Open Source Zendesk Alternatives
The best open source alternative to Zendesk is osTicket, which is both free and Open Source. If that doesn't suit you, our users have ranked more than 100 alternatives to Zendesk and 19 is open source so hopefully you can find a suitable replacement. Other interesting open source alternatives to Zendesk are FreeScout (Freemium, Open Source), Zammad (Free, Open Source), ((OTRS)) Community Edition (Free Personal, Open Source) and SuiteCRM (Free, Open Source).
- Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management. View 94 alternatives to osTicket
- Free • Open Source
- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
- Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting. View 17 alternatives to FreeScout
- Freemium • Open Source
- Mac
- Windows
- Linux
- MySQL Community Edition
- Self-Hosted
- MariaDB
- Laravel
- PHP
- Cloudron
FreeScout vs Zendesk
Much quicker to load and obviously more privateThe best open source Zendesk competitor I've triedMurliVM I have been using Helpscout, I think freescout is the bestFreescout is the best open source for the ticketing system. Updates are frequent and new modules are published regularly. We are using it for 4 mailboxes with no recurring cost plus you get access to the code so you 100% over it and 100% control of your data.Feature complete. Save a fortune. Well maintained.New updates come quick and it is very easy to use an maintain.Simple, free, and works fine - Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails. View 30 alternatives to Zammad
- Free • Open Source
- Linux
- Self-Hosted
- ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction. View 79 alternatives to ((OTRS)) Community Edition
Discontinued
From https://community.otrs.com :
With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.
- Free Personal • Open Source
- Mac
- Linux
- Online
- Self-Hosted
- Perl
((OTRS)) Community Edition vs Zendesk
Access control. Easy to use. - SuiteCRM provides an enterprise-grade Customer Relationship Management (CRM) application to a global community of users and software developers. View 192 alternatives to SuiteCRM
- With the free and open source Corteza Service Cloud you can deliver faster and more personalised service to your clients. Customer service agents are provided with 360-degree overviews on cases, enabling them to provide the best service quickly. View 38 alternatives to Corteza Service Cloud
- Free • Open Source
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- iPad
- Self-Hosted
- GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions. View 37 alternatives to GLPI
- Free Personal • Open Source
- Mac
- Windows
- Linux
- Online
- Self-Hosted
- Software as a Service (SaaS)
- OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. View 52 alternatives to OpenSupports
- Handesk has been created to have a powerful yet simple Ticketing system, we needed a system that allowed us to have multiple teams, with multiple users, easy and efficient... View 17 alternatives to Handesk
- Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,. View 145 alternatives to Helpy.io
- Freemium • Open Source
- Mac
- Windows
- Linux
- Online
- iPhone
- iPad
- Self-Hosted
- Software as a Service (SaaS)