The best Help Desk alternative to Zendesk is FreeScout, which is both free and Open Source. If that doesn't suit you, our users have ranked more than 100 alternatives to Zendesk and loads of them are Help Desk Platforms so hopefully you can find a suitable replacement. Other interesting Help Desk Platform alternatives to Zendesk are osTicket, HelpCrunch, UseResponse and Freshdesk.
Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.
It's free, open source and have a nice feedback from developers
I have been using Helpscout, I think freescout is the best
Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
Platform centralizes live chat, in-app messaging, automated email marketing, and ticketing with personalized, targeted campaigns, feedback collection, integrations such as WordPress and Shopify, and unified multi-channel support for web and mobile customer engagement.
UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
More channels to provide support like in messengers using flexible automation rules. Kanban board allows great planning of tickets. Could be easily used as task management and issue tracking.
I like UseResponse as Zendesk alternative because it has the core features of omnichannel ticketing system and can be deployed on-premise
UseResponse interface is more clear and easy to set up and use, while includes basic similar features of a ticketing system
Offers automated ticket management, multichannel communication, SLA tracking, analytics, customizable workflows, self-service, collaboration tools, AI-driven automation with live translation, knowledge base, proactive insights, secure access, and customer feedback features.
Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widget. Create knowledge bases easily.
Deskhero is an AI email support platform that connects to Gmail or Outlook and suggests contextual replies using customer history, knowledge base content, and Shopify data.
I like Deskhero as an alternative to Zendesk because it feels more straightforward and easier to work with, especially if you want faster support workflows without the extra complexity.
I like that DeskHero keeps things inside Gmail or Outlook and doesn’t try to replace your workflow. The AI drafts replies based on past emails and can use Shopify data, which makes handling support feel much faster and more natural.
Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.
Help Scout offers scalable customer support with a personalized email-like experience. Enjoy a clutter-free interface, excellent reporting, knowledge base, integrations, a robust API, and iPhone app support, allowing teams of all sizes to maintain customer focus.
ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...
Very easy setup and much quicker to load than Zendesk.
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
Deskpro is a help desk platform that uses AI technology for multi-channel communication. It offers security, compliance, and data privacy features. Users can deploy the platform on a private cloud, on-premise, or in sovereign data centers.
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The best open source Zendesk competitor I've tried