UVdesk

A cloud-based help desk software which is built to caters the need of the clients with its incredible functionality. It has been built to solve the customer’s queries and deliver them the best solution.

Features of UVdesk-

Knowledgebase - It is a centralized reservoir for information: a public library, a database of related information about a specific topic. With the assistance of it, customers can help themselves by acquiring knowledge from rich Kb articles and this has reduced the volume of incoming tickets which throws a positive light on your help desk.

Mailbox - By configuring the mailbox, it becomes easy to reply from the ticket system without login into the inbox. It saves the time of the admin because they don’t have to visit their e-mail account every time ticket arrives due to mailbox feature. By configuring the mailbox, it becomes easy to interact with the customers who submits their requests by mail and not even a single support request left unanswered by the support staff.

Reports - The key role for the UVdesk is to provide valuable information to the customers and helping them in resolving queries within fastest possible time. If customers are raising too many issues naturally they are not satisfied with what we have provided to them. As delivering qualitative services incorporates business relationships. You can filter the agents based on various ticket properties. For instance, you can easily check which agents are handling highest priority tickets and you can also find out by that metric who are the best agents of your help desk and you can also make sure that no agent is bundled with difficult tickets.

eCommerce App Integration: You can connect with your customer's queries coming from different eCommerce Channels under one platform. You can fetch order related data from eCommerce Platform to your UVdesk Tickets which will assist the support agent in validating the order.