ServiceNow Alternatives

ServiceNow is described as 'Streamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business' and is a it service management software in the office & productivity category. There are more than 50 alternatives to ServiceNow for a variety of platforms, including Web-based, SaaS, Android, iPhone and Windows apps. The best ServiceNow alternative is Clappia, which is free. Other great apps like ServiceNow are Freshdesk, Zendesk, GLPI and KaliaOps.

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Alternatives list

  1. Deskero icon
     16 likes

    Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all...

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    • Mac
     
  2. Mint Service Desk is a free ITSM tool which contains the functionality of service desk and asset management all in one. It differs from other help desk providers by the approach to communication between agents (which is chat-oriented) and by a possibility to install it on...

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
     
  3. ServiceDesk Plus is an ITIL-ready help desk software with integrated asset and project management and built to supercharge your help desk. For 10 years and running, it has been delivering smiles to millions of IT folks and end users.

    39 ManageEngine ServiceDesk Plus alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Blackberry
    • Windows Phone
    • iPad
    • Self-Hosted
     
  4. Pyla icon
     Like

    Pyla is a on/offboarding IT platform for SMBs and Mid-caps. It simplifies the management of hardware and software when onboarding, transfer or offboarding employees and partners.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Software as a Service (SaaS)
     
  5. Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • Chrome OS
    • Self-Hosted
     
  6. Starhive icon
     3 likes

    Starhive is an asset management and CMMS system that helps you track and maintain everything. By unifying your assets, inventory, and tasks in one place you can always stay one step ahead of critical to-dos and bring order to chaos.

    50 Starhive alternatives

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Android
    • iPhone
     
  7. If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind.

    Cost / License

    Platforms

    • Self-Hosted
     
  8. ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
     
  9. OTRS icon
     14 likes

    OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Windows
    • Linux
    • Online
     
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  10. InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
     
  11. SupportBee icon
     96 likes

    The Easiest Way To Manage Customer Support Emails. SupportBee is built for collaboration - no per agent fees and no bloat! Add everyone in your team to your helpdesk.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
     
  12. DeskXpand icon
     1 like

    DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
     
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