Cherwell Alternatives

Cherwell is described as 'Software is flexible, easy-to-use IT Service Management software. Our fully integrated ITSM solution for internal IT and external customer support provides out-of-the-box, PinkVERIFY ITIL-based processes and is available SaaS or on-premises' and is a it service management software. There are more than 50 alternatives to Cherwell for a variety of platforms, including Web-based, Windows, Android, iPhone and SaaS apps. The best Cherwell alternative is Zendesk. It's not free, so if you're looking for a free alternative, you could try Jira Service Management or iTop by Combodo. Other great apps like Cherwell are monday service, Freshservice, ServiceNow and Deskero.

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Software is flexible, easy-to-use IT Service Management software. Our fully integrated ITSM solution for internal IT and...

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Cherwell alternatives page was last updated Jul 12, 2021
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  1. Copy a direct link to this comment to your clipboard

    The Best Solution To Support Customers & Employees. Mojo Helpdesk makes customer service easy. Centralize requests, assign, automate, track progress, and get more done faster. An all-in-one support platform designed to be simple to use while providing the tools to scale to...

    License model

    • FreemiumProprietary

    Country of Origin

    • US flagUnited States

    Platforms

    • Online

    Mojo Helpdesk Features

    1.  Customer service
    2.  Knowledge base
    3.  Helpdesk Ticketing

    Mojo Helpdesk VS Cherwell

     
  2. Raiseaticket icon
     3 likes
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    Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.

    License model

    • FreeProprietary

    Application type

    Country of Origin

    • MT flagMalta
    • European Union flagEU

    Platforms

    • Software as a Service (SaaS)

    Properties

    1.  Clean design

    Features

    1.  Email automation
    2.  Cloud based
    3.  Realtime Reports
    4.  Real-time dashboard
    5.  SLA
    6.  Helpdesk Ticketing
    7.  Remote Support

    Raiseaticket VS Cherwell

     
  3. Usedesk icon
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    Usedesk is a helpdesk platform that helps automate your customer service, keep your business in sync, and your clients happy - all in one single window.

    License model

    Country of Origin

    • RU flagRussia

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Chrome OS

    Usedesk Features

    1.  Helpdesk Ticketing
    2.  Bots
    3.  API Integration
    4.  Chat Bot
    5.  Customer service
    6.  Omnichannel messaging

    Usedesk VS Cherwell

     
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    Help desk pilot is help desk & customer support software. This customer support software is 100% web based. With added support for LDAP authentication, knowledge base integration and SLA management.

    License model

    Application type

    Country of Origin

    • IN flagIndia

    Platforms

    • Online

    Helpdesk Pilot Features

    1.  Auto Responder
    2.  Web-Based
    3.  Customer management
    4.  Customer service
    5.  Knowledge base

    Helpdesk Pilot VS Cherwell

     
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    Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management

    License model

    Country of Origin

    • US flagUnited States

    Platforms

    • Online

    Bpm'online service Features

    1.  Servicedesk
    2.  Customer service
    3.  Helpdesk Ticketing

    Bpm'online service VS Cherwell

     
  6. Copy a direct link to this comment to your clipboard

    Mint Service Desk is a free ITSM tool which contains the functionality of service desk and asset management all in one. It differs from other help desk providers by the approach to communication between agents (which is chat-oriented) and by a possibility to install it on...

    License model

    Country of Origin

    • PL flagPoland
    • European Union flagEU

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)

    Mint Service Desk Features

    1.  Asset Management
    2.  Incident Management
    3.  Integrated Chat
    4.  Helpdesk Ticketing
    5.  SLA
    6.  Flexible asset structure
    7.  Email integration

    Mint Service Desk VS Cherwell

     
  7. Trakdesk icon
     25 likes
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    Trakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to provide exceptional customer support while earning customers smiles.

    License model

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Windows Mobile
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • Windows Phone
    • iPad
    • Kindle Fire

    Trakdesk Features

    1.  Gamification
    2.  Customer service
    3.  Helpdesk Ticketing
    4.  On Demand
    5.  Knowledge base

    Trakdesk VS Cherwell

     
  8. CitSmart icon
     1 like
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    The Citsmart ITSM is an advanced solution, multiplatform and free IT Service Desk and Service Management that integrates several tools, based on the best practices of ITIL processes.

    License model

    Platforms

    • Mac
    • Windows
    • Linux
    • Android
    • iPhone
    • Android Tablet

    CitSmart Features

    1.  Customer service
    2.  Incident Management

    CitSmart VS Cherwell

     
  9. OvationCXM icon
     1 like
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    OvationCXM, the leading AI-infused customer experience management (CXM) provider, helps companies identify and resolve real-time friction points in customer journeys across digital, back-office, and partner touch points.

    License model

    Platforms

    • Online

    OvationCXM Features

    1.  Bots
    2.  Knowledge base

    OvationCXM VS Cherwell

     
  10. IntraService icon
     2 likes
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    IntraService will allow you to bring your customer support to the brand new level with minimal costs. The system is extremely easy to set up and use and is compatible with ITIL; it can be implemented in a single day as a SaaS model or as self-hosted solution.

    License model

    Application type

    Platforms

    • Windows
    • Android
    • iPhone
    • iPad
    • Self-Hosted
    • Microsoft SQL Server
    • ASP.NET MVC
    • Microsoft IIS

    IntraService Features

    1.  Helpdesk Ticketing

    IntraService VS Cherwell

     
  11. Copy a direct link to this comment to your clipboard

    Best Support System,best by name, best by nature, best by features, it’s is self-hosted support ticket application.It handle support ticket, manage email ticket, collect any payment by PayPal. It has easy installer so no need any programming skill.

    License model

    Country of Origin

    • BD flagBangladesh

    Platforms

    • Online
    • Self-Hosted

    Best Support System Features

    1.  Integrated Search
    2.  Dockerized
    3.  Helpdesk Ticketing
    4.  Integrated Chat
    5. Facebook icon  Facebook integration

    Best Support System VS Cherwell

     
  12. eStreamDesk icon
     1 like
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    Ticketed support and e-mail management

    If you are looking for an easy to use yet extremely powerful service to help you manage desktop and mobile customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service.

    License model

    • FreemiumProprietary

    Application type

    Country of Origin

    • GB flagUnited Kingdom

    Platforms

    • Online

    eStreamDesk Features

    1.  Helpdesk Ticketing

    eStreamDesk VS Cherwell

     
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