HelpDocs Alternatives

HelpDocs is described as 'Create an authoritative knowledge base to guide your users when they're stuck, reduce support load for your team, and provide a better experience' and is an app in the business & commerce category. There are more than 25 alternatives to HelpDocs for a variety of platforms, including Web-based, SaaS, Android, Self-Hosted and iPhone apps. The best HelpDocs alternative is Confluence. It's not free, so if you're looking for a free alternative, you could try BetterDocs or Notice. Other great apps like HelpDocs are Zendesk, ProProfs Knowledge Base, Kipwise and Archbee.

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HelpDocs alternatives are mainly Help Desk Platforms but may also be Team Collaboration Tools or Customer Feedback Managers.  Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of HelpDocs.
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Create an authoritative knowledge base to guide your users when they're stuck, reduce support load for your team, and provide a better experience.

More about HelpDocs
HelpDocs alternatives page was last updated May 30, 2024
  1. Confluence icon
     67 likes

    Trusted by 8,000 businesses, Confluence is the leading collaboration software and enterprise wiki for intranets and knowledge management. Free 30-day trial.

    124 Confluence alternatives
    Confluence screenshot 1

    License model

    Platforms

    • Software as a Service (SaaS)
    • Cloudron

    Properties

    1.  Ad-free
    2.  Extensible by Plugins/Extensions

    Features

    1.  Knowledge Management
    2.  Jira integration
    3.  Wiki
    4.  Business-wiki
    5.  Wiki-like interface
    6.  Knowledge base
    7.  Real time collaboration
    8.  WYSIWYG Support
    9.  Support for @mentions
    10.  Manage permission level
    11.  Tree structure
    12.  Slack integration
    13.  Microsoft Teams Integration
    Confluence iconHelpDocs Icon

    Confluence VS HelpDocs

    Is Confluence a good alternative to HelpDocs?
     
    • Confluence is the most popular SaaS alternative to HelpDocs.

    • Confluence is the most popular commercial alternative to HelpDocs.

    • Confluence is Paid and ProprietaryHelpDocs is also Paid and Proprietary
  2. Zendesk icon
     66 likes

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

    244 Zendesk alternatives
    Zendesk screenshot 1
    Zendesk screenshot 2
    +1
    Zendesk screenshot 3

    License model

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand
    Zendesk iconHelpDocs Icon

    Zendesk VS HelpDocs

    Is Zendesk a good alternative to HelpDocs?
     
    • Zendesk is the most popular Web-based, Android, iPhone, iPad & Android Tablet alternative to HelpDocs.

    • Zendesk is Paid and ProprietaryHelpDocs is also Paid and Proprietary
  3. ProProfs Knowledge Base icon
     30 likes

    ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...

    43 ProProfs Knowledge Base alternatives
    ProProfs Knowledge Base screenshot 1

    License model

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)

    Top ProProfs Knowledge Base Features

    1.  Knowledge base
    2.  Knowledge Management
    3.  Knowledge Base structuring
    4.  Employee Self service
    5.  FAQ Automation
    6.  Wiki documentation
    7.  Document templates
    8.  Self-Service Integration
    9.  Document Sharing
    10.  Wiki
    11.  Help Center
    12.  Self-Serve Capability
    13.  Customer service
    ProProfs Knowledge Base iconHelpDocs Icon

    ProProfs Knowledge Base VS HelpDocs

    Is this a good alternative to HelpDocs?
     
    • Almost everyone thinks ProProfs Knowledge Base is a great HelpDocs alternative.

    • ProProfs Knowledge Base is the most popular Self-Hosted alternative to HelpDocs.

    • ProProfs Knowledge Base is Paid and ProprietaryHelpDocs is also Paid and Proprietary
  4. Kipwise icon
     18 likes

    Kipwise is a smart knowledge management tool that integrates seamlessly with other tools you use every day, so you can save and retrieve team knowledge easily, wherever you need them.

    48 Kipwise alternatives
    Turn important Slack messages into wiki docs easily using Slack Action. Handy search command to search for Kipwise Pages, and information from other integrated sources directly in Slack. Got questions with existing answers already? Provide a quick answer to your teammates with just a few clicks.

    License model

    Platforms

    • Online
    • Google Chrome
    • Google Drive
    • Slack

    Kipwise Features

    1.  Slack integration
    2.  Wiki
    3.  Knowledge Management
    4.  Google Drive integration
    5.  Knowledge base
    Kipwise iconHelpDocs Icon

    Kipwise VS HelpDocs

    Is Kipwise a good alternative to HelpDocs?
     
  5. Archbee icon
     15 likes

    Archbee is a documentation platform that provides tools to create, manage, and distribute AI-assisted documentation. It enables team collaboration, publishing to a private domain, and integration with external tools.

    110 Archbee alternatives
    Archbee screenshot 1

    License model

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Software as a Service (SaaS)
    • Online

    Top Archbee Features

    1.  Document Sharing
    2.  Support for MarkDown
    3.  Integrated Search
    4.  Slack integration
    5.  Support for @mentions
    6.  Real time collaboration
    7.  API Management
    8.  Self-Serve Capability
    9.  Knowledge base
    10.  Function Key Shortcuts
    11.  Writing assistance
    12.  Component Diagrams
    13.  GraphQL integration
    Archbee iconHelpDocs Icon

    Archbee VS HelpDocs

    Is Archbee a good alternative to HelpDocs?
     
