Fast Helpdesk icon
Fast Helpdesk icon

Fast Helpdesk

Affordable email-to-ticket helpdesk with a self-service portal for employees/members, a REST API and an AI (MCP) connector — in 5 languages including Arabic (RTL).

Helpdesk dashboard: manage your helpdesk settings, ticket states, categories and team — agents and admins — from one screen.

Cost / License

  • Subscription
  • Proprietary

Platforms

  • Online
  • Software as a Service (SaaS)
Ticket detail view: the whole email conversation in one thread, with the reply box, internal notes, and the ticket's status and assignee.
Full Arabic interface with right-to-left layout — one of five built-in languages, a rare feature among lightweight helpdesks.
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Features

  1.  No Coding Required
  2.  Ad-free
  3.  REST API
  4.  Multiple languages
  5.  RTL support
  6.  Model Context Protocol (MCP) Support
  7.  Member Portal
  8.  IMAP Support

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Fast Helpdesk information

  • Developed by

    CZ flagJaroslav Jana

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    Subscription ranging between $4 and $39 per month.

  • Alternatives

    0 alternatives listed

  • Supported Languages

    • English
    • Portuguese
    • Spanish
    • Indonesian
    • Arabic
Fast Helpdesk was added to AlternativeTo by fast-helpdesk on and this page was last updated .
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What is Fast Helpdesk?

Fast Helpdesk is a no-frills ticketing system for businesses that are getting overwhelmed by support email. It converts incoming messages from any IMAP mailbox into trackable tickets — no forwarding rules, no Zapier glue, no expensive per-agent plans. Pricing starts at $4/month — the base plan already includes two agents — and includes ticket assignment, internal notes, SLA tracking, multi-agent roles, and a public portal where customers can check their own ticket status without creating an account.

It scales from a small support team to organizations with hundreds of internal requesters. The Member role gives employees, association members, franchisees or school staff a simple self-service portal to submit requests and follow their own tickets — without turning everyone into a licensed agent or exposing the inner workings of your helpdesk. Member accounts can be created individually or in bulk via CSV.

For automation, the v1 REST API turns tickets into a programmable surface (scoped tokens, curl-ready endpoints) so monitoring alerts become tracked tickets, ITSM tools stay in sync, and reporting is built from data instead of screenshots. A remote MCP connector (Model Context Protocol) lets AI assistants such as Claude securely read, create, assign and update tickets on your behalf — nothing to install.

The interface is available in five languages out of the box: English, Portuguese (Brazilian), Spanish (LATAM), Indonesian, and Arabic with full right-to-left layout — a rare combination among lightweight helpdesks.

14-day free trial, no credit card required. REST API documented at /api/v1/docs; MCP server at /mcp.

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