MSM ITSM Software Alternatives

MSM ITSM Software is described as 'MSM - Marval's Integrated IT Service Management (ITSM), service desk and helpdesk software provides the ultimate combination of ITSM process automation, functionality and flexibility, delivering a comprehensive ITIL® and ISO/IEC 20000 compatible solution' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to MSM ITSM Software for a variety of platforms, including Web-based, Windows, iPhone, Android and SaaS apps. The best MSM ITSM Software alternative is Zendesk. It's not free, so if you're looking for a free alternative, you could try Jira Service Management or iTop by Combodo. Other great apps like MSM ITSM Software are monday service, Freshservice, ServiceNow and Deskero.

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Alternatives list

  1. Samanage icon
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    Samanage is a true cloud, multi-tenant IT service desk and asset management solution. The software unifies the service desk and asset management offering so that clients can tie users, tickets and assets together seamlessly.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
     
  2. Copy a direct link to this comment to your clipboard

    Awesome Support is the most versatile and feature-rich help-desk plugin for WordPress. Get started for free and add premium features as your business grows.

    Cost / License

    • Freemium (Pay once or Subscription)
    • Open Source

    Application type

    Platforms

    • Online
    • Self-Hosted
     
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    Wolken Service Desk for Customer Support is an AI and Cloud-native SaaS that enables enterprises to provide superior internal/external customer service and reduce the cost of support through Automation, Machine Learning, and Integrations.

    Cost / License

    • Pay once
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
     
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    For over 30 years Track-It! help desk software has been the leading choice for small to medium-sized businesses searching for help desk and asset management systems. In fact, over 50,000 customer sites worldwide have installed a Track-It! help desk.

    Cost / License

    • Pay once
    • Proprietary

    Application type

    Platforms

    • Windows
    • Android
    • iPhone
    • iPad
     
  5. SupportPal icon
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    SupportPal is a powerful self-hosted help desk solution that is simple and intuitive to use. It supports a multi-channel inbox, including email, Twitter and Facebook. It comes with a host of automation and ticket management tools, like SLA plans, macros, filters, follow ups and...

    140 SupportPal alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Self-Hosted
     
  6. HelpSpace icon
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    Are you tired of managing your customer requests in your email inbox? HelpSpace will simplify your customer support by piping all emails into a beautiful dashboard. Filters and predefined rules will help you to save hours of your valuable time.

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Software as a Service (SaaS)
     
  7. EasyVista icon
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    EasyVista - comprehensive, modular and integrated

    • IT Service Management
    • IT Asset Management
    • IT Financial Management
    • IT Project Management.
    45 EasyVista alternatives

    Cost / License

    • Pay once or Subscription
    • Proprietary

    Platforms

    • Online
     
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