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    HelpDesk Alternatives

    HelpDesk is described as 'The all in one solution: live chat with engage customers, auto responds, SMS service, departments, mobil notifications, chat to support ticket. Support ticket system with email php imap, attachments, cron jobs, unlimited departments and operators' and is a Help Desk in the Business & Commerce category. There are more than 100 alternatives to HelpDesk for a variety of platforms, including Online / Web-based, Windows, Android, iPhone and SaaS. The best alternative is osTicket, which is both free and Open Source. Other great apps like HelpDesk are tawk.to (Freemium), Freshdesk (Freemium), Spiceworks (Free) and ProProfs Help Desk (Paid).

    This page was last updated Apr 29, 2022
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    • Online
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    The all in one solution: live chat with engage customers, auto responds, SMS service, departments, mobil notifications,...
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      • FreeOpen Source
      • Windows
      • Linux
      • Online
      • MySQL Community Edition
      • Self-Hosted
      • PHP
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      osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.
    1. tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page.
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    2. Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.
    3. Join millions of IT professionals and download Spiceworks, a free network monitoring software with network management tools, help desk ticketing app, network mapper and more.
    4. ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.


    5. UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
      • Online
      • Android
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      • Android Tablet
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      Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
      • Mac
      • Windows
      • Linux
      • Online
      • Android
      • iPhone
      • Chrome OS
      • Android Tablet
      • iPad
      • Self-Hosted
      • Software as a Service (SaaS)
      More
      InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.
    6. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

      Discontinued

      From https://community.otrs.com :

      With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

    7. Get Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services at every stage of the lifecycle.
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