Self-Hosted Customer Support Tools

Self-hosted support desk that enables seamless management with multi-inbox, smart automation, AI-assisted responses, granular permissions, and BI dashboards.

Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.

ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...

Open source live chat platform with AI chatbots, multi-channel messaging, real-time support, customization options, and WhatsApp to website integration.

Deskpro is a help desk platform that uses AI technology for multi-channel communication. It offers security, compliance, and data privacy features. Users can deploy the platform on a private cloud, on-premise, or in sovereign data centers.

Mint Service Desk is a free ITSM tool which contains the functionality of service desk and asset management all in one. It differs from other help desk providers by the approach to communication between agents (which is chat-oriented) and by a possibility to install it on...

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

Blends live chat, chatbots, and video recordings for e-commerce, offers real-time visitor insights, multi-channel support, GDPR compliance, and mobile access.

An open source ticket management & help desk solution. A freshdesk alternative.

PHPBack is a web application made with PHP/MySQL that you can easily implement into your website. It gives your customers a way to communicate their ideas to improve your products. User feedback has proved to be really effective even if you have a community project or a...

Vtiger CRM is award-winning software used by small and medium sized businesses to grow sales, improve marketing ROI, and deliver great customer service.

OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a user system allowing only registered users to create tickets or don't use it and allow anyone to create...

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

In a world where everything is shifting, especially the way we communicate, businesses need to keep up. But it doesn’t have to be so hard. Or expensive. erxes offers an all-in-one growth marketing platform for teams and individuals to take care of their customers.

Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.

Astuto is a free, open source, self-hosted customer feedback tool. It helps you collect, manage and prioritize feedback from your users. You can self-host your own instance or rely on a paid cloud subscription.

BotStar is a messaging platform which allows businesses to engage customers online with Live chat and Chatbots. The company was founded in 2016 with headquarter in Singapore, offices in Melbourne, London and Danang.

ISL Pronto is a live chat software for online customer service and web support. Quickly embedded on your website, ISL Pronto will create an on-demand link with your visitors. Your website visitors will simply click the Live Chat button to instantly get in contact with your...

Zipp.Chat is an all-in-one live chat tool that helps businesses provide exceptional customer service and drive growth. With its user-friendly interface, live chat, video chat, screensharing, and group chat functionality etc.

TOPdesk can help you improve your services. We offer a state-of-the-art solution that supports your IT Service Management

SmatBot is a conversational bot building platform to create customizable chatbots for Lead generation, Live chat support, Interactive Landing Pages, Surveys, Enquiries, Appointments, Feedback and Suggestions for your business.

Screets is self hosted Live Chat!.

Helpdesk software that can be used by companies to provide smooth delivery of customer support with 5$ per agent per month.