoot alternatives

    License model

    • Freemium • Open Source

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
    • Cloudron
    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    Chatwoot screenshot 1

    Chatwoot Features

    1.  Unified inbox
    2.  Live Support Chat
    3. WhatsApp icon  Whatsapp integration
    4. Telegram icon  Telegram integration
    5.  Agent dashboard
    6.  Built-in AI Assistant
    7. Messenger icon  Facebook Messenger integration
    8.  Chat widget
    9.  Customer service

    Chatwoot VS Capacity

     

    • Chatwoot is the most popular SaaS alternative to Capacity.

    • Chatwoot is Freemium and Open SourceCapacity is Paid and Proprietary
  8. OpenChat icon

    OpenChat

     3 likes
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    OpenChat is an everyday user chatbot console that simplifies the utilization of large language models. With the advancements in AI, the installation and usage of these models have become overwhelming. OpenChat aims to address this challenge by providing a two-step setup process...

    License model

    Platforms

    • Mac
    • Windows
    • Linux
    • Software as a Service (SaaS)
    OpenChat screenshot 1

    OpenChat Features

    1.  AI-Powered

    OpenChat VS Capacity

     
  10. LiveAgent icon

    LiveAgent

     56 likes
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    Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widget. Create knowledge bases easily.

    License model

    Application types

    Country of Origin

    • SK flagSlovakia
    • European Union flagEU

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • PHP
    LiveAgent screenshot 1

    LiveAgent Features

    1.  VoiP Calls
    2.  Gamification
    3.  Beat maker
    4.  Knowledge base
    5.  Call recording
    6.  Customer service
    7.  Helpdesk Ticketing
    8.  Live Support Chat
    9.  Integrated Chat

    LiveAgent VS Capacity

     
  11. respond.io icon

    respond.io

     1 like
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    AI-driven workspace combines instant messaging, email, SMS, and webchat into a single omni-channel inbox with workflow automation, analytics, marketing, team collaboration, and interactive transactional notifications for improved customer engagement and retention.

    License model

    Application types

    Country of Origin

    • MY flagMalaysia

    Platforms

    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
    respond.io screenshot 1

    respond.io Features

    1.  Customer Segmentation
    2.  Marketing Automation
    3.  Ad-free
    4.  Auto Responder
    5.  Real time collaboration
    6.  Import CSV Data
    7.  Unified inbox
    8.  Telegram
    9. Rakuten Viber icon  Viber integration
    10.  Live Support Chat

    respond.io VS Capacity

     
  12. Voicespin icon

    Voicespin

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    AI-driven solutions enhance support and sales by integrating with CRM, uniting email, live chat, WhatsApp, and social media. Offers 50+ CRM integrations and APIs at no extra cost, featuring VoIP call center software for efficient inbound and outbound calls.

    License model

    Application type

    Country of Origin

    • GB flagUnited Kingdom

    Platforms

    • Online
    Voicespin screenshot 1

    Voicespin Features

    1.  AI-Powered
    2.  Integration with CRMs

    Voicespin VS Capacity

     
  13. Lyro AI icon

    Lyro AI

     2 likes
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    Lyro is the first conversational AI chatbot for small and medium businesses, made to automatically solve up to 70% of customer problems.

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Software as a Service (SaaS)
    Lyro AI screenshot 1

    Lyro AI Features

    1.  No Coding Required
    2.  Ad-free
    3.  AI-Powered
    4.  Chat Bot
    5.  Chatbot Analytics
    6.  Customer service

    Lyro AI VS Capacity

     
  14. Flow.ai icon

    Flow.ai

     10 likes
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    Flow.ai is an independent chatbot building platform with an easy drag and drop interface driven by powerful NLP. Create and manage chatbots to automate customer service, marketing and CX across digital messaging channels like WhatsApp and Messenger.

    47 Flow.ai alternatives

    License model

    • Free Personal • Proprietary

    Application type

    Country of Origin

    • NL flagNetherlands
    • European Union flagEU

    Platforms

    • Mac
    • Windows
    • Online
    • Chrome OS
    • Software as a Service (SaaS)
    Flow.ai screenshot 1

    Top Flow.ai Features

    1.  Multiple Account support
    2. IFTTT icon  IFTTT Integration
    3.  VoiP Calls
    4.  Marketing Automation
    5.  Voice Chat
    6.  Messenger
    7.  Telegram Bot
    8.  Multi Channel
    9.  Channels
    10.  Chatbot Analytics
    11.  Voice recognition
    12.  Customer service

    Flow.ai VS Capacity

     
  15. Drift.com icon

    Drift.com

     21 likes
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    Drift is the Conversational Marketing platform that combines chat, email, video, and automation to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms – not days later.

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Google Chrome
    • Slack
    Drift.com screenshot 1

    Drift.com Features

    1.  Bots
    2.  SMS Messaging
    3.  Onboarding

    Drift.com VS Capacity

     
12 of 45 Capacity alternatives