Fast Helpdesk

Fast Helpdesk is a no-frills ticketing system for businesses that are getting overwhelmed by support email. It converts incoming messages from any IMAP mailbox into trackable tickets — no forwarding rules, no Zapier glue, no expensive per-agent plans. Pricing starts at $4/month — the base plan already includes two agents — and includes ticket assignment, internal notes, SLA tracking, multi-agent roles, and a public portal where customers can check their own ticket status without creating an account.

It scales from a small support team to organizations with hundreds of internal requesters. The Member role gives employees, association members, franchisees or school staff a simple self-service portal to submit requests and follow their own tickets — without turning everyone into a licensed agent or exposing the inner workings of your helpdesk. Member accounts can be created individually or in bulk via CSV.

For automation, the v1 REST API turns tickets into a programmable surface (scoped tokens, curl-ready endpoints) so monitoring alerts become tracked tickets, ITSM tools stay in sync, and reporting is built from data instead of screenshots. A remote MCP connector (Model Context Protocol) lets AI assistants such as Claude securely read, create, assign and update tickets on your behalf — nothing to install.

Custom fields let you capture exactly the data each ticket needs — text, whole number, decimal or dropdown — placed wherever you want among the built-in form fields and optionally required. Their values are set and read through both the REST API and MCP, so details like order number, priority, product or department stay attached to every ticket.

The interface is available in five languages out of the box: English, Portuguese (Brazilian), Spanish (LATAM), Indonesian, and Arabic with full right-to-left layout — a rare combination among lightweight helpdesks.

14-day free trial, no credit card required. REST API documented at /api/v1/docs; MCP server at /mcp.