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Apps with 'Customer service' feature

  1. WatchThemLive is a behavior analytics tool that enables you to watch your users' journeys through their eyes and optimize their experience with session recordings, heatmaps, and web analytics.

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    1.  User Session RecordingWatchThemLive can record user sessions to gain a real understanding of how users interact with a website.
    2.  Goal TrackingWatchThemLive can be used for tracking progress toward personal or business goals.
    WatchThemLive Session Replays
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  2. Anime and manga database, recommendations, reviews and more! Keep track of what you've seen in your own anime and manga list, write blogs, and make new friends.

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    Home page.
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  3. ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...

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  4. tawk.to icon
    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Internet Explorer
    • Google Chrome
    • Safari
    • Wordpress
    164 alternatives to tawk.to 

    tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page.

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  5. UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

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    1.  Kanban BoardUseResponse allows you to organize your workflow by moving cards with drag-and-drop functionality between multiple columns.
    Help Center of UseResponse
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  6. Freshdesk icon
    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Apps
    211 alternatives to Freshdesk 

    Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...

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  7. Simply is the CRM that you will actually use! It has all the features you can wish for, is designed for humans - and we are offering free support in your local language 24/7.

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    1.  Gantt-chartsSimply CRM allows you to visualize your project plan through a timeline with schedule bars and keep track of the work done.
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  8. Front icon
    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    97 alternatives to Front 

    Front is the first email management software for teams that integrates with the tools you already use. With Front, you can assign messages to teammates, write comments for internal collaboration or set reminders to respond later.

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  9. Collaborative email and threaded group chat for productive teams. A single app for all your internal and external communication.

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    1.  Unified inboxView e-mails (or similar) from all accounts in one unified view with Missive.
    2.  Email SchedulingYou can schedule a marketing, sales, or personal email for a time in the future with Missive.
    3.  Multiple Account supportMissive support multiple accounts without the need to logout and login
    The perfect shared inbox!
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  10. With the free and open source Corteza Service Cloud you can deliver faster and more personalised service to your clients. Customer service agents are provided with 360-degree overviews on cases, enabling them to provide the best service quickly.

    Corteza Service Cloud dashboard
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  11. Planfix icon
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    78 alternatives to Planfix 

    Planfix is designed for people who need more. More flexibility. More customization. More new capabilities. Planfix a customizable tool you use to build a system for managing your team or company.

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    Features
    1.  Multiple Account supportPlanfix support multiple accounts without the need to logout and login
    2.  Gantt-chartsPlanfix allows you to visualize your project plan through a timeline with schedule bars and keep track of the work done.
    3.  Task Time TrackingKeep a record of time spent on a task with Planfix.
    4.  No Coding RequiredPlanfix can be used without an coding or programming skills.
    5.  Kanban BoardPlanfix allows you to organize your workflow by moving cards with drag-and-drop functionality between multiple columns.
    6.  Scrum BoardsTrack your team's work progress in Planfix through individual sprints across different stages of your workflow, using the Scrum methodology.
    7.  Recurring TasksPlanfix supports scheduling a task to recur at any frequency, such as daily or weekly.
    8.  Full-Text SearchPlanfix lets you search for specific words or phrases from inside a document or database.
    9.  Two-factor AuthenticationPlanfix supports two-factor authentication (2FA).
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  12. erxes icon
    • Online
    • Android
    • Self-Hosted
    • Software as a Service (SaaS)
    25 alternatives to erxes 

    In a world where everything is shifting, especially the way we communicate, businesses need to keep up. But it doesn’t have to be so hard. Or expensive. erxes offers an all-in-one growth marketing platform for teams and individuals to take care of their customers.

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    1.  Marketing Automationerxes can automate marketing campaigns and activities throughout the customer journey by automatic workflows.
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  13. Crust Service Cloud icon
    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Self-Hosted
    63 alternatives to Crust Service Cloud 

    Crust Service Cloud is a free, open-source and self-hosted customer service desk, built on the Crust Low-Code platform. It enables businesses to deliver faster and more personalised service to their clients, across multiple channels.

    Crust Service Cloud Home Page
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  14. Binders icon
    • Mac
    • Windows
    • Linux
    • Android
    12 alternatives to Binders 

    High Level Database & Forms Application. An innovative solution to manage your database. Much more efficient than conventional databases. Easily create your forms and link them. Choose how to display, calculate, validate your data.

    General conditions

    • No account, no subs.
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