Resolve and complete customer requests autonomously, enable self-service resolutions, automate complex workflows with Intelligent Process Automation, and drastically reduce costs.
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AI Customer Service was added to AlternativeTo by Kim del Fierro on May 15, 2020 and this page was last updated Jan 25, 2021.
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What is AI Customer Service?
Aisera is the first of its kind to provide a proactive, personalized, and predictive AI Customer Service solution that is purpose-built to automate repetitive requests, tasks, and workflows. Customer requests range from responding to information requests to providing answers to simple tasks to autonomously resolving complex workflow tasks across multiple applications and systems. Automated responses provide customers with immediate self-service resolutions with zero lag time. With self-service, the right answers are quickly delivered to users thereby improving CSAT and NPS.
Aisera's next-generation AI Customer Service integrates with existing environments to deliver an end-to-end AI Customer Service Experience for employees and their customers. Aisera’s AI Customer Service solution provides omnichannel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests that provide immediate value on Day One.
Features:
200+ integrations to ticketing, knowledge, and IAM systems
Omnichannel support (web portal, chat, email, voice, and mobile app)
Conversational AI with 1B+ intents for Customer Service
1000+ Pre-trained workflows for Task Automation
Intelligent Customer Service Conversational Platform
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