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Open Source Zendesk Alternatives

The best open source alternative to Zendesk is FreeScout. If that doesn't suit you, our users have ranked more than 100 alternatives to Zendesk and many of them is open source so hopefully you can find a suitable replacement. Other interesting open source alternatives to Zendesk are osTicket, Zammad, ((OTRS)) Community Edition and SuiteCRM.

Zendesk alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Zendesk.
This page was last updated Jun 14, 2022
Zendesk
  63
  • Online
  • Android
  • iPhone
  • iPad
  • Android Tablet

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

Learn more about Zendesk

  1. Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.

    FreeScout vs Zendesk opinions
    Almost everyone thinks FreeScout is a great alternative to Zendesk.
     all • positive • negative      relevance • date

    Much quicker to load and obviously more private

    Top positive comment  over 1 year ago
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    4

    The best open source Zendesk competitor I've tried

    Top positive comment  almost 2 years ago
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    4
    usedesk

    Usedesk is way better - just saying.

    Positive comment • 12 months ago
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    0

    It's free, open source and have a nice feedback from developers

    Positive comment • about 1 year ago
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    0
    MurliVM

    I have been using Helpscout, I think freescout is the best

    Positive comment • about 1 year ago
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    0

    Freescout is the best open source for the ticketing system. Updates are frequent and new modules are published regularly. We are using it for 4 mailboxes with no recurring cost plus you get access to the code so you 100% over it and 100% control of your data.

    Positive comment • over 1 year ago
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    1

    Feature complete. Save a fortune. Well maintained.

    Positive comment • over 1 year ago
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    0
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    7 of 11 comments

  2. osTicket

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    • Free • Open Source
    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron

    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.

    Almost everyone thinks osTicket is a great alternative to Zendesk.

  4. Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    Almost everyone thinks Zammad is a great alternative to Zendesk.

  5. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

    Discontinued

    From https://community.otrs.com :With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

    ((OTRS)) Community Edition vs Zendesk opinions
    Most users think ((OTRS)) Community Edition is a great alternative to Zendesk.

    Access control. Easy to use.

    Positive comment • over 4 years ago
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  6. SuiteCRM

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    • Free • Open Source
    • Windows
    • Linux
    • Online
    • Self-Hosted
    • Software as a Service (SaaS)

    SuiteCRM provides an enterprise-grade Customer Relationship Management (CRM) application to a global community of users and software developers. It is a robust and credible alternative to Salesforce, Microsoft and the major CRM vendors.

    Most users think SuiteCRM is a great alternative to Zendesk.

  8. With the free and open source Corteza Service Cloud you can deliver faster and more personalised service to your clients. Customer service agents are provided with 360-degree overviews on cases, enabling them to provide the best service quickly.

  9. GLPI

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    • Free Personal • Open Source
    • Mac
    • Windows
    • Linux
    • Online
    • Self-Hosted
    • Software as a Service (SaaS)

    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    GLPI vs Zendesk opinions
    pros, cons and recent comments

    It's more an inventory system

    Negative comment • 3 months ago
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    0

  10. OpenSupports

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    • Free • Open Source
    • Self-Hosted

    OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer.

  11. Handesk

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    • Free • Open Source
    • Self-Hosted

    Handesk has been created to have a powerful yet simple Ticketing system, we needed a system that allowed us to have multiple teams, with multiple users, easy and efficient reporting by all/team/user as well as lead management.

  12. Helpy.io

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    • Freemium • Open Source
    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)

    Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.

Showing 10 of 20 alternatives