Helpy.io

    Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,

    • Freemium • Open Source
    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)
    ...

    What is Helpy.io?

    Safeguard your customer support data without compromising on providing a heroic customer support experience. Helpy Pro is the customer support platform engineered for companies that are serious about security, privacy, and compliance. Designed for on-premise and private instance deployments, Helpy Pro lets you avoid vendor lock-in, own your data, and integrate with the tools you already use to keep your data safe.

    Helpy Pro is open core- based on the popular open-source project of the same name. It has been installed over 500,000 times, with both the open-source and pro version in use around the Globe.

    Customer Support Features

    - Stay organized with ticketing that includes custom views, queues, and SLAs
    - Gain operational efficiencies with auto-assignment, real-time notifications, and automations
    - Provide a customizable customer help center and knowledge base that can be open or password protected
    - Collaborate with team groups, tagging @mentions and followers
    - Advanced reporting to help you optimize your content and operations
    - A full API for building deep integrations into your existing application stack
    - Support for 20+ languages

    Security, Privacy, and Compliance

    - GDPR compliance features to manage customer privacy
    - An open-source codebase that you can review and contribute to
    - Host on any public or private cloud, even on-premise in your own datacenter
    - Keep control of and maintain ownership of your data at all times
    - Avoid compliance chain hell with no third party dependencies
    - Rest assured no one is “looking over your shoulder”
    - Set and follow internal data retention policies, including backups
    - SAML single sign-on

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    Said about Helpy.io as an alternative

    Opensource and free solution. Very complete
    Positive comment • almost 5 years ago • as an alternative to   Helpjuice

    Categories

    Business & Commerce • Development • Social & Communications

    Platform details

    Self-Hosted: https://github.com/helpyio/helpy

    Tags

    • Forums
    • tickets-support
    • private-cloud
    • ruby-development
    • on-premise
    • Help Desk
    • support-ticket-system
    • Customer support
    Helpy.io

    Links and Download

     Official Website

    Other

    GitHub

    Social

    Helpy.io

    Summary

    Our users have written 0 comments and reviews about Helpy.io, and it has gotten 10 likes

    • Open Source and Freemium product.
    • Subscription that costs between $0 and $99.
    • 150 alternatives listed

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    Helpy.io was added to AlternativeTo by JohannesVanderknyff on Feb 10, 2016 and this page was last updated Oct 28, 2020.

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