((OTRS)) Community Edition Alternatives
((OTRS)) Community Edition has been discontinued. Similar apps include FreeScout, which is open source with a free version. Other options are Freshdesk, Zendesk, osTicket and LiveAgent. You're spoiled for choice with Help Desk Platforms like ((OTRS)) Community Edition: we list more than 50 alternatives for the web, Windows, self-hosting, Linux and Android.
Alternatives list
SupportPal is a powerful self-hosted help desk solution that is simple and intuitive to use. It supports a multi-channel inbox, including email, Twitter and Facebook. It comes with a host of automation and ticket management tools, like SLA plans, macros, filters, follow ups and...
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Self-Hosted
United Kingdom
Our online help desk is so much more than “just another ticketing system.”
Most support software only supports one-to-one communications with your customers and you lose visibility at the customer level. TeamSupport gives you visibility of the entire customer so you can be proac.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
United States
Turns email into shared tickets for assignment and follow-up. Teams use private comments, draft replies and labels, while customers can use a portal to create or track requests. Knowledge bases support self-service, while reports and an audit trail track activity.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
India
+1
DiamanteDesk is an independent support ticket system which is designed to listen to your customers and quickly react to satisfy their needs. Currently, it can be easily integrated into the Oro platform but in the short run it will be available for other CRM systems.
Cost / License
- Free
- Open Source
Application type
Platforms
- Mac
- Windows
- Linux
Ukraine
+6
IntraService will allow you to bring your customer support to the brand new level with minimal costs. The system is extremely easy to set up and use and is compatible with ITIL; it can be implemented in a single day as a SaaS model or as self-hosted solution.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Windows
- Android
- iPhone
- iPad
- Self-Hosted
- Microsoft SQL Server
- ASP.NET MVC
- Microsoft IIS
If your business needs to log, track, manage, automate and escalate support issues, then please read on.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Windows
- Online
H
Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Windows
- Online
- Android
- Android Tablet
- iPad
- United States
+1
Trakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to provide exceptional customer support while earning customers smiles.
Cost / License
- Paid
- Proprietary
Application typeApplication types
Platforms
- Mac
- Windows
- Linux
- Online
- Windows Mobile
- Android
- iPhone
- Chrome OS
- Android Tablet
- Windows Phone
- iPad
- Kindle Fire
- United States
Full Help is a full-featured, self-hosted help desk solution. A help desk & knowledgebase software for your business that you pay for just once and installs on your own server. Supports email, live chat, contact form, and API conversation channels.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Self-Hosted
+5
Russia
Australia
