((OTRS)) Community Edition AlternativesHelp Desk Platforms and other similar apps like ((OTRS)) Community Edition

((OTRS)) Community Edition is described as 'The free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to ((OTRS)) Community Edition for a variety of platforms, including Web-based, iPhone, Linux, Android and Windows apps. The best ((OTRS)) Community Edition alternative is FreeScout, which is both free and Open Source. Other great apps like ((OTRS)) Community Edition are osTicket, Zendesk, Freshdesk and LiveAgent.

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((OTRS)) Community Edition alternatives are mainly Help Desk Platforms but may also be CRM Systems or Team Collaboration Tools. Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of ((OTRS)) Community Edition.

((OTRS)) Community Edition

Help Desk Platform
Free Personal • Open Source

((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

More about ((OTRS)) Community Edition

((OTRS)) Community Edition alternatives page was last updated Sep 7, 2023

FreeScout
Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
28 FreeScout alternatives
License model
- Freemium • Open Source
Application type
- Help Desk Platform
Platforms
- Mac
- Windows
- Linux
- MySQL Community Edition
- Self-Hosted
- MariaDB
- Laravel
- PHP
- Cloudron
+2
Top FreeScout Features
1. Helpdesk Ticketing
2. Multiple mailboxes
3. SMTP Support
4. IMAP Support
5. Email workflows
6. Workflow Automation
7. Auto Responder
8. Lightweight
9. No Tracking
10. Ad-free
11. Privacy focused
12. Real time collaboration
Show all NaN FreeScout features ▾
FreeScout VS ((OTRS)) Community Edition
Is FreeScout a good alternative to ((OTRS)) Community Edition?
Comments about FreeScout as an Alternative to ((OTRS)) Community Edition

Guest
We were using OTRS for few years in our company. Now only after switching to FreeScout our team realized how clumsy OTRS was!!
Positive comment •May 7, 2022
1
- FreeScout is the most popular Windows, Mac, Linux & Self-Hosted alternative to ((OTRS)) Community Edition.
- FreeScout is the most popular Open Source & free alternative to ((OTRS)) Community Edition.
- FreeScout is Freemium and Open Source((OTRS)) Community Edition is Free Personal and Open Source
- FreeScout is Lightweight and Privacy focused((OTRS)) Community Edition is not according to our users

osTicket
Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
104 osTicket alternatives
License model
- Free • Open Source
Application types
- Help Desk Platform
- Task Management Tool
Platforms
- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
osTicket Features
Ad-free
Helpdesk Ticketing
Dockerized
Show all NaN osTicket features ▾
+3
osTicket VS ((OTRS)) Community Edition
Is osTicket a good alternative to ((OTRS)) Community Edition?
- Most users think osTicket is a great ((OTRS)) Community Edition alternative.
- osTicket is the most popular Web-based alternative to ((OTRS)) Community Edition.
- osTicket is Free and Open Source((OTRS)) Community Edition is Free Personal and Open Source

Zendesk
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
241 Zendesk alternatives
+1
License model
- Paid • Proprietary
Application type
- Help Desk Platform
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
Zendesk Features
Real time collaboration
Knowledge base
Email integration
On Demand
Show all NaN Zendesk features ▾
Zendesk VS ((OTRS)) Community Edition
Is Zendesk a good alternative to ((OTRS)) Community Edition?
- Almost everyone thinks Zendesk is a great ((OTRS)) Community Edition alternative.
- Zendesk is the most popular Android, iPhone, iPad & Android Tablet alternative to ((OTRS)) Community Edition.
- Zendesk is the most popular commercial alternative to ((OTRS)) Community Edition.
- Zendesk is Paid and Proprietary((OTRS)) Community Edition is Free Personal and Open Source

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LiveAgent
LiveAgent Helpdesk is a customer support platform that allows communication through various channels including voice calls, emails, live chat, and social media. It provides a simple interface for responding to all these channels ...

https://www.liveagent.com/
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Freshdesk
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
228 Freshdesk alternatives
License model
- Freemium • Proprietary
Application types
- Help Desk Platform
- Customer Feedback Manager
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Apps
+1
Freshdesk Features
1. Ad-free
2. Pricing per agent
3. Ads monitoring
4. Customer service
5. Automatic customer engagement
Show all NaN Freshdesk features ▾
Freshdesk VS ((OTRS)) Community Edition
Is Freshdesk a good alternative to ((OTRS)) Community Edition?

