OvationCXM AlternativesHelp Desk Platforms and other similar apps like OvationCXM

OvationCXM is described as 'The leading AI-infused customer experience management (CXM) provider, helps companies identify and resolve real-time friction points in customer journeys across digital, back-office, and partner touch points' and is a Help Desk platform in the business & commerce category. There are more than 25 alternatives to OvationCXM, not only websites but also apps for a variety of platforms, including Android, iPhone, SaaS and Windows apps. The best OvationCXM alternative is Zendesk. It's not free, so if you're looking for a free alternative, you could try Freshdesk or DeskXpand. Other great sites and apps similar to OvationCXM are Front, LiveAgent, LiveChat and ServiceNow.

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OvationCXM alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems.  Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of OvationCXM.
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OvationCXM, the leading AI-infused customer experience management (CXM) provider, helps companies identify and resolve real-time friction points in customer journeys across digital, back-office, and partner touch points.

More about OvationCXM
OvationCXM alternatives page was last updated Dec 14, 2023
  1. Zendesk icon
     66 likes

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

    244 Zendesk alternatives
    Zendesk screenshot 1
    Zendesk screenshot 2
    +1
    Zendesk screenshot 3

    License model

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand
    Zendesk iconOvationCXM Icon

    Zendesk VS OvationCXM

    Is Zendesk a good alternative to OvationCXM?
     
    • Zendesk is the most popular Web-based, Android, iPhone & iPad alternative to OvationCXM.

    • Zendesk is the most popular commercial alternative to OvationCXM.

    • Zendesk is Paid and ProprietaryOvationCXM is also Paid and Proprietary
  2. Freshdesk icon
     121 likes

    Freshdesk is a help desk software that streamlines customer service with features like advanced ticketing, self-service options, automation, collaboration tools, and analytics. It allows support teams to deliver personalized and timely service.

    38 Freshdesk alternatives
    Freshdesk screenshot 1

    License model

    • FreemiumProprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace

    Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates
    Freshdesk iconOvationCXM Icon

    Freshdesk VS OvationCXM

    Is Freshdesk a good alternative to OvationCXM?
     
    • Freshdesk is the most popular Windows, Mac & Linux alternative to OvationCXM.

    • Freshdesk is the most popular free alternative to OvationCXM.

    • Freshdesk is Freemium and ProprietaryOvationCXM is Paid and Proprietary
  3. Front icon
     25 likes

    Front is an email management software that facilitates team collaboration by integrating with existing tools. It assigns messages to team members, allows internal comments, sets reminders for responses, offers templates for common questions, and has a collision detection feature...

    105 Front alternatives
    Front screenshot 1

    License model

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)

    Properties

    1.  Lightweight

    Features

    1.  Unified inbox
    2.  Real time collaboration
    3.  Support for @mentions
    4.  Shared inbox
    5.  Comment section
    6.  Email tracking
    7.  Built-in translation
    8.  Jira integration
    9.  Customer service
    10.  Built-in AI Assistant
    Front iconOvationCXM Icon

    Front VS OvationCXM

    Is Front a good alternative to OvationCXM?
     
    • Front is the most popular SaaS alternative to OvationCXM.

    • Front is Paid and ProprietaryOvationCXM is also Paid and Proprietary
    • Front is LightweightOvationCXM is not according to our users
  4. LiveAgent icon
     56 likes

    LiveAgent Helpdesk is a customer support platform that allows communication through various channels including voice calls, emails, live chat, and social media. It provides a simple interface for responding to all these channels from one place.

    209 LiveAgent alternatives
    LiveAgent screenshot 1

    License model

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • PHP

    LiveAgent Features

    1.  VoiP Calls
    2.  Gamification
    3.  Beat maker
    4.  Knowledge base
    5.  Call recording
    6.  Customer service
    7.  Helpdesk Ticketing
    8.  Live Support Chat
    9.  Integrated Chat
    LiveAgent iconOvationCXM Icon

    LiveAgent VS OvationCXM

    Is LiveAgent a good alternative to OvationCXM?
     
  5. LiveChat icon
     20 likes

    LiveChat is powerful, but easy-in-use live chat and help desk software solution offered in a SaaS model. It helps ecommerce owners to contact website owners and convert them into buyers and keep track of the customer service communication via email.

