Cherwell Alternatives

Cherwell is described as 'Software is flexible, easy-to-use IT Service Management software. Our fully integrated ITSM solution for internal IT and external customer support provides out-of-the-box, PinkVERIFY ITIL-based processes and is available SaaS or on-premises' and is a it service management software. There are more than 50 alternatives to Cherwell for a variety of platforms, including Web-based, Windows, Android, iPhone and SaaS apps. The best Cherwell alternative is Zendesk. It's not free, so if you're looking for a free alternative, you could try Jira Service Management or iTop by Combodo. Other great apps like Cherwell are monday service, Freshservice, ServiceNow and Deskero.

Cherwell iconCherwell
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Software is flexible, easy-to-use IT Service Management software. Our fully integrated ITSM solution for internal IT and...

More about Cherwell
More about Cherwell
Cherwell alternatives page was last updated Jan 22, 2020
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  1. Helpy.io icon

    Helpy.io

     10 likes
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    Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.

    License model

    • Freemium • Open Source

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)
    Helpy.io screenshot 1

    Helpy.io Features

    1.  Support for Bootstrap
    2.  Multiple languages
    3.  Live Support Chat
    4.  Knowledge base
    5.  Web-Based
    6.  Private Chat
    7.  Helpdesk Ticketing

    Helpy.io VS Cherwell

     
  2. Vivantio icon

    Vivantio

     9 likes
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    The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Self-Hosted
    Vivantio screenshot 1

    Vivantio VS Cherwell

     
  4. Enchant.com icon

    Enchant.com

     17 likes
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    Simple customer support for growing teams. It's like gmail on steroids!

    Enchant is a powerful helpdesk that helps your team deliver awesome support to each and every customer.

    To your customers, it's just email. They will never see a ticket number and will never have to.

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    Enchant.com screenshot 1

    Enchant.com Features

    1.  Customer service

    Enchant.com VS Cherwell

     
  5. Ad
    Screenshot
    Zendesk icon
    Zendesk

    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analyt...

    https://www.zendesk.com
    Learn More
  6. Kaseya VSA icon

    Kaseya VSA

     4 likes
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    Kaseya VSA offers you the most feature-rich, integrated, and efficiently priced RMM solution available.

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Windows
    • Linux
    • Online

    Kaseya VSA Features

    1.  Topology map
    2.  Remote monitoring
    3.  IT Automation
    4.  Patch Management
    5.  Remote Management

    Kaseya VSA VS Cherwell

     
  7. Trengo icon

    Trengo

     3 likes
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    One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.

    License model

    Country of Origin

    • NL flagNetherlands
    • European Union flagEU

    Platforms

    • Mac
    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
    Trengo team inbox

    Trengo Features

    1.  Multiple Account support
    2.  VoiP Calls
    3. WhatsApp icon  Whatsapp integration
    4. X icon  X Integration
    5.  Voice Chat
    6.  Live Support Chat
    7.  Customer service
    8.  Live chat for websites

    Trengo VS Cherwell

     
  8. Engati icon

    Engati

     2 likes
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    Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.

    License model

    • Freemium • Proprietary

    Country of Origin

    • IN flagIndia

    Platforms

    • Android
    • iPhone
    • Zapier
    • Google Calendar
    • Software as a Service (SaaS)
    • Salesforce.com
    • Google Drive - Sheets
    Engati screenshot 1

    Engati Features

    1.  AI-Powered
    2.  Multiple languages
    3.  Bots
    4.  Chat Bot

    Engati VS Cherwell

     
  10. LanDesk Service Management icon

    LanDesk Service Management

     4 likes
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    LANDesk Service Desk helps IT organizations move from a reactive state to one that is more controlled, proactive and service-oriented. In turn, organizations experience fewer service interruptions, accelerated service restoration, and a reduction in costly downtime or other...

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online

    LanDesk Service Management Features

    1.  IT Asset Management

    LanDesk Service Management VS Cherwell

     
  11. Inforobo icon

    Inforobo

     2 likes
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    Inforobo is an automated assistant chatbot platform and artificially intelligent response system which provides all in one solution for sales, customer service, live chat, website assistance, and knowledge-base.

    License model

    Application type

    Country of Origin

    • IN flagIndia

    Platforms

    • Online

    Inforobo Features

    1.  Text to Speech
    2.  Chat Bot
    3.  Bots
    4.  Live chat for websites
    5.  Customer service
    6.  Knowledge base

    Inforobo VS Cherwell

     
  12. TOPdesk ITSM icon

    TOPdesk ITSM

     3 likes
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    TOPdesk can help you improve your services. We offer a state-of-the-art solution that supports your IT Service Management

    58 TOPdesk ITSM alternatives

    License model

    Application types

    Country of Origin

    • NL flagNetherlands
    • European Union flagEU

    Platforms

    • Online
    • Self-Hosted

    TOPdesk ITSM Features

    1.  Extensible by Plugins/Extensions
    2.  Auto Responder
    3.  Task Time Tracking
    4.  Ad-free
    5.  Real time collaboration
    6.  No Coding Required
    7.  Incident Management

    TOPdesk ITSM VS Cherwell

     
  13. MSM ITSM Software icon

    MSM ITSM Software

     3 likes
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    MSM - Marval's Integrated IT Service Management (ITSM), service desk and helpdesk software provides the ultimate combination of ITSM process automation, functionality and flexibility, delivering a comprehensive ITIL® and ISO/IEC 20000 compatible solution...

    License model

    Application types

    Country of Origin

    • GB flagUnited Kingdom

    Platforms

    • Windows

    MSM ITSM Software VS Cherwell

     
  14. AzureDesk icon

    AzureDesk

     1 like
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    Helpdesk software that can be used by companies to provide smooth delivery of customer support with 5$ per agent per month.

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Chrome OS
    • Self-Hosted
    AzureDesk screenshot 1

    AzureDesk Features

    1.  Customer service

    AzureDesk VS Cherwell

     
  15. BlueFolder icon

    BlueFolder

     1 like
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    Regain control with field service management software from BlueFolder. Easily service customer needs, schedule technicians, manage service requests, and quickly invoice.

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online

    BlueFolder Features

    1.  Incident Management

    BlueFolder VS Cherwell

     
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