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    Cherwell Alternatives

    Cherwell is described as 'Software is flexible, easy-to-use IT Service Management software. Our fully integrated ITSM solution for internal IT and external customer support provides out-of-the-box, PinkVERIFY™ ITIL-based processes and is available SaaS or on-premises'. There are more than 50 alternatives to Cherwell for a variety of platforms, including Online / Web-based, Windows, Android, iPhone and SaaS. The best alternative is Zendesk. It's not free, so if you're looking for a free alternative, you could try Engati or Helpy.io. Other great apps like Cherwell are InvGate Service Desk (Paid), Freshservice (Paid), Trengo (Paid) and ServiceNow (Paid).

    This page was last updated Oct 25, 2021
    • Online
    • Android
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    • Android Tablet
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    Software is flexible, easy-to-use IT Service Management software. Our fully integrated ITSM solution for internal IT and...
    Learn more about Cherwell

      • Online
      • Android
      • iPhone
      • iPad
      • Android Tablet
      More
      Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
      • Mac
      • Windows
      • Linux
      • Online
      • Android
      • iPhone
      • Chrome OS
      • Android Tablet
      • iPad
      • Self-Hosted
      • Software as a Service (SaaS)
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      InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.


    1. Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space.
    2. One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.
      • FreemiumProprietary
      • Android
      • iPhone
      • Zapier
      • Google Calendar
      • Software as a Service (SaaS)
      • Salesforce.com
      • Google Drive - Sheets
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      Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.


      • Online
      • Software as a Service (SaaS)
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      ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes.
    3. Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.
    4. iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment.
    5. Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.
    6. OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.
    Showing 10 of 57 alternatives