Helpy.io
Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,
- Freemium • Open Source
- Mac
- Windows
- Linux
- Online
- iPhone
- iPad
- Self-Hosted
- Software as a Service (SaaS)
...
Safeguard your customer support data without compromising on providing a heroic customer support experience. Helpy Pro is the customer support platform engineered for companies that are serious about security, privacy, and compliance. Designed for on-premise and private instance deployments, Helpy Pro lets you avoid vendor lock-in, own your data, and integrate with the tools you already use to keep your data safe.
Helpy Pro is open core- based on the popular open-source project of the same name. It has been installed over 500,000 times, with both the open-source and pro version in use around the Globe.
Customer Support Features
- Stay organized with ticketing that includes custom views, queues, and SLAs
- Gain operational efficiencies with auto-assignment, real-time notifications, and automations
- Provide a customizable customer help center and knowledge base that can be open or password protected
- Collaborate with team groups, tagging @mentions and followers
- Advanced reporting to help you optimize your content and operations
- A full API for building deep integrations into your existing application stack
- Support for 20+ languages
Security, Privacy, and Compliance
- GDPR compliance features to manage customer privacy
- An open-source codebase that you can review and contribute to
- Host on any public or private cloud, even on-premise in your own datacenter
- Keep control of and maintain ownership of your data at all times
- Avoid compliance chain hell with no third party dependencies
- Rest assured no one is “looking over your shoulder”
- Set and follow internal data retention policies, including backups
- SAML single sign-on
Helpy Pro is open core- based on the popular open-source project of the same name. It has been installed over 500,000 times, with both the open-source and pro version in use around the Globe.
Customer Support Features
- Stay organized with ticketing that includes custom views, queues, and SLAs
- Gain operational efficiencies with auto-assignment, real-time notifications, and automations
- Provide a customizable customer help center and knowledge base that can be open or password protected
- Collaborate with team groups, tagging @mentions and followers
- Advanced reporting to help you optimize your content and operations
- A full API for building deep integrations into your existing application stack
- Support for 20+ languages
Security, Privacy, and Compliance
- GDPR compliance features to manage customer privacy
- An open-source codebase that you can review and contribute to
- Host on any public or private cloud, even on-premise in your own datacenter
- Keep control of and maintain ownership of your data at all times
- Avoid compliance chain hell with no third party dependencies
- Rest assured no one is “looking over your shoulder”
- Set and follow internal data retention policies, including backups
- SAML single sign-on
Show full description ▾
Helpy.io
Summary and Relevance
Our users have written 0 comments and reviews about Helpy.io, and it has gotten 9 likes
- Open Source and Freemium product.
- Subscription that costs between $0 and $99.
- 143 alternatives listed
Popular alternatives
View allHelpy.io was added to AlternativeTo by JohannesVanderknyff on Feb 10, 2016 and this page was last updated Oct 28, 2020.
Features Vote on or suggest new features
Comments and Reviews Post a comment / reviewSort: relevance • date
No comments or reviews, maybe you want to be first?Categories
Business & Commerce • Development • Social & CommunicationsPlatform details
Self-Hosted: https://github.com/helpyio/helpy
Tags
- Forums
- tickets-support
- private-cloud
- ruby-development
- on-premise
- Help Desk
- support-ticket-system
- Customer support
- Live Chat