MSM ITSM Software Alternatives

Alternatives list

1. 

   

   Samanage

    Like

   Samanage is a true cloud, multi-tenant IT service desk and asset management solution. The software unifies the service desk and asset management offering so that clients can tie users, tickets and assets together seamlessly.

   Cost / License

   • Paid
   • Proprietary

   Application typeApplication types

   • Help Desk
   • IT Service Management

   Origin

   • United States

   Platforms

   • Online

   • United States

   

   More about Samanage  

   

   Good alternative?Is Samanage a good alternative to MSM ITSM Software?

    
2. 

   

   Requestbox

    1 like

   Requestbox is a workflow/request management platform. Requestbox allows users to create web based solutions without any programming knowledge. A complete solution can be designed and built within Requestbox.

   Cost / License

   • Freemium
   • Proprietary

   Origin

   • United Kingdom

   Platforms

   • Online

   • United Kingdom

   

   

   

   +5

   

   More about Requestbox  

   

   Good alternative?Is Requestbox a good alternative to MSM ITSM Software?

    
4. 

   

   Awesome Support

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   Awesome Support is the most versatile and feature-rich help-desk plugin for WordPress. Get started for free and add premium features as your business grows.

   Cost / License

   • Freemium
   • Open Source (GPL-2.0)

   Application type

   • Help Desk

   Platforms

   • Online
   • Self-Hosted

   

   

   

   +9

   

   More about Awesome Support  

   

   Good alternative?Is Awesome Support a good alternative to MSM ITSM Software?

    
5. Ad

   

   

   Freshservice

   AI-powered IT service management platform offering codeless automation, self-service capabilities, built-in workflows, integrations with major apps, ticket management, performance data insights, and tools for workflow automation ...

   https://www.freshworks.com

   Learn More
6. 

   

   SetyEvn

    Like

   Your self-hosted alternative to Zapier, ServiceNow, and custom AI plugins—built natively inside WordPress with zero external SaaS dependencies.

   Cost / License

   • Paid
   • Proprietary

   Origin

   • Spain
   • EU

   Platforms

   • Wordpress
   • Self-Hosted

   • Spain
   • EU

   

   

   

   +3

   

   More about SetyEvn  

   

   Good alternative?Is SetyEvn a good alternative to MSM ITSM Software?

    
7. 

   

   Bornevia

    Like

   Bornevia is a simple team helpdesk software that brings all your customer service email, twitter, facebook, and live chat conversations in one place.

   Cost / License

   • Paid
   • Proprietary

   Application typeApplication types

   • Help Desk
   • Customer Feedback Manager

   Origin

   • Indonesia

   Platforms

   • Online
   • Android

   • Indonesia

   

   

   

   +3

   

   More about Bornevia  

   

   Good alternative?Is Bornevia a good alternative to MSM ITSM Software?

    
9. 

   

   versaSRS Service Management

    1 like

   Ensure organisation continuity, produce required outcomes, and be positioned to support current and new processes efficiently and effectively.

   Cost / License

   • Paid
   • Proprietary

   Application typeApplication types

   • Help Desk
   • CRM

   Platforms

   • Windows

   

   More about versaSRS Service Management  

   

   Good alternative?Is this a good alternative to MSM ITSM Software?

    
10. 

    

    Wolken- Service Desk for Customer Support

     Like

    Wolken Service Desk for Customer Support is an AI and Cloud-native SaaS that enables enterprises to provide superior internal/external customer service and reduce the cost of support through Automation, Machine Learning, and Integrations.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux

    

    Good alternative?Is this a good alternative to MSM ITSM Software?

     
11. 

    

    SupportPal

     1 like

    SupportPal is a powerful self-hosted help desk solution that is simple and intuitive to use. It supports a multi-channel inbox, including email, Twitter and Facebook. It comes with a host of automation and ticket management tools, like SLA plans, macros, filters, follow ups and...

    Cost / License

    • Paid
    • Proprietary

    Application type

    • Help Desk

    Origin

    • United Kingdom

    Platforms

    • Online
    • Self-Hosted

    • United Kingdom

    

    

    

    More about SupportPal  

    

    Good alternative?Is SupportPal a good alternative to MSM ITSM Software?

     
12. 

    

    HelpSpace

     Like

    Are you tired of managing your customer requests in your email inbox? HelpSpace will simplify your customer support by piping all emails into a beautiful dashboard. Filters and predefined rules will help you to save hours of your valuable time.

    Cost / License

    • Paid
    • Proprietary

    Application type

    • Help Desk

    Origin

    • Germany
    • EU

    Platforms

    • Software as a Service (SaaS)

    • Germany
    • EU

    

    

    

    More about HelpSpace  

    

    Good alternative?Is HelpSpace a good alternative to MSM ITSM Software?

     
13. 

    

    EasyVista

     1 like

    EasyVista - comprehensive, modular and integrated

    • IT Service Management
    • IT Asset Management
    • IT Financial Management
    • IT Project Management.

    45 EasyVista alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    • IT Service Management

    Origin

    • France
    • EU

    Platforms

    • Online

    

    Good alternative?Is EasyVista a good alternative to MSM ITSM Software?

     
14. 

    

    Track-It! Help Desk Software

     Like

    For over 30 years Track-It! help desk software has been the leading choice for small to medium-sized businesses searching for help desk and asset management systems. In fact, over 50,000 customer sites worldwide have installed a Track-It! help desk.

    Cost / License

    • Paid
    • Proprietary

    Application type

    • Help Desk

    Platforms

    • Windows
    • Android
    • iPhone
    • iPad

    

    

    

    +8

    

    More about Track-It! Help Desk Software  

    

    Good alternative?Is this a good alternative to MSM ITSM Software?