((OTRS)) Community Edition icon
((OTRS)) Community Edition icon

((OTRS)) Community Edition

((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

OTRS - Dashboard

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Alerts

  • Discontinued

Platforms

  • Mac
  • Linux  Fedora Core / RHEL / CentOS / openSUSE / SLES packages available. Source code also available.
  • Online
  • Self-Hosted
  • Perl
OTRS - Stats
OTRS - Customer Portal including FAQs & Customer Chat via Audio and Video
Alternatives  
Discontinued

From https://community.otrs.com :With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

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((OTRS)) Community Edition information

((OTRS)) Community Edition was added to AlternativeTo by lex.robin0 on and this page was last updated .

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What is ((OTRS)) Community Edition?

((OTRS)) Community Edition is the open source version of the fully-managed OTRS service management suite, a leading cloud-based ticketing and process automation solution for service management teams that makes communication with customers easier, cheaper and more transparent.

Free of license costs and with an open flexible architecture, ((OTRS)) Community Edition makes it possible for service organizations to build a customized and powerful service management solution that results in high-quality service at minimal operational cost. Since Version 5, ((OTRS)) Community Edition has incorporated a responsive design so that it is easy-to-use on any mobile device. A new chat feature, including webRTC based audio and video chat, appointment calendar for improved team collaboration and resource planning plus fully encrypted messaging are also included.

Download ((OTRS)) Community Edition today, or contact us to discuss fully-managed options of the most up-to-date version of OTRS.