    214 LiveChat alternatives
    Agent app

    License model

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • iPad

    Properties

    1.  Lightweight

    Features

    1.  Custom widgets
    2.  Canned responses
    3.  Email automation
    4.  Chat Bot
    5.  Marketing Automation
    6.  Auto Responder
    7.  Customer Segmentation
    8.  Real time collaboration
    9.  Multiple Account support
    10.  Ad-free
    11.  End-to-End Encryption
    12.  Two-factor Authentication
    13.  Website Monitoring
    14.  Dark Mode
    15.  No Coding Required
    16.  Knowledge base
    17.  Web-Based
    18.  Integration with CRMs
    19.  Live Support Chat
    LiveChat iconOvationCXM Icon

    LiveChat VS OvationCXM

    Is LiveChat a good alternative to OvationCXM?
     
  6. ServiceNow icon
     5 likes

    ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes.

    85 ServiceNow alternatives
    ServiceNow screenshot 1

    License model

    Platforms

    • Online
    • Software as a Service (SaaS)

    ServiceNow Features

    1.  Email Scheduling
    2.  Support for scripting
    3.  No Coding Required
    4.  Dark Mode
    5.  API Integrations
    6.  IT Asset Management
    7.  Platform as a service
    8.  Configuration Management
    9.  API Integration
    10.  Helpdesk Ticketing
    ServiceNow iconOvationCXM Icon

    ServiceNow VS OvationCXM

    Is ServiceNow a good alternative to OvationCXM?
     
  7. ProProfs Help Desk icon
     82 likes

    ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

    171 ProProfs Help Desk alternatives
    ProProfs Help Desk screenshot 1

    License model

    Application type

    Platforms

    • Online

    ProProfs Help Desk Features

    1.  Shared inbox
    2.  Helpdesk Ticketing
    3.  Canned responses
    4.  In-built Bug tracking
    5.  Custom data fields
    6.  Reporting
    7.  Instant Replay
    8.  Knowledge Management
    9.  Knowledge Base structuring
    ProProfs Help Desk iconOvationCXM Icon

    ProProfs Help Desk VS OvationCXM

    Is ProProfs Help Desk a good alternative to OvationCXM?
     
  8. DeskXpand icon
     1 like

    DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.

    208 DeskXpand alternatives
    Helpdesk Management Software

    License model

    • FreemiumProprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)

    Properties

    1.  Lightweight

    Features

    1.  Desktop Sharing
    2.  No Coding Required
    3.  Real time collaboration
    4.  Auto Responder
    5.  Extensible by Plugins/Extensions
    6.  Ad-free
    7.  Helpdesk Ticketing
    DeskXpand iconOvationCXM Icon

    DeskXpand VS OvationCXM

    Is DeskXpand a good alternative to OvationCXM?
     
  9. Kayako icon
     18 likes

    Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.

    152 Kayako alternatives
    Kayako screenshot 1

    License model

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Blackberry
    • Android Tablet
    • Windows Phone
    • iPad

    Kayako Features

    1.  Knowledge base
    2.  Live Support Chat
    3.  Customer service
    4.  Helpdesk Ticketing
    Kayako iconOvationCXM Icon

    Kayako VS OvationCXM

    Is Kayako a good alternative to OvationCXM?
     
  10. Engati icon
     2 likes

    Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.

    201 Engati alternatives
    Engati screenshot 1

    License model

    • FreemiumProprietary

    Platforms

    • Android
    • iPhone
    • Zapier
    • Google Calendar
    • Software as a Service (SaaS)
    • Salesforce.com
    • Google Drive - Sheets

    Engati Features

    1.  AI-Powered
    2.  Multiple languages
    3.  Bots
    4.  Chat Bot
    Engati iconOvationCXM Icon

    Engati VS OvationCXM

    Is Engati a good alternative to OvationCXM?
     
  11. Groove icon
     4 likes

    Help Desk Software for Small Businesses.

    86 Groove alternatives
    ,

    License model

    Application type

    Platforms

    • Online

    Groove Features

    1.  Shared inbox
    2.  Knowledge base
    3.  Customer service
    4.  Slack integration
    Groove iconOvationCXM Icon

    Groove VS OvationCXM

    Is Groove a good alternative to OvationCXM?
     
  12. Click2Magic icon
     Like this app

    Click2Magic is a Customer Live chat support Application. Click2Magic is made for Tech-Support Staff, Sales Executives, and Managers to Talk to your customers and ensure seamless support with quick and commendable new features.

    187 Click2Magic alternatives
    Click2Magic screenshot 1

    License model

    • FreemiumProprietary

    Platforms

    • Online
    • Software as a Service (SaaS)

    Click2Magic Features

    1.  Chat Bot
    2.  Live Support Chat
    Click2Magic iconOvationCXM Icon

    Click2Magic VS OvationCXM

    Is Click2Magic a good alternative to OvationCXM?
     
12 of 26 OvationCXM alternatives