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MSM ITSM Software Alternatives

MSM ITSM Software is described as 'MSM - Marval's Integrated IT Service Management (ITSM), service desk and helpdesk software provides the ultimate combination of ITSM process automation, functionality and flexibility, delivering a comprehensive ITIL® and ISO/IEC 20000 compatible solution out-of-the-box' and is a Help Desk app in the business & commerce category. There are more than 50 alternatives to MSM ITSM Software for a variety of platforms, including Online / Web-based, iPhone, SaaS, Android and Windows. The best alternative is Zendesk. It's not free, so if you're looking for a free alternative, you could try Engati or Helpy.io. Other great apps like MSM ITSM Software are InvGate Service Desk, Freshservice, Trengo and ServiceNow.

MSM ITSM Software alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Remote Desktop Tools. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of MSM ITSM Software.
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  • Windows

MSM - Marval's Integrated IT Service Management (ITSM), service desk and helpdesk software provides the ultimate...

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  1. Zendesk icon

    Zendesk

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

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    Screenshot
  2. InvGate Service Desk icon

    InvGate Service Desk

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)

    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

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    Screenshot


  3. Freshservice icon

    Freshservice

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad

    Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space.

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  4. One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.

    ⚫︎ Multiple Account supportTrengo support multiple accounts without the need to logout and login
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    Trengo team inbox
  5. Engati icon

    Engati

    • FreemiumProprietary
    • Android
    • iPhone
    • Zapier
    • Google Calendar
    • Software as a Service (SaaS)
    • Salesforce.com
    • Google Drive - Sheets

    Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.

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    Screenshot


  6. ServiceNow icon

    ServiceNow

    • Online
    • Software as a Service (SaaS)

    ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes.

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    Screenshot
  7. Helpy.io icon

    Helpy.io

    • FreemiumOpen Source
    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)

    Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.

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    Screenshot
  8. iTop icon

    iTop

    • FreeOpen Source
    • Self-Hosted

    iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment.

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    Screenshot
  9. OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.

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  10. Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.

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Showing 10 of 55 alternatives