SmartSupport is a cutting-edge knowledge base and community forum management platform. SmartSupport features help desk and web-self service capabilities including chat & call center, support ticketing system and more.
Equipped with a wide range of tools and features, SmartSupport helps agents and customers find the best possible answers in the shortest time. The platform offers: Troubleshooting Guides, Custom Templates, Forms, Alerts, patented Article Optimizer, robust Search Engine, Work Flows, and more. More Info »
The external knowledge base and forum interface features tags, support trees, natural language search and other tools for deflecting support inquiries. The platforms empower agents by providing quicker and more accurate answers and facilitating support content management. Use SmartSupport to train new employees, assist in-field agents, collaborate on content creation and support queries, and more.