HelpDesk Alternatives
HelpDesk is described as 'The all in one solution: live chat with engage customers, auto responds, SMS service, departments, mobil notifications, chat to support ticket. Support ticket system with email php imap, attachments, cron jobs, unlimited departments and operators' and is an app in the Business & Commerce category. There are more than 50 alternatives to HelpDesk for a variety of platforms, including the Web, Windows, iPhone, Android and Linux. The best alternative is osTicket, which is both free and Open Source. Other great apps like HelpDesk are tawk.to (Freemium), Freshdesk (Freemium), ProProfs Help Desk (Paid) and Spiceworks Help Desk (Free).
- Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management. View 95 alternatives to osTicket
- Free • Open Source
- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
- tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page. View 156 alternatives to tawk.toNo screenshots yet
- Freemium • Proprietary
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Internet Explorer
- Google Chrome
- Safari
- Wordpress
- Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook... View 189 alternatives to Freshdesk
- Freemium • Proprietary
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Apps
- ProProfs Help Desk ticketing software helps agents track customer queries and timely resolve them. View 160 alternatives to ProProfs Help Desk
- Join millions of IT professionals and download Spiceworks, a free network monitoring software with network management tools, help desk ticketing app, network mapper and more. View 121 alternatives to Spiceworks Help Desk
- Free • Proprietary
- Windows
- Online
- Android
- Android Tablet
- UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS. View 171 alternatives to UseResponse
- ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction. View 79 alternatives to ((OTRS)) Community Edition
Discontinued
From https://community.otrs.com :
With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.
- Free Personal • Open Source
- Mac
- Linux
- Online
- Self-Hosted
- Perl
- InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart request management, workflow automation & unmatched user collaboration. View 93 alternatives to InvGate Service Desk
- Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. View 210 alternatives to Zendesk
- Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. View 100 alternatives to Help Scout
- Paid • Proprietary
- Online
- iPhone
- Software as a Service (SaaS)