HelpDocs Alternatives

HelpDocs is described as 'Create an authoritative knowledge base to guide your users when they're stuck, reduce support load for your team, and provide a better experience' and is a customer support tool in the business & commerce category. There are more than 25 alternatives to HelpDocs for a variety of platforms, including Online / Web-based, SaaS, Android, iPhone and Self-Hosted solutions. The best alternative is Archbee. It's not free, so if you're looking for a free alternative, you could try ProProfs Knowledge Base or BetterDocs. Other great apps like HelpDocs are Confluence, Zendesk, Kipwise and HelpCrunch.

HelpDocs alternatives are mainly Customer Support Tools but may also be Help Desk Apps or CRM Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of HelpDocs.

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HelpDocs

Paid • Proprietary
Customer Support Tool

Google Chrome
Software as a Service (SaaS)

Create an authoritative knowledge base to guide your users when they're stuck, reduce support load for your team, and...

Learn more about HelpDocs

Archbee
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No
Paid • Proprietary
Mac
Windows
Linux
Software as a Service (SaaS)
79 alternatives to Archbee
Company Wiki & Knowledge Base.
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Archbee Features
1. Support for MarkDownArchbee supports MarkDown for document formatting.
2. Real time collaborationMultiple users can work together in Archbee simultaneously.
3. Support for @mentionsArchbee supports the use of mentions through @ to a particular user, who will be notified personally.
Document sharing
Integrated Search
Slack integration
API Management
Self-Serve Capability
Knowledge base
Function Key Shortcuts
API descriptors
Component Diagrams
GraphQL integration
Confluence
Do you think this is a good alternative?
Yes
No
Paid • Proprietary
Cloudron
Software as a Service (SaaS)
139 alternatives to Confluence
Trusted by 8,000 businesses, Confluence is the leading collaboration software and enterprise wiki for intranets and knowledge management. Free 30-day trial.
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Confluence Features
1. Extensible by Plugins/ExtensionsConfluence can be extended with add-ons, plugins and extensions.
2. Support for @mentionsConfluence supports the use of mentions through @ to a particular user, who will be notified personally.
3. WYSIWYG SupportConfluence integrates a WYSIWYG editor to edit the look and content of a document, page, or file.
4. Real time collaborationMultiple users can work together in Confluence simultaneously.
Knowledge Management
Wiki
Jira integration
Business-wiki
Wiki-like interface
Knowledge base
Batch image manipulation
Third party integrations
REST API
Macro Recording
ProProfs Knowledge Base
Do you think this is a good alternative?
Yes
No
Freemium • Proprietary
Customer Support Tool
Help Desk App
CRM System
Online
Self-Hosted
Software as a Service (SaaS)
40 alternatives to ProProfs Knowledge Base
ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...
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ProProfs Knowledge Base Features
Knowledge base
Knowledge Management
Knowledge Base structuring
Employee Self service
FAQ Automation
Wiki documentation
Document templates
Self-Service Integration
Document sharing
Wiki
ProProfs Knowledge Base vs HelpDocs opinions
Almost everyone thinks ProProfs Knowledge Base is a great alternative to HelpDocs.
Zendesk
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Yes
No
Paid • Proprietary
Help Desk App
Customer Support Tool
Online
Android
iPhone
iPad
Android Tablet
236 alternatives to Zendesk
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
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Zendesk Features
Knowledge base
Email integration
On Demand
Kipwise
Do you think this is a good alternative?
Yes
No
Paid • Proprietary
Online
Google Chrome
Google Drive
Slack
53 alternatives to Kipwise
Kipwise is a smart knowledge management tool that integrates seamlessly with other tools you use every day, so you can save and retrieve team knowledge easily, wherever you need them.
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Kipwise Features
Slack integration
Wiki
Knowledge Management
Google Drive integration
Knowledge base
HelpCrunch
Do you think this is a good alternative?
Yes
No
Paid • Proprietary
Customer Support Tool
Help Desk App
Email Marketing Service
Online
Android
iPhone
Software as a Service (SaaS)
240 alternatives to HelpCrunch
Live chat software for small businesses and startups.

All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.
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HelpCrunch Features
1. Marketing AutomationHelpCrunch can automate marketing campaigns and activities throughout the customer journey by automatic workflows.
Email automation
Integrated Chat
Automatic messages
Slack integration
Live Support Chat
Helpdesk ticketing
Pricing per agent
Customizable
Live chat for websites
Email tracking
BetterDocs
Do you think this is a good alternative?
Yes
No
Freemium • Open Source
Customer Support Tool
Online
Self-Hosted
Wordpress
12 alternatives to BetterDocs
BetterDocs helps you to create & organize your documentation page in a beautiful way that will make your visitors find any help article easily. It will facilitate your client to make faster decisions and get help on the spot by self-servicing instead of avoiding the lengthy...
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BetterDocs Features
Knowledge base
Knowledge Management
JitBit Helpdesk
Do you think this is a good alternative?
Yes
No
Paid • Proprietary
Customer Support Tool
Help Desk App
Windows
Online
Android
Android Tablet
iPad
111 alternatives to JitBit Helpdesk
Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.
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JitBit Helpdesk Features
Text chat
IT Asset Management
Helpdesk ticketing
Knowledge base
Ticketing
HelpKit
Do you think this is a good alternative?
Yes
No
Paid • Proprietary
Customer Support Tool
Help Desk App
Customer Feedback Manager
Online
Software as a Service (SaaS)
21 alternatives to HelpKit
HelpKit is the best way to create a self-service knowledge base with Notion. It's super fast, optimized for search engines and it also has a embeddable web widget that you can be installed on your website.
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HelpKit Features
Knowledge base
Help Center
Customer service
Engati
Do you think this is a good alternative?
Yes
No
Freemium • Proprietary
Android
iPhone
Zapier
Google Calendar
Software as a Service (SaaS)
Salesforce.com
Google Drive - Sheets
207 alternatives to Engati
Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.
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Engati Features
AI-Powered
Multiple languages
Bots
Chat Bot