    • Archbee is the most popular Windows, Mac & Linux alternative to HelpDocs.

    • Archbee is Paid and ProprietaryHelpDocs is also Paid and Proprietary
  6. BetterDocs icon
     7 likes

    Create & Manage Knowledge Base Documentation Effectively To Reduce Support Tickets, Increase productivity & User Experience with BetterDocs.

    9 BetterDocs alternatives
    BetterDocs screenshot 1

    License model

    • FreemiumProprietary

    Application type

    Platforms

    • Online
    • Self-Hosted
    • Wordpress

    BetterDocs Features

    1.  Knowledge Management
    2.  Knowledge base
    3.  Multiple languages
    4.  Custom templates
    BetterDocs iconHelpDocs Icon

    BetterDocs VS HelpDocs

    Is BetterDocs a good alternative to HelpDocs?
     
    • BetterDocs is the most popular free alternative to HelpDocs.

    • BetterDocs is Freemium and ProprietaryHelpDocs is Paid and Proprietary
  7. Notice icon
     Like this app

    Notice lets you create SEO-friendly blogs, FAQs, documentation, testimonials, privacy policies, and terms of use in an instant. All content is optimized for rich snippets and ranking on Google, meaning you don't have to worry about the technical stuff - only on writing the...

    26 Notice alternatives
    Automatic Translations

    License model

    • FreemiumProprietary

    Application type

    Platforms

    • Online
    • Shopify
    • Webflow
    • Software as a Service (SaaS)
    • Wordpress
    • Nuxt.js

    Properties

    1.  Ad-free
    2.  Lightweight

    Features

    1.  No Coding Required
    2.  Help Center
    Notice iconHelpDocs Icon

    Notice VS HelpDocs

    Is Notice a good alternative to HelpDocs?
     
  8. HelpDesk 3 icon
     3 likes

    Provides integrated live chat and SMS services alongside a sophisticated support ticket system supporting email, SQL IMAP, cron jobs, and unlimited operators. Features mobile optimization, client dashboards, customization options like CMS, billing alternatives, and a responsive, user-centric interface.

    102 HelpDesk 3 alternatives
    HelpDesk 3 screenshot 1

    License model

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Self-Hosted

    HelpDesk 3 Features

    1.  Multiple languages
    2.  Helpdesk Ticketing
    HelpDesk 3 iconHelpDocs Icon

    HelpDesk 3 VS HelpDocs

    Is HelpDesk 3 a good alternative to HelpDocs?
     
  9. JitBit Helpdesk icon
     33 likes

    Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.

    110 JitBit Helpdesk alternatives
    JitBit Helpdesk screenshot 1

    License model

    Application type

    Platforms

    • Windows
    • Online
    • Android
    • Android Tablet
    • iPad

    JitBit Helpdesk Features

    1.  Text chat
    2.  IT Asset Management
    3.  Helpdesk Ticketing
    4.  Knowledge base
    JitBit Helpdesk iconHelpDocs Icon

    JitBit Helpdesk VS HelpDocs

    Is JitBit Helpdesk a good alternative to HelpDocs?
     
  10. HelpKit icon
     1 like

    HelpKit is the best way to create a self-service knowledge base with Notion. It's super fast, optimized for search engines and it also has a embeddable web widget that you can be installed on your website.

    28 HelpKit alternatives
    HelpKit screenshot 1

    License model

    Platforms

    • Online
    • Software as a Service (SaaS)

    HelpKit Features

    1.  Knowledge base
    2.  Help Center
    3.  Customer service
    HelpKit iconHelpDocs Icon

    HelpKit VS HelpDocs

    Is HelpKit a good alternative to HelpDocs?
     
  11. Clevada icon
     1 like

    Clevada is an All-In-One Cloud Software Suite with Website Builder, Community Forum, Help Desk, Knowledge Base, Internal Communication and more.

    88 Clevada alternatives
    Admin dasboard

    License model

    Application types

    Platforms

    • Online
    • Software as a Service (SaaS)

    Properties

    1.  Lightweight
    2.  No Tracking
    3.  Privacy focused

    Features

    1.  Kanban Board
    2.  Real time collaboration
    3.  Reminders
    4.  Calendar View
    5.  Hierarchical Structure
    6.  Gantt-charts
    7.  No Coding Required
    8.  WYSIWYG Support
    9.  Task Time Tracking
    10.  Support for @mentions
    11.  Intranet Function
    12.  Knowledge base
    13.  Knowledge Management
    14.  Team work
    15.  Content Management
    Clevada iconHelpDocs Icon

    Clevada VS HelpDocs

    Is Clevada a good alternative to HelpDocs?
     
  12. Engati icon
     2 likes

    Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.

    201 Engati alternatives
    Engati screenshot 1

    License model

    • FreemiumProprietary

    Platforms

    • Android
    • iPhone
    • Zapier
    • Google Calendar
    • Software as a Service (SaaS)
    • Salesforce.com
    • Google Drive - Sheets

    Engati Features

    1.  Multiple languages
    2.  Bots
    3.  Chat Bot
    Engati iconHelpDocs Icon

    Engati VS HelpDocs

    Is Engati a good alternative to HelpDocs?
     
12 of 33 HelpDocs alternatives