RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
United States
((OTRS)) Community Edition Alternatives
((OTRS)) Community Edition has been discontinued. Similar apps include FreeScout, which is open source with a free version. Other options are Freshdesk, Zendesk, osTicket and LiveAgent. You're spoiled for choice with Help Desk Platforms like ((OTRS)) Community Edition: we list more than 50 alternatives for the web, Windows, self-hosting, Linux and Android.
Alternatives list
- 52 Request Tracker alternatives
Top-rated B2B helpdesk with AI capabilities providing dynamic SLAs, native integrations with Salesforce and ChatGPT, it streamlines workflows for efficient support and enhances customer relationship management as businesses scale.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Software as a Service (SaaS)
- United States
+4
HappyFox is a web based customer support ticketing system and is cloud-based. It is a centralized ticket support system that manages incoming request coming from multiple channels like voice, chat, email and social media.
Cost / License
- Paid
- Proprietary
Application typeApplication types
Platforms
- Online
- Windows Mobile
- Android
- iPhone
- United States
+8
Vision Helpdesk offers Help Desk, Satellite Desk and Service Desk, Trusted by 8000+ companies Vision Helpdesk offers solution for every size business.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Mac
- Windows
- Linux
- Online
- Windows Mobile
- Android
- Windows Phone
- Self-Hosted
India
+1
186 Trengo alternativesOne inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.
Cost / License
- Paid
- Proprietary
Platforms
- Mac
- Online
- Android
- iPhone
- Software as a Service (SaaS)
Netherlands
EU
Cerb6 is a fast and flexible web-based platform for business collaboration and automation. Remember anything about anyone, collaborate from anywhere, deftly reply to a flood of email, automate, stay informed, capture feedback, track time, flag opportunities, manage tasks, share...
Cost / License
- Paid
- Proprietary
Application typeApplication types
Platforms
- Mac
- Windows
- Linux
- Online
- United States
Happi is a new take on async customer support, simple to use and feels like having a conversation over DMs.
Cost / License
- Freemium
- Proprietary
Platforms
- Online
- Software as a Service (SaaS)
System Center Service Manager provides an integrated platform for automating and adapting your organization's IT service management best practices.
Cost / License
- Paid
- Proprietary
Platforms
- Windows
- Self-Hosted
UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
Cost / License
- Paid
- Proprietary
Application typeApplication types
Platforms
- Online
- Self-Hosted
- United States
+5
United Kingdom
