Customer Support Tools

Deskhero is an AI email support platform that connects to Gmail or Outlook and suggests contextual replies using customer history, knowledge base content, and Shopify data.

Self-hosted support desk that enables seamless management with multi-inbox, smart automation, AI-assisted responses, granular permissions, and BI dashboards.

Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

Streamlines ticket management with multichannel support, advanced automation, SLA tracking, analytics, self-service options, team collaboration, AI, and security.

Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page.

Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options.

Lightweight live chat and AI support tool for startups and small businesses with easy website and social integration, AI copilot replies, and free AI responses.

Centralizes customer feedback and transforms it into actionable insights, facilitating product innovation with customizable roadmaps and real-time tools.

Knowledge base software, reimagined with AI. Create, publish and maintain sophisticated documentation that delivers a brand impression.

Hesk simplifies customer support with powerful yet incredibly intuitive help desk software trusted by thousands of SMBs worldwide.

Zendesk Chat (formerly Zopim) is the fastest way to engage your customers with live chat software. Try it free on Zendesk and put all your customer conversations in one place.

AI customer service platform that turns support conversations into revenue — AI agent, live chat, chat bot, and help desk in one workspace.

Platform for live chat and chatbot services using AI to handle customer inquiries, provide support in multiple languages, and generate leads efficiently.

HelpWire is a user-friendly remote desktop service for quick IT assistance to home and business users. It provides on-demand support for Windows, macOS, and Linux devices, along with unattended access to Windows and macOS computers.

Instant status pages load up to 10x faster, support unlimited team members, notify all subscribers without extra fees, and offer static uptime monitoring at a fraction of competitors’ cost.

AI-powered customer service system unifies chat and email, automates queries, supports agent workflows, and delivers real-time analytics for all business sizes.

Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.

Userlike is free live chat and customer messaging software for web and messaging support. Connect with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.

ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...

Intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

Front is an email management software that facilitates team collaboration by integrating with existing tools. It assigns messages to team members, allows internal comments, sets reminders for responses, offers templates for common questions, and has a collision detection feature...

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

Unified customer communication platform providing live chat, in-app messenger, automated email campaigns, ticketing, feedback collection, and integrations for web or mobile.

Enhance customer support with a platform offering multi-channel communication via calls, emails, chat, and social media, with fast, efficient tools.