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Richpanel is a Live Chat & Helpdesk tool specially designed for e-commerce stores with deep integrations to Shopify, Woocommerce & Magento.

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Avg rating of 5 (2)| 1 comments

What is Richpanel?

Richpanel is a Live Chat & Helpdesk tool specially designed for e-commerce stores. With deep integrations to Shopify, Woocommerce & Magento, agents can see data-rich customer profiles next to each message. With Richpanel, store owners can support customers on email, live chat, phone and Whatsapp in one place. Support teams can take order actions like cancel, refund and returns in one click. Support teams will be more productive and effective with automations, task bots, macros and collaboration tools.

Here's what you can expect with Richpanel customer support for ecommerce:

  1. A Stunning Live Chat Messenger Live chat messenger that’s intuitive and fun. Works seamlessly on all screen sizes. A modern messenger that makes self-service work for the customers & they can view orders, refer FAQs and contact support from one place

  2. Know Your Visitors And Customers Richpanel displays full customer profiles next to each conversation. View customer’s orders, website activity, and past conversations.

  3. Customer Profiles Powered By AI Powered by Artificial Intelligence, Richpanel bots work 24x7 to learn from customer’s past behaviors and predict lifetime value and next purchase date. These predictive analyses are available inside each customer profile.

  4. Support Customers On All Channels Customers can contact you via chat, email, social and you can easily manage all conversations from one single view.

  5. See how Agents can influence sales Apart from measuring customer feedback and response times, Richpanel measures what agents are best at influencing sales and creating long term brand advocates

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Richpanel Screenshots

Richpanel Live Chat For Shopify
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Richpanel Features

  1.  Customer SegmentationRichpanel allows you to divide your customers into segments, so you can determine and work with your target audience.

Richpanel information

  • Developed byRichpanel
  • LicensingProprietary and Freemium product.
  • PricingSubscription that costs between $50 and $1000.
  • RatingAverage rating of 5
  • Alternatives39 alternatives listed

Supported Languages

  • English

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Our users have written 1 comments and reviews about Richpanel, and it has gotten 2 likes

Richpanel was added to AlternativeTo by Richpanel on and this page was last updated .

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Richpanel is probably the best looking helpdesk tool I've ever used. Keeping the impressive functionality aside, it is extremely neat & soothing to use. To me, it matters because as someone who has to stare at the screen all day sorting customer queries, having a clean & easy to navigate UI can mean a lot. Highly recommended.

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  • analytics
  • ecommerce-chatbot
  • ecommerce-chat
  • Customer Support
  • Help Desk
  • CRM
  • Live Chat

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