((OTRS)) Community Edition Alternatives
((OTRS)) Community Edition has been discontinued. Similar apps include FreeScout, which is open source with a free version. Other options are Freshdesk, Zendesk, osTicket and LiveAgent. You're spoiled for choice with Help Desk Platforms like ((OTRS)) Community Edition: we list more than 50 alternatives for the web, Windows, self-hosting, Linux and Android.
Alternatives list
DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.
Cost / License
- Freemium
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
+9
For over 30 years Track-It! help desk software has been the leading choice for small to medium-sized businesses searching for help desk and asset management systems. In fact, over 50,000 customer sites worldwide have installed a Track-It! help desk.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Windows
- Android
- iPhone
- iPad
+8
173 Gorgias Helpdesk alternativesCentralizes multichannel support into a single interface, automates ticket classification and responses with machine learning, integrates with CRM and eCommerce platforms, supports analytics, collaboration, shared inboxes, macros, SLAs, multi-language, and custom workflows.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
United States
Web based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful platform especially suitable for application development or product development organizations.
Cost / License
- Paid
- Proprietary
Application typeApplication types
Platforms
- Online
Sweden
EU
+2
Web-based help desk and service management solution providing automated email ticketing, Incident, Problem, Change and Asset Management functionality, plus a lot more!.
Cost / License
- Paid
- Proprietary
Application typeApplication types
Platforms
- Windows
- Self-Hosted
- Internet Explorer
- Google Chrome
- Microsoft SQL Server
- Safari
- Firefox
United Kingdom
+5
Helprace is a personalized help desk system. Email ticketing, self-service, docs, feedback and community. Fully integrated together and easy to use. Only pay for what you really need.
Cost / License
- Paid
- Proprietary
Application typeApplication types
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- United States
+2
Provides integrated live chat and SMS services alongside a sophisticated support ticket system supporting email, SQL IMAP, cron jobs, and unlimited operators. Features mobile optimization, client dashboards, customization options like CMS, billing alternatives, and a responsive, user-centric interface.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Self-Hosted
Switzerland
+2
Customer Service Software by Parature. A smarter, more efficient way to serve, support, retain, engage with and maximize the value of every customer. Integrated customer portal, knowledgebase, and ticket system.
Cost / License
- Paid
- Proprietary
Platforms
- Mac
- Windows
- Linux
P
Ticketed support and e-mail management
If you are looking for an easy to use yet extremely powerful service to help you manage desktop and mobile customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service.
Cost / License
- Freemium
- Proprietary
Application type
Platforms
- Online
- United Kingdom
