Aisera is the first of its kind to provide a proactive, personalized, and predictive AI Customer Service solution that is purpose-built to automate repetitive requests, tasks, and workflows. Customer requests range from responding to information requests to providing answers to simple tasks to autonomously resolving complex workflow tasks across multiple applications and systems. Automated responses provide customers with immediate self-service resolutions with zero lag time. With self-service, the right answers are quickly delivered to users thereby improving CSAT and NPS.... More Info »
Aisera's next-generation AI Customer Service integrates with existing environments to deliver an end-to-end AI Customer Service Experience for employees and their customers. Aisera’s AI Customer Service solution provides omnichannel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests that provide immediate value on Day One.
Features:
- 100+ integrations to ticketing, knowledge, and IAM systems
- Omnichannel support (web portal, chat, email, voice, and mobile app)
- Conversational AI with 50M+ entities for Customer Service
- 200+ Pre-trained workflows for Task Automation
- Intelligent Customer Service Conversational Platform
- Intercept or API-based Request-as-a-Service
Benefits:
- Improve MTTR up to 80%
- Increase CSAT/NPS up to 80%
- 45-60% of requests are self-service resolutions
- Cut up to 90% of service desk costs
Links to official AI Customer Service sites
Official Website Facebook
Pricing Information
One time purchase (perpetual license)
Features
AI powered Automation Customer service
Add a feature
Category
Business & Commerce
Tags
automated-customer-service customer-experience customer-self-service customer-service-app customer-service-chat customer-service-software customer-support customer-support-automation customer-support-software customer-support-tools self-service virtual-assistant
AI Customer Service was added by Aisera in
May 2020 and the latest update was made in
May 2020. The list of alternatives was updated May 2020.
It's possible to update the information on AI Customer Service or report it as discontinued, duplicated or spam.
