The Best Open Source Zendesk AlternativesTop Help Desk Platforms and other similar apps like Zendesk
The best open source alternative to Zendesk is FreeScout. If that doesn't suit you, our users have ranked more than 100 alternatives to Zendesk and many of them is open source so hopefully you can find a suitable replacement. Other interesting open source alternatives to Zendesk are osTicket, Libredesk, Zammad and GLPI.
- Help Desk Platform
- Paid • Proprietary
- 90 FreeScout alternatives
Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.
License model
- Freemium • Open Source
Application types
Platforms
- Mac
- Windows
- Linux
- MySQL Community Edition
- Self-Hosted
- MariaDB
- Laravel
- PHP
- Cloudron
Comments about FreeScout as an Alternative to Zendesk
Top Positive CommentMost Recent CommentIt's free, open source and have a nice feedback from developers
MurliVMI have been using Helpscout, I think freescout is the best
- 106 osTicket alternatives
Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
License model
- Free • Open Source
Application types
Country of Origin
United States
Platforms
- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
osTicket Features
- 30 Libredesk alternatives
Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.
License model
- Free • Open Source
Application types
Platforms
- Self-Hosted
- Docker
- 39 Zammad alternatives
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
License model
- Free • Open Source
Application type
Country of Origin
Germany
EU
Platforms
- Linux
- Self-Hosted
- 54 GLPI alternatives
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
License model
- Paid • Open Source
Application types
Country of Origin
France
EU
Platforms
- Self-Hosted
- Software as a Service (SaaS)
GLPI Features
Comments about GLPI as an Alternative to Zendesk
It's more an inventory system
A cloud-based help desk software which is built to caters the need of the clients with its incredible functionality. It has been built to solve the customer’s queries and deliver them the best solution.
License model
- Paid • Open Source
Application type
Country of Origin
India
Platforms
- Online
- 50 Peppermint Ticket Management alternatives
An open source ticket management & help desk solution. A freshdesk alternative.
- 221 SuiteCRM alternatives
SuiteCRM provides an enterprise-grade Customer Relationship Management (CRM) application to a global community of users and software developers. It is a robust and credible alternative to Salesforce, Microsoft and the major CRM vendors.
License model
- Free • Open Source
Application type
Country of Origin
United Kingdom
Platforms
- Windows
- Linux
- Online
- Self-Hosted
- Software as a Service (SaaS)
- 49 iTop by Combodo alternatives
If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind.
License model
- Freemium • Open Source
Application types
Country of Origin
France
EU
Platforms
- Self-Hosted
Top iTop by Combodo Features
The best open source Zendesk competitor I've tried