DeskXpand AlternativesHelp Desk Platforms and other similar apps like DeskXpand

DeskXpand is described as 'Is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to DeskXpand for a variety of platforms, including Web-based, iPhone, Android, iPad and SaaS apps. The best DeskXpand alternative is FreeScout, which is both free and Open Source. Other great apps like DeskXpand are Freshdesk, osTicket, Libredesk and Zendesk.

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DeskXpand alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems.  Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of DeskXpand.
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DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer...

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DeskXpand alternatives page was last updated Feb 27, 2025
  1. FreeScout icon
     36 likes

    Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.

    80 FreeScout alternatives
    FreeScout screenshot 1

    License model

    • FreemiumOpen Source

    Platforms

    • Mac
    • Windows
    • Linux
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron

    Properties

    1.  Lightweight

    Features

    1.  Helpdesk Ticketing
    2.  Multiple mailboxes
    3.  SMTP Support
    4.  IMAP Support
    5.  Email workflows
    6.  Workflow Automation
    7.  Auto Responder
    8.  Support for Multiple Users
    9.  SPF support
    10.  Ad-free
    11.  Based on Laravel
    12.  No Tracking
    FreeScout iconDeskXpand Icon

    FreeScout VS DeskXpand

    Is FreeScout a good alternative to DeskXpand?
     
    • FreeScout is the most popular Windows, Mac, Linux & Self-Hosted alternative to DeskXpand.

    • FreeScout is the most popular Open Source & free alternative to DeskXpand.

    • FreeScout is Freemium and Open SourceDeskXpand is Freemium and Proprietary
    • FreeScout is LightweightDeskXpand is not according to our users
  2. Freshdesk icon
     123 likes

    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    45 Freshdesk alternatives
    Freshdesk screenshot 1

    License model

    • FreemiumProprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace

    Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates
    Freshdesk iconDeskXpand Icon

    Freshdesk VS DeskXpand

    Is Freshdesk a good alternative to DeskXpand?
     
    • Freshdesk is the most popular Web-based, Android, iPhone, iPad & Android Tablet alternative to DeskXpand.

    • Freshdesk is Freemium and ProprietaryDeskXpand is also Freemium and Proprietary
  3. osTicket icon
     70 likes

    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    106 osTicket alternatives
    Client Interface - Welcome Screen

    License model

    • FreeOpen Source

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron

    osTicket Features

    1.  Ad-free
    2.  Helpdesk Ticketing
    3.  Dockerized
    osTicket iconDeskXpand Icon

    osTicket VS DeskXpand

    Is osTicket a good alternative to DeskXpand?
     
  4. Libredesk icon
     2 likes

    Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.

    26 Libredesk alternatives
    Libredesk screenshot 1

    License model

    • FreeOpen Source

    Platforms

    • Self-Hosted
    • Docker

    Properties

    1.  Privacy focused

    Features

    1.  No Tracking
    2.  Ad-free
    3.  AI-Powered
    4.  Canned responses
    5.  Helpdesk Ticketing
    6.  Task assignments
    Libredesk iconDeskXpand Icon

    Libredesk VS DeskXpand

    Is Libredesk a good alternative to DeskXpand?
     
  5. Zendesk icon
     66 likes

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

    249 Zendesk alternatives
    Zendesk screenshot 1
    Zendesk screenshot 2
    +1
    Zendesk screenshot 3

    License model

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand
    Zendesk iconDeskXpand Icon

    Zendesk VS DeskXpand

    Is Zendesk a good alternative to DeskXpand?
     
    • Zendesk is the most popular commercial alternative to DeskXpand.

    • Zendesk is Paid and ProprietaryDeskXpand is Freemium and Proprietary
  6. UserVoice icon
     79 likes

    Powerful user feedback software that helps you listen and learn from your customers, prioritize features that matter, and innovate efficiently.

    195 UserVoice alternatives
    UserVoice screenshot 1

    License model

    Platforms

    • Online
    • Software as a Service (SaaS)

    UserVoice Features

    1.  Suggestion voting
    2. WordPress icon  WordPress Integration
    3.  Multiple languages
    4.  Idea management
    5.  In-App Voting
    UserVoice iconDeskXpand Icon

    UserVoice VS DeskXpand

    Is UserVoice a good alternative to DeskXpand?
     
