Apps with 'Helpdesk Ticketing' feature

Self-hosted support desk that enables seamless management with multi-inbox, smart automation, AI-assisted responses, granular permissions, and BI dashboards.

Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

Trac is an enhanced wiki and issue tracking system for software development projects. Trac uses a minimalistic approach to web-based software project management. Our mission is to help developers write great software while staying out of the way.

Spiceworks is a software suite for IT professionals to manage networks, troubleshoot issues, and handle IT tasks. It offers free online tools for network connectivity management, remote computer access, user activity monitoring, contract tracking, and inventory scanning.

Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page.

Smart AI workspace that centralizes all your customer messages, automates replies, and keeps support effortless and human.

Platform for live chat and chatbot services using AI to handle customer inquiries, provide support in multiple languages, and generate leads efficiently.

GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

Intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

Unified customer communication platform providing live chat, in-app messenger, automated email campaigns, ticketing, feedback collection, and integrations for web or mobile.

Enhance customer support with a platform offering multi-channel communication via calls, emails, chat, and social media, with fast, efficient tools.

Manage customer requests efficiently with intelligent ticket management. Automate ticket assignment and keep track of all open requests.

AI-powered IT help desk platform with codeless automation, self-service, performance data, workflow integrations, and multi-app connectivity for streamlined IT service management.

Unified cloud-based IT management platform offering endpoint monitoring, patch management, remote control, backups, documentation, and help desk features.

Open source live chat platform with AI chatbots, multi-channel messaging, real-time support, customization options, and WhatsApp to website integration.

Streamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business.

Centralizes customer messages using AI for management, offering automation, collaboration, integration, security, and analysis for enhanced service.

Mint Service Desk is a free ITSM tool which contains the functionality of service desk and asset management all in one. It differs from other help desk providers by the approach to communication between agents (which is chat-oriented) and by a possibility to install it on...

Offers robust live chat, SMS notifications, and a versatile support ticket system with automated responses, unlimited departments, and comprehensive mobile support.

Zoho Desk is a help desk software that helps businesses manage customer requests across multiple channels from a unified platform. It offers a multi-brand help center feature for businesses to establish unique self-service portals for each brand.

Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm.

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

SparrowDesk is a modern, AI-first customer service platform created to unify and streamline support channels across email and chat.