Customer Support Tools

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osTicket
Free • Open Source
Help Desk App
Customer Support Tool
Task Management Tool
Windows
Linux
Online
MySQL Community Edition
Self-Hosted
PHP
Cloudron
104 alternatives to osTicket
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...
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osTicket Features
Ticketing
Helpdesk ticketing
Dockerized
Top 3 alternatives
Chatwoot
Freemium • Open Source
Customer Support Tool
Help Desk App
CRM System
Self-Hosted
Software as a Service (SaaS)
Cloudron
200 alternatives to Chatwoot
Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.
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Chatwoot Features
Whatsapp integration
Live Support Chat
Telegram integration
Agent dashboard
Facebook Messenger integration
Chat widget
Customer service
Top 3 alternatives
Zendesk
Paid • Proprietary
Help Desk App
Customer Support Tool
Online
Android
iPhone
iPad
Android Tablet
236 alternatives to Zendesk
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
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Zendesk Features
Knowledge base
Email integration
On Demand
Top 3 alternatives
Nolt
Paid • Proprietary
Customer Feedback Manager
Customer Support Tool
Online
90 alternatives to Nolt
Nolt is a beautiful, collaborative place for all your user requests – no more outdated spreadsheets or chaotic Trello boards. Give your customers a voice and gain priceless insights. Everything for just $25 board/month.
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Nolt Features
1. Support for MarkDownNolt supports MarkDown for document formatting.
2. Anonymous CommentingNolt allows you to comment and participate in discussions without revealing your personal information.
3. CrowdsourcedNolt uses suggestions, information, etc., from a large group of people to improve the quality of the content.
Single Sign-On
Share Roadmaps
Suggestion voting
Slack integration
Feedback collection
Custom data fields
Anonymous voting
Idea
Custom Domain
Idea management
Top 3 alternatives
ProProfs Knowledge Base
Freemium • Proprietary
Customer Support Tool
Help Desk App
CRM System
Online
Self-Hosted
Software as a Service (SaaS)
40 alternatives to ProProfs Knowledge Base
ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...
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ProProfs Knowledge Base Features
Knowledge base
Knowledge Management
Knowledge Base structuring
Employee Self service
FAQ Automation
Wiki documentation
Document templates
Self-Service Integration
Document sharing
Wiki
Top 3 alternatives
Freshdesk
Freemium • Proprietary
Help Desk App
Customer Support Tool
Customer Feedback Manager
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Google Apps
217 alternatives to Freshdesk
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
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Freshdesk Features
1. Ad-freeFreshdesk doesn't contain any form of external advertising.
Ticketing
Pricing per agent
Ads monitoring
Customer service
Automatic customer engagement
Top 3 alternatives
ProProfs Chat
Freemium • Proprietary
Customer Support Tool
Mac
Windows
Linux
Android
iPhone
Windows Phone
iPad
95 alternatives to ProProfs Chat
ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products...
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ProProfs Chat Features
Proactive chat
Canned responses
Visitor tracking
Real-time visitor monitoring
Statistics and Reports
Integration with CRMs
Live Support Chat
Live chat for websites
Top 3 alternatives
FreeScout
Freemium • Open Source
Help Desk App
Customer Support Tool
Task Management Tool
Mac
Windows
Linux
MySQL Community Edition
Self-Hosted
MariaDB
Laravel
PHP
Cloudron
27 alternatives to FreeScout
Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
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FreeScout Features
1. Auto ResponderFreeScout allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
2. Privacy focusedFreeScout is considered a privacy friendly alternative.
Helpdesk ticketing
SMTP Support
Multiple mailboxes
IMAP Support
Email workflows
SPF support
Ticketing
Based on Laravel
Support for Multiple Users
Suggested replies
Top 3 alternatives
ProProfs Help Desk
Paid • Proprietary
Help Desk App
Customer Support Tool
Online
172 alternatives to ProProfs Help Desk
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
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ProProfs Help Desk Features
Shared inbox
Helpdesk ticketing
Canned responses
In-built Bug tracking
Custom data fields
Reporting
Instant Replay
Knowledge Management
Knowledge Base structuring
Ticketing
Top 3 alternatives
tawk.to
Freemium • Proprietary
Customer Support Tool
Help Desk App
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Internet Explorer
Google Chrome
Safari
Wordpress
168 alternatives to tawk.to
tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page.
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tawk.to Features
Triggers
Helpdesk ticketing
Chat history
Customer service
Online chat
Live Support Chat
Live chat for websites
Visitor tracking
Add a screenshot
Top 3 alternatives
