The Best Zendesk AlternativesTop Help Desk Platforms and other similar apps like Zendesk

Zendesk is described as 'Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to Zendesk for a variety of platforms, including Web-based, SaaS, Windows, Android and iPhone apps. The best Zendesk alternative is FreeScout, which is both free and Open Source. Other great apps like Zendesk are osTicket, UseResponse, HelpCrunch and Freshdesk.

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Alternatives list

  1. FreeScout icon

    FreeScout

     39 likes
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    Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    101 FreeScout alternatives

    Cost / License

    • Freemium (Pay once)
    • Open Source

    Application type

    Platforms

    • Mac
    • Linux
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1
     
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    10
    44
    Comments about FreeScout as an Alternative to Zendesk
    Top Positive Comment
    Guest
    4

    The best open source Zendesk competitor I've tried

    Review by a new / low-activity user.
    Guest
    Positive
    0

    It's free, open source and have a nice feedback from developers

    Review by a new / low-activity user.
    MurliVM
    Positive
    0

    I have been using Helpscout, I think freescout is the best

    Review by a new / low-activity user.
    Show more comments
    3 of 10 comments
    Zendesk Icon
    FreeScout icon

    • Almost everyone thinks FreeScout is a great Zendesk alternative.

    • FreeScout is the most popular Android, Mac, iPhone & Linux alternative to Zendesk.

    • FreeScout is the most popular Open Source & free alternative to Zendesk.

    • FreeScout is Freemium and Open SourceZendesk is Paid and Proprietary
    • FreeScout is Lightweight and Privacy focusedZendesk is not according to our users
  2. osTicket icon

    osTicket

     70 likes
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    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    109 osTicket alternatives

    Cost / License

    • Free
    • Open Source

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    Client Interface - Welcome Screen
     
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    30

    • Almost everyone thinks osTicket is a great Zendesk alternative.

    • osTicket is the most popular Web-based & Windows alternative to Zendesk.

    • osTicket is Free and Open SourceZendesk is Paid and Proprietary
  4. UseResponse icon

    UseResponse

     132 likes
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    UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    Cost / License

    • Pay once or Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Self-Hosted
    Help Center of UseResponse
     
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    3
    35
    Comments about UseResponse as an Alternative to Zendesk
    Guest
    Positive
    0

    I like UseResponse as Zendesk alternative because it has the core features of omnichannel ticketing system and can be deployed on-premise

    Review by a new / low-activity user.
    Stan Fishkin
    Positive
    1

    More channels to provide support like in messengers using flexible automation rules. Kanban board allows great planning of tickets. Could be easily used as task management and issue tracking.

    MayersInc
    Positive
    -1

    UseResponse interface is more clear and easy to set up and use, while includes basic similar features of a ticketing system

    Zendesk Icon
    UseResponse icon

    • Most users think UseResponse is a great Zendesk alternative.

    • UseResponse is the most popular commercial alternative to Zendesk.

    • UseResponse is Paid and ProprietaryZendesk is also Paid and Proprietary
    • UseResponse is CustomizableZendesk is not according to our users
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  6. HelpCrunch icon

    HelpCrunch

     170 likes
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    Platform centralizes live chat, in-app messaging, automated email marketing, and ticketing with personalized, targeted campaigns, feedback collection, integrations such as WordPress and Shopify, and unified multi-channel support for web and mobile customer engagement.

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
    • iPad
    • Android Tablet
    HelpCrunch screenshot 1
     
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    39

    • Almost everyone thinks HelpCrunch is a great Zendesk alternative.

    • HelpCrunch is the most popular SaaS alternative to Zendesk.

    • HelpCrunch is Paid and ProprietaryZendesk is also Paid and Proprietary
    • HelpCrunch is CustomizableZendesk is not according to our users
  7. Freshdesk icon

    Freshdesk

     124 likes
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    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    77 Freshdesk alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1
     
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    20
  8. LiveAgent icon

    LiveAgent

     56 likes
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    Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widget. Create knowledge bases easily.

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • PHP
    LiveAgent screenshot 1
     
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    33
  10. Libredesk icon

    Libredesk

     6 likes
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    Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.

    Cost / License

    • Free
    • Open Source

    Application types

    Platforms

    • Self-Hosted
    • Docker
    Libredesk screenshot 1
     
  11. HubSpot icon

    HubSpot

     106 likes
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    HubSpot centralizes tools for marketing automation, sales, service, and operations. Features include free CRM, AI content, and a drag-and-drop site builder, offering a comprehensive business solution that unifies customer data across teams and integrates with external apps.

    95 HubSpot alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    HubSpot screenshot 1
    HubSpot screenshot 2
    HubSpot screenshot 3
     
  12. UserVoice icon

    UserVoice

     79 likes
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    Centralizes and transforms customer feedback into actionable insights, fostering continuous innovation with customizable roadmaps and efficient real-time tools, enhancing engagement and prioritizing impactful features for dynamic product evolution.

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    UserVoice screenshot 1
     
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    13
  13. ProProfs Knowledge Base icon

    ProProfs Knowledge Base

     31 likes
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    ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    ProProfs Knowledge Base screenshot 1
     
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    1
    16
    Comments about ProProfs Knowledge Base as an Alternative to Zendesk
    Guest
    Positive
    1

    Very easy setup and much quicker to load than Zendesk.

    Review by a new / low-activity user.
    Zendesk Icon
    ProProfs Knowledge Base icon

    • Almost everyone thinks ProProfs Knowledge Base is a great Zendesk alternative.

    • ProProfs Knowledge Base is Paid and ProprietaryZendesk is also Paid and Proprietary
  14. Help Scout icon

    Help Scout

     29 likes
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    Help Scout offers scalable customer support with a personalized email-like experience. Enjoy a clutter-free interface, excellent reporting, knowledge base, integrations, a robust API, and iPhone app support, allowing teams of all sizes to maintain customer focus.

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Help Scout screenshot 1
     
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    9
12 of 262 Zendesk alternatives