Boomtown Alternatives

Boomtown is described as 'the world’s first knowledge logistics company. We help enterprises deliver the customer experiences they imagine, exactly as they intend' and is a Help Desk app in the business & commerce category. There are more than 25 alternatives to Boomtown, not only websites but also apps for a variety of platforms, including Android, iPhone, SaaS and iPad apps. The best Boomtown alternative is Freshdesk, which is free. Other great sites and apps similar to Boomtown are Zendesk, ProProfs Help Desk, Front and LiveAgent.

Boomtown alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Boomtown.

Boomtown alternatives page was last updated

Boomtown

Paid • Proprietary
Help Desk App

Boomtown is the world’s first knowledge logistics company. We help enterprises deliver the customer experiences they...

More about Boomtown

Freshdesk
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Help Desk App
Customer Support Tool
Customer Feedback Manager
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Google Apps
219 Freshdesk alternatives
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
- - Freshdesk is the most popular Web-based, Windows, Android & Mac alternative to Boomtown.
- - Freshdesk is the most popular free alternative to Boomtown.
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Freshdesk Features
1. Ad-freeFreshdesk doesn't contain any form of external advertising.
Ticketing
Pricing per agent
Ads monitoring
Customer service
Automatic customer engagement
Zendesk
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk App
Customer Support Tool
Online
Android
iPhone
Android Tablet
iPad
235 Zendesk alternatives
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
- - Zendesk is the most popular commercial alternative to Boomtown.
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Zendesk Features
Knowledge base
Email integration
On Demand
ProProfs Help Desk
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk App
Customer Support Tool
Online
171 ProProfs Help Desk alternatives
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
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ProProfs Help Desk Features
Shared inbox
Helpdesk ticketing
Canned responses
In-built Bug tracking
Custom data fields
Reporting
Instant Replay
Knowledge Management
Knowledge Base structuring
Ticketing
Front
Is this is a good alternative?
Yes
No
Paid • Proprietary
Customer Support Tool
Team Collaboration Tool
Email Client
Mac
Windows
Linux
Online
Android
iPhone
Android Tablet
iPad
Software as a Service (SaaS)
102 Front alternatives
Front is the first email management software for teams that integrates with the tools you already use. With Front, you can assign messages to teammates, write comments for internal collaboration or set reminders to respond later.
- - Front is the most popular SaaS alternative to Boomtown.
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Front Features
1. LightweightFront consumes less device resources compared to similar apps.
2. Real time collaborationMultiple users can work together in Front simultaneously.
Shared inbox
Comment section
Customer service
Email tracking
LiveAgent
Is this is a good alternative?
Yes
No
Paid • Proprietary
Customer Support Tool
Help Desk App
CRM System
Online
Android
iPhone
Android Tablet
iPad
PHP
196 LiveAgent alternatives
LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms. Simple, yet powerful interface: Answer mails, chats, phone calls, Facebook posts and private messages and...
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LiveAgent Features
1. GamificationLiveAgent makes use of game-design elements such as point scoring, competition, achievements, etc.
2. VoiP CallsLiveAgent allows you to make voice calls over Internet using the Voice over Internet Protocol (VoIP).
Beat maker
Knowledge base
Call recording
Customer service
Helpdesk ticketing
Ticketing
Live Support Chat
Integrated Chat
DeskXpand - Helpdesk Management Software
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Help Desk App
Customer Support Tool
Online
Software as a Service (SaaS)
209 DeskXpand - Helpdesk Management Software alternatives
DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.
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DeskXpand - Helpdesk Management Software Features
1. Desktop SharingDeskXpand - Helpdesk Management Software enables you to share your screen with other people in the same office or working remotely.
2. No Coding RequiredDeskXpand - Helpdesk Management Software can be used without an coding or programming skills.
3. LightweightDeskXpand - Helpdesk Management Software consumes less device resources compared to similar apps.
4. Real time collaborationMultiple users can work together in DeskXpand - Helpdesk Management Software simultaneously.
5. Auto ResponderDeskXpand - Helpdesk Management Software allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
6. Extensible by Plugins/ExtensionsDeskXpand - Helpdesk Management Software can be extended with add-ons, plugins and extensions.
7. Ad-freeDeskXpand - Helpdesk Management Software doesn't contain any form of external advertising.
Ticketing
Helpdesk ticketing
LiveChat
Is this is a good alternative?
Yes
No
Paid • Proprietary
Customer Support Tool
Mac
Windows
Online
Android
iPhone
iPad
208 LiveChat alternatives
LiveChat is powerful, but easy-in-use live chat and help desk software solution offered in a SaaS model. It helps ecommerce owners to contact website owners and convert them into buyers and keep track of the customer service communication via email.
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LiveChat Features
1. Marketing AutomationLiveChat can automate marketing campaigns and activities throughout the customer journey by automatic workflows.
2. Desktop SharingLiveChat enables you to share your screen with other people in the same office or working remotely.
3. Customer SegmentationLiveChat allows you to divide your customers into segments, so you can determine and work with your target audience.
4. Real time collaborationMultiple users can work together in LiveChat simultaneously.
5. Multiple Account supportLiveChat support multiple accounts without the need to logout and login
6. Ad-freeLiveChat doesn't contain any form of external advertising.
7. End-to-End EncryptionLiveChat has E2E Encryption, for entire or parts of the app.
8. Auto ResponderLiveChat allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
9. Two-factor AuthenticationLiveChat supports two-factor authentication (2FA).
Custom widgets
Canned responses
Email automation
Chat Bot
Customizable
Knowledge base
Web-Based
Integration with CRMs
Live Support Chat
Lightweight
Kayako
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk App
CRM System
Mac
Windows
Linux
Online
Android
iPhone
Blackberry
Android Tablet
Windows Phone
iPad
155 Kayako alternatives
Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.
Suggest and vote on features
Kayako Features
Knowledge base
Ticketing
Live Support Chat
Customer service
Engati
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Android
iPhone
Zapier
Google Calendar
Software as a Service (SaaS)
Salesforce.com
Google Drive - Sheets
205 Engati alternatives
Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.
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Engati Features
AI-Powered
Multiple languages
Bots
Chat Bot
ServiceNow
Is this is a good alternative?
Yes
No
Paid • Proprietary
Online
Software as a Service (SaaS)
78 ServiceNow alternatives
ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes.
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ServiceNow Features
IT Asset Management
Helpdesk ticketing
Raiseaticket
Is this is a good alternative?
Yes
No
Free • Proprietary
Help Desk App
Software as a Service (SaaS)
205 Raiseaticket alternatives
Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.
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Raiseaticket Features
Email automation
Cloud based
Realtime Reports
Real-time dashboard
SLA
Clean design
Helpdesk ticketing
Remote Support
Click2Magic
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Online
Software as a Service (SaaS)
193 Click2Magic alternatives
Click2Magic is a Customer Live chat support Application. Click2Magic is made for Tech-Support Staff, Sales Executives, and Managers to Talk to your customers and ensure seamless support with quick and commendable new features.
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Click2Magic Features
Chat Bot
Live Support Chat