LiveAgent
LiveAgent Helpdesk is a customer support platform that allows communication through various channels including voice calls, emails, live chat, and social media. It provides a simple interface for responding to all these channels from one place.
201 LiveAgent alternatives
License model
- Paid • Proprietary
Application types
- Help Desk Platform
- CRM System
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
- PHP
+3
LiveAgent Features
1. VoiP Calls
2. Gamification
3. Beat maker
4. Knowledge base
5. Call recording
6. Customer service
7. Helpdesk Ticketing
8. Live Support Chat
9. Integrated Chat
Show all NaN LiveAgent features ▾
LiveAgent VS ((OTRS)) Community Edition
Is LiveAgent a good alternative to ((OTRS)) Community Edition?
Comments about LiveAgent as an Alternative to ((OTRS)) Community Edition

Eacif
Yes, I think this is good Agent.
Positive comment •Jan 13, 2016
0
- Almost everyone thinks LiveAgent is a great ((OTRS)) Community Edition alternative.
- LiveAgent is Paid and Proprietary((OTRS)) Community Edition is Free Personal and Open Source

UseResponse
UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
197 UseResponse alternatives
License model
- Paid • Proprietary
Application types
- Help Desk Platform
- Customer Feedback Manager
Platforms
- Online
- Self-Hosted
+5
UseResponse Features
1. Helpdesk Ticketing
2. Kanban Board
3. Customizable
4. Product Roadmap Management
5. Chatbot Builder
6. Idea management
7. Task assignments
8. Kanban Chart
9. Knowledge base
Show all NaN UseResponse features ▾
UseResponse VS ((OTRS)) Community Edition
Is UseResponse a good alternative to ((OTRS)) Community Edition?

Zammad
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
37 Zammad alternatives
License model
- Free • Open Source
Application type
- Help Desk Platform
Platforms
- Linux
- Self-Hosted
+9
Zammad Features
1. Auto Responder
2. Email tracking
3. SLA
4. Knowledge base
5. REST API
6. Customizable
7. Ruby
Show all NaN Zammad features ▾
Zammad VS ((OTRS)) Community Edition
Is Zammad a good alternative to ((OTRS)) Community Edition?

HelpCrunch
Live chat software for small businesses and startups.

All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.
58 HelpCrunch alternatives
License model
- Paid • Proprietary
Application types
- Help Desk Platform
- CRM System
Platforms
- Online
- Android
- iPhone
- Software as a Service (SaaS)
+9
HelpCrunch Features
1. Email automation
2. Marketing Automation
3. Integrated Chat
4. Automatic messages
5. Slack integration
6. Live Support Chat
7. Helpdesk Ticketing
8. Pricing per agent
Show all NaN HelpCrunch features ▾
HelpCrunch VS ((OTRS)) Community Edition
Is HelpCrunch a good alternative to ((OTRS)) Community Edition?
- HelpCrunch is the most popular SaaS alternative to ((OTRS)) Community Edition.
- HelpCrunch is Paid and Proprietary((OTRS)) Community Edition is Free Personal and Open Source

GLPI
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
49 GLPI alternatives
License model
- Paid • Open Source
Application types
- Help Desk Platform
- Inventory Management Tool
Platforms
- Self-Hosted
- Software as a Service (SaaS)
+4
GLPI Features
1. Website Monitoring
2. Incident Management
3. Helpdesk Ticketing
4. Reporting
5. REST API
6. Knowledge base
Show all NaN GLPI features ▾
GLPI VS ((OTRS)) Community Edition
Is GLPI a good alternative to ((OTRS)) Community Edition?

ProProfs Help Desk
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
169 ProProfs Help Desk alternatives
License model
- Paid • Proprietary
Application type
- Help Desk Platform
Platforms
- Online
+2
ProProfs Help Desk Features
1. Shared inbox
2. Helpdesk Ticketing
3. Canned responses
4. In-built Bug tracking
5. Custom data fields
6. Reporting
7. Instant Replay
8. Knowledge Management
9. Knowledge Base structuring
Show all NaN ProProfs Help Desk features ▾
ProProfs Help Desk VS ((OTRS)) Community Edition
Is ProProfs Help Desk a good alternative to ((OTRS)) Community Edition?

Solarwinds Web Help Desk
SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly interface for managing service tickets, automating help desk tasks, and can be adapted for small and large organizations, as well as Managed Service...
92 Solarwinds Web Help Desk alternatives
License model
- Paid • Proprietary
Application type
- Help Desk Platform
Platforms
- Mac
- Windows
- Linux
- Online
- iPhone
- Google Chrome
- Safari
- iPad
Solarwinds Web Help Desk Features
Knowledge base
IT Asset Management
Show all NaN Solarwinds Web Help Desk features ▾
Solarwinds Web Help Desk VS ((OTRS)) Community Edition
Is this a good alternative to ((OTRS)) Community Edition?

Deskpro
Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise.
75 Deskpro alternatives
License model
- Paid • Proprietary
Application types
- Help Desk Platform
- CRM System
Platforms
- Online
- Self-Hosted
- Software as a Service (SaaS)
Deskpro Features
Customer service
Knowledge base
Show all NaN Deskpro features ▾
+1
Deskpro VS ((OTRS)) Community Edition
Is Deskpro a good alternative to ((OTRS)) Community Edition?