Richpanel
Richpanel is a Live Chat & Helpdesk tool specially designed for e-commerce stores with deep integrations to Shopify, Woocommerce & Magento.
- Freemium • Proprietary
- Online
...
What is Richpanel?
Richpanel is a Live Chat & Helpdesk tool specially designed for e-commerce stores. With deep integrations to Shopify, Woocommerce & Magento, agents can see data-rich customer profiles next to each message. With Richpanel, store owners can support customers on email, live chat, phone and Whatsapp in one place. Support teams can take order actions like cancel, refund and returns in one click. Support teams will be more productive and effective with automations, task bots, macros and collaboration tools.
Here's what you can expect with Richpanel customer support for ecommerce:
1. A Stunning Live Chat Messenger
Live chat messenger that’s intuitive and fun. Works seamlessly on all screen sizes. A modern messenger that makes self-service work for the customers & they can view orders, refer FAQs and contact support from one place
2. Know Your Visitors And Customers
Richpanel displays full customer profiles next to each conversation. View customer’s orders, website activity, and past conversations.
3. Customer Profiles Powered By AI
Powered by Artificial Intelligence, Richpanel bots work 24x7 to learn from customer’s past behaviors and predict lifetime value and next purchase date. These predictive analyses are available inside each customer profile.
4. Support Customers On All Channels
Customers can contact you via chat, email, social and you can easily manage all conversations from one single view.
5. See how Agents can influence sales
Apart from measuring customer feedback and response times, Richpanel measures what agents are best at influencing sales and creating long term brand advocates
Here's what you can expect with Richpanel customer support for ecommerce:
1. A Stunning Live Chat Messenger
Live chat messenger that’s intuitive and fun. Works seamlessly on all screen sizes. A modern messenger that makes self-service work for the customers & they can view orders, refer FAQs and contact support from one place
2. Know Your Visitors And Customers
Richpanel displays full customer profiles next to each conversation. View customer’s orders, website activity, and past conversations.
3. Customer Profiles Powered By AI
Powered by Artificial Intelligence, Richpanel bots work 24x7 to learn from customer’s past behaviors and predict lifetime value and next purchase date. These predictive analyses are available inside each customer profile.
4. Support Customers On All Channels
Customers can contact you via chat, email, social and you can easily manage all conversations from one single view.
5. See how Agents can influence sales
Apart from measuring customer feedback and response times, Richpanel measures what agents are best at influencing sales and creating long term brand advocates
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Richpanel
Summary
Our users have written 2 comments and reviews about Richpanel, and it has gotten 2 likes
- Developed by Richpanel
- Proprietary and Freemium product.
- Subscription that costs between $50 and $1000.
- Average rating of 5
- 32 alternatives listed
Popular alternatives
View allRichpanel was added to AlternativeTo by Richpanel on May 2, 2018 and this page was last updated Sep 12, 2020.
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Category
Business & CommerceTags
- analytics
- ecommerce-chatbot
- ecommerce-chat
- Customer support
- Help Desk
- crm-software
Richpanel videos
Recent user activities on Richpanel
- Click2Magic added Richpanel as alternative(s) to Click2Magic3 months ago
- ccoffey added Richpanel as alternative(s) to Track-It! Help Desk Software11 months ago
Richpanel is one of the best Live chat tools for Woocommerce websites out there. The ability to customise the look & feel is amazing. But perhaps the most impressive aspect is the ability to shoot in-app popups & snippets. You can instantly grab the visitors attention in realtime
Richpanel is probably the best looking helpdesk tool I've ever used. Keeping the impressive functionality aside, it is extremely neat & soothing to use. To me, it matters because as someone who has to stare at the screen all day sorting customer queries, having a clean & easy to navigate UI can mean a lot. Highly recommended.