Customer Support Tools

All apps in Customer Support Tools category. Use the filters below to narrow down your search.

Libredesk
4 likes
Self-hosted support desk that enables seamless management with multi-inbox, smart automation, AI-assisted responses, granular permissions, and BI dashboards.
Help Desk Platform
Free • Open Source
Self-Hosted
Docker
License model
Free • Open Source
Application types
Help Desk Platform
Team Collaboration Tool
Platforms
Self-Hosted
Docker
Properties
Privacy focused
Features
No Tracking
Ad-free
AI-Powered
Canned responses
Helpdesk Ticketing
Task assignments
Best alternatives are FreeScoutandFreshdesk29 alternatives
FreeScout
37 likes
Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.
Help Desk Platform
Freemium • Open Source
Mac
Windows
Linux
MySQL Community Edition
Self-Hosted
MariaDB
Laravel
PHP
Cloudron
License model
Freemium • Open Source
Application types
Help Desk Platform
Customer Feedback Manager
Platforms
Mac
Windows
Linux
MySQL Community Edition
Self-Hosted
MariaDB
Laravel
PHP
Cloudron
+2
Properties
Lightweight
Privacy focused
Features
Helpdesk Ticketing
Multiple mailboxes
SMTP Support
IMAP Support
Email workflows
Auto Responder
Ad-free
No Tracking
No Coding Required
Kanban Board
Real time collaboration
Dark Mode
Best alternatives are LibredeskandHubSpot89 alternatives
Freshdesk
124 likes
Enhance customer service with a comprehensive help desk, offering ticket management, automation, multichannel support, and robust analytics.
Help Desk Platform
Freemium • Proprietary
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Google Workspace
License model
Freemium • Proprietary
Application types
Help Desk Platform
Customer Feedback Manager
Country of Origin
United States
Platforms
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Google Workspace
+8
Top Freshdesk Features
Ad-free
Pricing per agent
Customer service
Ads monitoring
AI-Powered
Automatic customer engagement
Scheduled Reports
Task assignments
Supports SSL Certificates
Facebook integration
Custom URLs
Best alternatives are LiveAgentandZendesk50 alternatives
DocsHound
7 likes
Knowledge base software, reimagined with AI. Create, publish and maintain sophisticated documentation that delivers a brand impression.
Documentation Generator
Paid • Proprietary
Online
Microsoft Edge
Google Chrome
Safari
Software as a Service (SaaS)
Firefox
License model
Paid • Proprietary
Application type
Documentation Generator
Platforms
Online
Microsoft Edge
Google Chrome
Safari
Software as a Service (SaaS)
Firefox
Properties
Lightweight
Features
WYSIWYG HTML Editor
Spell Checking
No Coding Required
Live Preview
WYSIWYG Support
Real time collaboration
Syntax Highlighting
Dark Mode
Knowledge base
AI-Powered
Best alternatives are GitBookandDocusaurus15 alternatives
osTicket
70 likes
Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
Help Desk Platform
Free • Open Source
Windows
Linux
Online
MySQL Community Edition
Self-Hosted
PHP
Cloudron
License model
Free • Open Source
Application types
Help Desk Platform
Task Management Tool
Country of Origin
United States
Platforms
Windows
Linux
Online
MySQL Community Edition
Self-Hosted
PHP
Cloudron
+3
osTicket Features
Ad-free
Helpdesk Ticketing
Dockerized
Best alternatives are FreeScoutandFreshdesk106 alternatives
Ad
Voicespin
AI solutions enhance support and sales with CRM integration and digital communication. 50+ CRM options, VoIP telephony for inbound and outbound calls.

