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    ((OTRS)) Community Edition Alternatives

    ((OTRS)) Community Edition is described as 'is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction' and is a Help Desk app in the business & commerce category. There are more than 50 alternatives to ((OTRS)) Community Edition for a variety of platforms, including Online / Web-based, Linux, Windows, Android and iPhone. The best alternative is LiveAgent. It's not free, so if you're looking for a free alternative, you could try Zammad or osTicket. Other great apps like ((OTRS)) Community Edition are Freshdesk, Zendesk, ProProfs Help Desk and UseResponse.

    ((OTRS)) Community Edition is mainly a Help Desk App but alternatives to it may also be Customer Support Tools or CRM Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of ((OTRS)) Community Edition.
    This page was last updated May 7, 2022
    • Free PersonalOpen Source
    • Mac
    • Linux
    • Online
    • Self-Hosted
    • Perl
    ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by...
    Learn more about ((OTRS)) Community Edition

    1. LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms.
      LiveAgent vs ((OTRS)) Community Edition opinions
      Almost everyone thinks LiveAgent is a great alternative to ((OTRS)) Community Edition.
      Eacif Yes, I think this is good Agent.
      Positive comment over 6 years ago

    2. Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
      Most users think Zammad is a great alternative to ((OTRS)) Community Edition.

      • FreeOpen Source
      • Windows
      • Linux
      • Online
      • MySQL Community Edition
      • Self-Hosted
      • PHP
      • Cloudron
      osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.
    3. Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.
    4. Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

    5. ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
    6. UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
    7. Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
      FreeScout vs ((OTRS)) Community Edition opinions
      pros, cons and recent comments
      We were using OTRS for few years in our company. Now only after switching to FreeScout our team realized how clumsy OTRS was!!
      Positive comment 20 days ago

    8. Live chat software for small businesses and startups. All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.
      • Mac
      • Windows
      • Linux
      • Online
      • Android
      • iPhone
      • Chrome OS
      • Android Tablet
      • iPad
      • Self-Hosted
      • Software as a Service (SaaS)
      InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.
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