    • UserVoice is the most popular SaaS alternative to DeskXpand.

    • UserVoice is Paid and ProprietaryDeskXpand is Freemium and Proprietary
  7. Chatwoot icon
     24 likes

    Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.

    214 Chatwoot alternatives
    Chatwoot screenshot 1

    License model

    • FreemiumOpen Source

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
    • Cloudron
    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet

    Chatwoot Features

    1.  Live Support Chat
    2.  Chat widget
    3. Facebook Messenger icon  Facebook Messenger integration
    4. WhatsApp icon  Whatsapp integration
    5. Telegram icon  Telegram integration
    6.  Agent dashboard
    7.  Customer service
    Chatwoot iconDeskXpand Icon

    Chatwoot VS DeskXpand

    Is Chatwoot a good alternative to DeskXpand?
     
  8. GLPI icon
     25 likes

    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    53 GLPI alternatives
    GLPI screenshot 1

    License model

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)

    GLPI Features

    1.  Website Monitoring
    2.  Incident Management
    3.  Helpdesk Ticketing
    4.  Reporting
    5.  REST API
    6.  Knowledge base
    GLPI iconDeskXpand Icon

    GLPI VS DeskXpand

    Is GLPI a good alternative to DeskXpand?
     
  9. UseResponse icon
     132 likes

    UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    203 UseResponse alternatives
    Help Center of UseResponse

    License model

    Platforms

    • Online
    • Self-Hosted

    UseResponse Features

    1.  Helpdesk Ticketing
    2.  Kanban Board
    3.  Product Roadmap Management
    4.  Chatbot Builder
    5.  Idea management
    6.  Task assignments
    7.  Kanban Chart
    8.  Knowledge base
    UseResponse iconDeskXpand Icon

    UseResponse VS DeskXpand

    Is UseResponse a good alternative to DeskXpand?
     
  10. Front icon
     25 likes

    Front is an email management software that facilitates team collaboration by integrating with existing tools. It assigns messages to team members, allows internal comments, sets reminders for responses, offers templates for common questions, and has a collision detection feature...

    108 Front alternatives
    Front screenshot 1

    License model

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)

    Properties

    1.  Lightweight

    Features

    1.  Unified inbox
    2.  Real time collaboration
    3.  Support for @mentions
    4.  Shared inbox
    5.  Comment section
    6.  Email tracking
    7.  Built-in translation
    8. JIRA icon  Jira integration
    9.  Customer service
    10.  Built-in AI Assistant
    Front iconDeskXpand Icon

    Front VS DeskXpand

    Is Front a good alternative to DeskXpand?
     
  11. HelpCrunch icon
     170 likes

    Live chat software for small businesses and startups.

    All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.

    73 HelpCrunch alternatives
    Chat Widget

    License model

    Platforms

    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)

    HelpCrunch Features

    1.  Email automation
    2.  Marketing Automation
    3.  Integrated Chat
    4.  Automatic messages
    5. Slack icon  Slack integration
    6.  Live Support Chat
    7.  Helpdesk Ticketing
    8.  Pricing per agent
    HelpCrunch iconDeskXpand Icon

    HelpCrunch VS DeskXpand

    Is HelpCrunch a good alternative to DeskXpand?
     
  12. ProProfs Knowledge Base icon
     30 likes

    ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...

    44 ProProfs Knowledge Base alternatives
    ProProfs Knowledge Base screenshot 1

    License model

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)

    Top ProProfs Knowledge Base Features

    1.  Knowledge base
    2.  Knowledge Management
    3.  Knowledge Base structuring
    4.  Employee Self service
    5.  FAQ Automation
    6.  Wiki documentation
    7.  Document templates
    8.  Self-Service Integration
    9.  Document Sharing
    10.  Wiki
    11.  Help Center
    12.  Self-Serve Capability
    ProProfs Knowledge Base iconDeskXpand Icon

    ProProfs Knowledge Base VS DeskXpand

    Is this a good alternative to DeskXpand?
     
12 of 209 DeskXpand alternatives