Customer Support Tools

All apps in Customer Support Tools category. Use the filters below to narrow down your search. 
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  1. Libredesk icon
     4 likes

    Self-hosted support desk that enables seamless management with multi-inbox, smart automation, AI-assisted responses, granular permissions, and BI dashboards.

    Libredesk screenshot 1
    Best alternatives are FreeScout iconFreeScoutandFreshdesk iconFreshdesk29 alternatives
  2. FreeScout icon
     37 likes

    Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    • Help Desk Platform
    • FreemiumOpen Source
    • Mac
    • Windows
    • Linux
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1
    Best alternatives are Libredesk iconLibredeskandHubSpot iconHubSpot89 alternatives
  3. Freshdesk icon
     124 likes

    Enhance customer service with a comprehensive help desk, offering ticket management, automation, multichannel support, and robust analytics.

    • Help Desk Platform
    • FreemiumProprietary
    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1
    Best alternatives are LiveAgent iconLiveAgentandZendesk iconZendesk50 alternatives
  4. DocsHound icon
     7 likes

    Knowledge base software, reimagined with AI. Create, publish and maintain sophisticated documentation that delivers a brand impression.

    • Documentation Generator
    • Online
    • Microsoft Edge
    • Google Chrome
    • Safari
    • Software as a Service (SaaS)
    • Firefox
    Documentation editor
    Best alternatives are GitBook iconGitBookandDocusaurus iconDocusaurus15 alternatives
  5. osTicket icon
     70 likes

    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    • Help Desk Platform
    • FreeOpen Source
    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    Client Interface - Welcome Screen
    Best alternatives are FreeScout iconFreeScoutandFreshdesk iconFreshdesk106 alternatives
  6. Zendesk icon
     66 likes

    Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options.

    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3
    Best alternatives are FreeScout iconFreeScoutandosTicket iconosTicket253 alternatives
  7. tawk.to icon
     92 likes

    tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page.

    • Help Desk Platform
    • FreemiumProprietary
    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Internet Explorer
    • Google Chrome
    • Safari
    • Wordpress
    Best alternatives are HelpCrunch iconHelpCrunchandUserlike iconUserlike198 alternatives
  8. UserVoice icon
     79 likes

    Centralizes customer feedback and transforms it into actionable insights, facilitating product innovation with customizable roadmaps and real-time tools.

    UserVoice screenshot 1
    Best alternatives are UseResponse iconUseResponseandUserReport iconUserReport195 alternatives
  9. Instatus icon
     25 likes

    Get a status page in seconds. Stop wasting time to reply to endless status questions. Avoid downtime frustration. Rebuild customer trust.

    Instatus homepage
    Best alternatives are Better Stack Uptime iconBetter Stack Uptime46 alternatives
  10. Tidio  icon
     32 likes

    Platform for live chat and chatbot services using AI to handle customer inquiries, provide support in multiple languages, and generate leads efficiently.

    • Help Desk Platform
    • FreemiumProprietary
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • BigCommerce
    • Shopify
    • Drupal
    • Joomla
    • Wordpress
    Tidio  screenshot 1
    Best alternatives are HubSpot iconHubSpotandLibredesk iconLibredesk41 alternatives
  11. Chatwoot icon
     24 likes

    Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.

    • Help Desk Platform
    • FreemiumOpen Source
    • Self-Hosted
    • Software as a Service (SaaS)
    • Cloudron
    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    Chatwoot screenshot 1
    Best alternatives are HubSpot iconHubSpotandFreeScout iconFreeScout216 alternatives
  12. An omnichannel customer service tool that integrates with Dynamics 365 and includes co-browsing, messaging, voice, and video.

    • AI Chatbot
    • Online
    • Software as a Service (SaaS)
    Inside Dynamics 365
    Best alternatives are tawk.to icontawk.toandTidio  iconTidio 16 alternatives
  13. Front icon
     25 likes

    Front is an email management software that facilitates team collaboration by integrating with existing tools. It assigns messages to team members, allows internal comments, sets reminders for responses, offers templates for common questions, and has a collision detection feature...

    • Team Collaboration Tool
    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Front screenshot 1
    Best alternatives are Libredesk iconLibredeskandFreeScout iconFreeScout111 alternatives
  14. HelpCrunch icon
     170 likes

    Live chat software for small businesses and startups.

    All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.

    Chat Widget
    Best alternatives are Freshdesk iconFreshdeskandZendesk iconZendesk77 alternatives
  15. Intercom icon
     55 likes

    Intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

    Intercom screenshot 1
    Best alternatives are HelpCrunch iconHelpCrunchandHubSpot iconHubSpot279 alternatives