Learn More
Zendesk
66 likes
Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options.
Help Desk Platform
Paid • Proprietary
Online
Android
iPhone
Android Tablet
iPad
License model
Paid • Proprietary
Application type
Help Desk Platform
Country of Origin
United States
Platforms
Online
Android
iPhone
Android Tablet
iPad
Zendesk Features
Real time collaboration
Knowledge base
Email integration
On Demand
Best alternatives are FreeScoutandosTicket253 alternatives
tawk.to
92 likes
tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page.
Help Desk Platform
Freemium • Proprietary
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Internet Explorer
Google Chrome
Safari
Wordpress
License model
Freemium • Proprietary
Application type
Help Desk Platform
Country of Origin
United States
Platforms
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Internet Explorer
Google Chrome
Safari
Wordpress
Properties
Lightweight
Features
WYSIWYG Support
Real time collaboration
Dark Mode
Ad-free
Live Support Chat
Live chat for websites
Visitor tracking
Triggers
Chat history
Online chat
Customer service
Helpdesk Ticketing
Best alternatives are HelpCrunchandUserlike198 alternatives
UserVoice
79 likes
Centralizes customer feedback and transforms it into actionable insights, facilitating product innovation with customizable roadmaps and real-time tools.
Customer Feedback Manager
Paid • Proprietary
Online
Software as a Service (SaaS)
License model
Paid • Proprietary
Application type
Customer Feedback Manager
Country of Origin
United States
Platforms
Online
Software as a Service (SaaS)
UserVoice Features
Suggestion voting
WordPress Integration
Multiple languages
Idea management
In-App Voting
Best alternatives are UseResponseandUserReport195 alternatives
Instatus
25 likes
Get a status page in seconds. Stop wasting time to reply to endless status questions. Avoid downtime frustration. Rebuild customer trust.
Uptime Monitor Service
Freemium • Proprietary
Online
Software as a Service (SaaS)
License model
Freemium • Proprietary
Application types
Uptime Monitor Service
Website Monitoring
Country of Origin
United States
Platforms
Online
Software as a Service (SaaS)
Properties
Lightweight
Features
Status Page
No Coding Required
Ad-free
Website Monitoring
Real time collaboration
Marketing Automation
Auto Responder
Dark Mode
Best alternatives are Better Stack Uptime46 alternatives
Tidio
32 likes
Platform for live chat and chatbot services using AI to handle customer inquiries, provide support in multiple languages, and generate leads efficiently.
Help Desk Platform
Freemium • Proprietary
Windows
Online
Android
iPhone
Android Tablet
iPad
BigCommerce
Shopify
Drupal
Joomla
Wordpress
License model
Freemium • Proprietary
Application types
Help Desk Platform
AI Chatbot
Country of Origin
United States
Platforms
Windows
Online
Android
iPhone
Android Tablet
iPad
BigCommerce
Shopify
Drupal
Joomla
Wordpress
+3
Top Tidio Features
Customer Segmentation
No Coding Required
Unified inbox
Auto Responder
Live Preview
Email automation
Visitor management
Segmenting visitors
Built-in AI Assistant
  WordPress Integration
  Pipedrive integration
  Prestashop Integration
Best alternatives are HubSpotandLibredesk41 alternatives
Chatwoot
24 likes
Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.
Help Desk Platform
Freemium • Open Source
Self-Hosted
Software as a Service (SaaS)
Cloudron
Online
Android
iPhone
iPad
Android Tablet
License model
Freemium • Open Source
Application types
Help Desk Platform
CRM System
Country of Origin
United States
Platforms
Self-Hosted
Software as a Service (SaaS)
Cloudron
Online
Android
iPhone
iPad
Android Tablet
+5
Chatwoot Features
Unified inbox
Live Support Chat
  Whatsapp integration
  Telegram integration
Agent dashboard
Built-in AI Assistant
  Facebook Messenger integration
Chat widget
Customer service
Best alternatives are HubSpotandFreeScout216 alternatives
Live Assist for Microsoft Dynamics 365
11 likes
An omnichannel customer service tool that integrates with Dynamics 365 and includes co-browsing, messaging, voice, and video.
AI Chatbot
Paid • Proprietary
Online
Software as a Service (SaaS)
License model
Paid • Proprietary
Application type
AI Chatbot
Country of Origin
Japan
Platforms
Online
Software as a Service (SaaS)
+2
Top Live Assist for Microsoft Dynamics 365 Features
Omnichannel messaging
Co-browsing
Cloud based
WebRTC
Customer service
Ad-free
Marketing Automation
Cloud Sync
No Coding Required
No Tracking
No registration required
Dark Mode
Best alternatives are tawk.toandTidio 16 alternatives
Front
25 likes
Front is an email management software that facilitates team collaboration by integrating with existing tools. It assigns messages to team members, allows internal comments, sets reminders for responses, offers templates for common questions, and has a collision detection feature...
Team Collaboration Tool
Paid • Proprietary
Mac
Windows
Online
Android
iPhone
Android Tablet
iPad
Software as a Service (SaaS)
License model
Paid • Proprietary
Application types
Team Collaboration Tool
Email Client
Country of Origin
United States
Platforms
Mac
Windows
Online
Android
iPhone
Android Tablet
iPad
Software as a Service (SaaS)
+4
Properties
Lightweight
Features
Unified inbox
Real time collaboration
Support for @mentions
Shared inbox
Comment section
Email tracking
Built-in translation
Jira integration
Customer service
Built-in AI Assistant
Best alternatives are LibredeskandFreeScout111 alternatives
HelpCrunch
170 likes
Live chat software for small businesses and startups.

All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.
Help Desk Platform
Paid • Proprietary
Online
Android
iPhone
Software as a Service (SaaS)
License model
Paid • Proprietary
Application types
Help Desk Platform
CRM System
Country of Origin
Russia
Platforms
Online
Android
iPhone
Software as a Service (SaaS)
+30
HelpCrunch Features
Email automation
Marketing Automation
Integrated Chat
Automatic messages
Slack integration
Live Support Chat
Helpdesk Ticketing
Pricing per agent
Live chat for websites
Email tracking
Best alternatives are FreshdeskandZendesk77 alternatives
Intercom
55 likes
Intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.
Help Desk Platform
Paid • Proprietary
Online
Android
iPhone
License model
Paid • Proprietary
Application types
Help Desk Platform
CRM System
Country of Origin
United States
Platforms
Online
Android
iPhone
+3
Top Intercom Features
Customer Segmentation
Cloud-Based CRM
Live chat for websites
Chat Bot
Canned responses
Social media integration
Helpdesk Ticketing
Knowledge base
Onboarding
User Profiles
Knowledge Base structuring
Best alternatives are HelpCrunchandHubSpot279 alternatives

Libredesk

License model

Application types

Platforms

Properties

Features

FreeScout

License model

Application types

Platforms

Properties

Features

Freshdesk

License model

Application types

Country of Origin

Platforms

Top Freshdesk Features

DocsHound

License model

Application type

Platforms

Properties

Features

osTicket

License model

Application types

Country of Origin

Platforms

osTicket Features

Zendesk

License model

Application type

Country of Origin

Platforms

Zendesk Features

tawk.to

License model

Application type

Country of Origin

Platforms

Properties

Features

UserVoice

License model

Application type

Country of Origin

Platforms

UserVoice Features

Instatus

License model

Application types

Country of Origin

Platforms

Properties

Features

Tidio

License model

Application types

Country of Origin

Platforms

Top Tidio Features

Chatwoot

License model

Application types

Country of Origin

Platforms

Chatwoot Features

Live Assist for Microsoft Dynamics 365

License model

Application type

Country of Origin

Platforms

Top Live Assist for Microsoft Dynamics 365 Features

Front

License model

Application types

Country of Origin

Platforms

Properties