EspoCRM
Freemium • Open Source
CRM System
Workflow Automation Tool
Customer Support Tool
Mac
Windows
Linux
Self-Hosted
JavaScript
Software as a Service (SaaS)
PHP
Cloudron
187 alternatives to EspoCRM
EspoCRM is an Open Source CRM (Customer Relationship Management) software that allows you to see, enter and evaluate all your company relationships regardless of the type. People, companies, projects or opportunities. Written in PHP and JavaScript.
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EspoCRM Features
1. Kanban BoardEspoCRM allows you to organize your workflow by moving cards with drag-and-drop functionality between multiple columns.
2. Import CSV DataEspoCRM can import data from a CSV (Comma seperated values) file.
3. Email template editorEspoCRM offers pre-defined email layouts so you can add content or customize your own templates.
4. Ad-freeEspoCRM doesn't contain any form of external advertising.
5. Marketing AutomationEspoCRM can automate marketing campaigns and activities throughout the customer journey by automatic workflows.
6. LightweightEspoCRM consumes less device resources compared to similar apps.
7. No Coding RequiredEspoCRM can be used without an coding or programming skills.
8. Email SchedulingYou can schedule a marketing, sales, or personal email for a time in the future with EspoCRM .
Social feed
Multiple languages
Google Drive integration
Configurable
Web-Based
Drag and Drop
Web Forms
Dropbox integration
Workflow Management
Top 3 alternatives
Featurebase
Paid • Proprietary
Customer Feedback Manager
Software as a Service (SaaS)
52 alternatives to Featurebase
Featurebase is a free customer feedback tool that lets you create public feedback boards to capture, manage and organize your feedback, feature requests and bug reports. Capture unlimited feedback for free, no trials. Changelogs and roadmaps as well!.
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Featurebase Features
1. Kanban BoardFeaturebase allows you to organize your workflow by moving cards with drag-and-drop functionality between multiple columns.
2. User RatingFeaturebase supports user ratings and reviews to help you make up your mind.
3. Ad-freeFeaturebase doesn't contain any form of external advertising.
4. Real time collaborationMultiple users can work together in Featurebase simultaneously.
Product Roadmap Management
Changelog
Top 3 alternatives
Zammad
Free • Open Source
Customer Support Tool
Help Desk App
Linux
Self-Hosted
37 alternatives to Zammad
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
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Zammad Features
1. Auto ResponderZammad allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
Email tracking
SLA
Knowledge base
REST API
Customizable
Ruby
Twitter Integration
Email automation
Slack integration
Facebook integration
Top 3 alternatives
Instatus
Freemium • Proprietary
Uptime Monitor Service
Customer Support Tool
Online
Software as a Service (SaaS)
33 alternatives to Instatus
Get a status page in seconds. Stop wasting time to reply to endless status questions. Avoid downtime frustration. Rebuild customer trust.
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Instatus Features
1. Website MonitoringInstatus can detect and resolve website performance issues proactively.
2. No Coding RequiredInstatus can be used without an coding or programming skills.
3. Real time collaborationMultiple users can work together in Instatus simultaneously.
4. LightweightInstatus consumes less device resources compared to similar apps.
5. Ad-freeInstatus doesn't contain any form of external advertising.
6. Marketing AutomationInstatus can automate marketing campaigns and activities throughout the customer journey by automatic workflows.
7. Auto ResponderInstatus allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
Status Page
Top 3 alternatives
Simply CRM
Paid • Proprietary
CRM System
Task Management Tool
Customer Support Tool
Online
6 alternatives to Simply CRM
Simply is the CRM that you will actually use! It has all the features you can wish for, is designed for humans - and we are offering free support in your local language 24/7.
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Simply CRM Features
1. Gantt-chartsSimply CRM allows you to visualize your project plan through a timeline with schedule bars and keep track of the work done.
Contract Management
Invoicing flow
Product inforrmation management
Pipelines
Email automation
Web Forms
Event management
Vendor Management
Contact enrichment
User friendly
Top 3 alternatives

osTicket Features

Top 3 alternatives

Chatwoot Features

Top 3 alternatives

Zendesk Features

Top 3 alternatives

Nolt Features

Top 3 alternatives

ProProfs Knowledge Base Features

Top 3 alternatives

Freshdesk Features

Top 3 alternatives

ProProfs Chat Features

Top 3 alternatives

FreeScout Features

Top 3 alternatives

ProProfs Help Desk Features

Top 3 alternatives

tawk.to Features

Top 3 alternatives

EspoCRM Features

Top 3 alternatives

Featurebase Features

Top 3 alternatives

Zammad Features

Top 3 alternatives

Instatus Features

Top 3 alternatives

Simply CRM Features

Top 3 alternatives