((OTRS)) Community Edition AlternativesHelp Desk Platforms and other similar apps like ((OTRS)) Community Edition

((OTRS)) Community Edition is described as 'The free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to ((OTRS)) Community Edition for a variety of platforms, including Web-based, Windows, Self-Hosted, Linux and Android apps. The best ((OTRS)) Community Edition alternative is FreeScout, which is both free and Open Source. Other great apps like ((OTRS)) Community Edition are Freshdesk, Zendesk, osTicket and LiveAgent.

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Alternatives list

  1. FreeScout icon

    FreeScout

     39 likes

    Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    103 FreeScout alternatives

    Cost / License

    • Freemium (Pay once)
    • Open Source (AGPL-3.0)

    Application type

    Platforms

    • Mac
    • Linux
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1
     
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    1
    Comments about FreeScout as an Alternative to ((OTRS)) Community Edition
    Guest
    Positive
    1

    We were using OTRS for few years in our company. Now only after switching to FreeScout our team realized how clumsy OTRS was!!

    Review by a new / low-activity user.
    ((OTRS)) Community Edition Icon
    FreeScout icon

    • FreeScout is the most popular Android, Mac, iPhone & Linux alternative to ((OTRS)) Community Edition.

    • FreeScout is the most popular Open Source & free alternative to ((OTRS)) Community Edition.

    • FreeScout is Freemium and Open Source((OTRS)) Community Edition is Free Personal and Open Source
    • FreeScout is Lightweight and Privacy focused((OTRS)) Community Edition is not according to our users
  2. Freshdesk icon

    Freshdesk

     124 likes

    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    80 Freshdesk alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1
     

    • Most users think Freshdesk is a great ((OTRS)) Community Edition alternative.

    • Freshdesk is the most popular Web-based & Windows alternative to ((OTRS)) Community Edition.

    • Freshdesk is Freemium and Proprietary((OTRS)) Community Edition is Free Personal and Open Source
    • Freshdesk is Customizable((OTRS)) Community Edition is not according to our users
  4. Zendesk icon

    Zendesk

     67 likes

    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    265 Zendesk alternatives

    Cost / License

    • Subscription
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3
     
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    6

    • Almost everyone thinks Zendesk is a great ((OTRS)) Community Edition alternative.

    • Zendesk is the most popular commercial alternative to ((OTRS)) Community Edition.

    • Zendesk is Paid and Proprietary((OTRS)) Community Edition is Free Personal and Open Source
  5. Ad
    Screenshot
    Freshdesk icon
    Freshdesk

    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    https://www.freshworks.com
    Learn More
  6. osTicket icon

    osTicket

     70 likes

    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    110 osTicket alternatives

    Cost / License

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    Client Interface - Welcome Screen
     
  7. LiveAgent icon

    LiveAgent

     56 likes

    Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widget. Create knowledge bases easily.

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • PHP
    LiveAgent screenshot 1
     
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    1
    24
    Comments about LiveAgent as an Alternative to ((OTRS)) Community Edition
    Eacif
    Positive
    0

    Yes, I think this is good Agent.

    Review by a new / low-activity user.
    ((OTRS)) Community Edition Icon
    LiveAgent icon

    • Almost everyone thinks LiveAgent is a great ((OTRS)) Community Edition alternative.

    • LiveAgent is Paid and Proprietary((OTRS)) Community Edition is Free Personal and Open Source
  8. Zammad icon

    Zammad

     34 likes

    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    41 Zammad alternatives

    Cost / License

    • Free
    • Open Source

    Application type

    Platforms

    • Linux
    • Self-Hosted
    Zammad screenshot 1
     
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    12
  10. GLPI icon

    GLPI

     25 likes

    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    54 GLPI alternatives

    Cost / License

    Application types

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
    GLPI screenshot 1
     

    • GLPI is the most popular SaaS alternative to ((OTRS)) Community Edition.

    • GLPI is Paid and Open Source((OTRS)) Community Edition is Free Personal and Open Source
  11. Deskpro icon

    Deskpro

     17 likes

    Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise.

    Cost / License

    • Pay once
    • Proprietary

    Application types

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    Deskpro's Help Centre and Knowledge Base
     
  12. Solarwinds Web Help Desk icon

    Solarwinds Web Help Desk

     19 likes

    SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly interface for managing service tickets, automating help desk tasks, and can be adapted for small and large organizations, as well as Managed Service...

    Cost / License

    • Pay once
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • Google Chrome
    • Safari
    • iPad
    Solarwinds Web Help Desk screenshot 1
     
  13. OTRS icon

    OTRS

     14 likes

    OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.

    64 OTRS alternatives

    Cost / License

    • Pay once or Subscription
    • Proprietary

    Application types

    Platforms

    • Windows
    • Linux
    • Online
    OTRS screenshot 1
     
  14. Znuny icon

    Znuny

     1 like

    Znuny is a fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set is the same and will be extended in the future.

    6 Znuny alternatives

    Cost / License

    Application type

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    Znuny screenshot 1
     
  15. UseResponse icon

    UseResponse

     132 likes

    UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    Cost / License

    • Pay once or Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Self-Hosted
    Help Center of UseResponse
     
12 of 82 ((OTRS)) Community Edition alternatives