Richpanel is a Live Chat & Helpdesk tool specially designed for e-commerce stores. With deep integrations to Shopify, Woocommerce & Magento, agents can see data-rich customer profiles next to each message. With Richpanel, store owners can support customers on email, live chat, phone and Whatsapp in one place. Support teams can take order actions like cancel, refund and returns in one click. Support teams will be more productive and effective with automations, task bots, macros and collaboration tools.... More Info »
Here's what you can expect with Richpanel customer support for ecommerce:
1. A Stunning Live Chat Messenger
Live chat messenger that’s intuitive and fun. Works seamlessly on all screen sizes. A modern messenger that makes self-service work for the customers & they can view orders, refer FAQs and contact support from one place
2. Know Your Visitors And Customers
Richpanel displays full customer profiles next to each conversation. View customer’s orders, website activity, and past conversations.
3. Customer Profiles Powered By AI
Powered by Artificial Intelligence, Richpanel bots work 24x7 to learn from customer’s past behaviors and predict lifetime value and next purchase date. These predictive analyses are available inside each customer profile.
4. Support Customers On All Channels
Customers can contact you via chat, email, social and you can easily manage all conversations from one single view.
5. See how Agents can influence sales
Apart from measuring customer feedback and response times, Richpanel measures what agents are best at influencing sales and creating long term brand advocates