The Best Open Source Zendesk AlternativesTop Help Desk Platforms and other similar apps like Zendesk

The best open source alternative to Zendesk is FreeScout. If that doesn't suit you, our users have ranked more than 100 alternatives to Zendesk and many of them is open source so hopefully you can find a suitable replacement. Other interesting open source alternatives to Zendesk are osTicket, Libredesk, Zammad and GLPI.

Zendesk iconZendesk
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Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels...

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Zendesk alternatives page was last updated Mar 28, 2025
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  1. FreeScout icon

    FreeScout

     37 likes
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    Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    90 FreeScout alternatives

    License model

    • Freemium • Open Source

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1

    Properties

    1.  Lightweight
    2.  Privacy focused

    Features

    1.  Helpdesk Ticketing
    2.  Multiple mailboxes
    3.  SMTP Support
    4.  IMAP Support
    5.  Email workflows
    6.  Workflow Automation
    7.  Auto Responder
    8.  Support for Multiple Users
    9.  SPF support
    10.  Ad-free
    11.  Based on Laravel
    12.  No Tracking

    FreeScout VS Zendesk

     
    Comments about FreeScout as an Alternative to Zendesk
    Top Positive Comment
    Guest
    Sep 22, 2020
    4

    The best open source Zendesk competitor I've tried

    Most Recent Comment
    Guest
    Positive Jun 30, 2021
    0

    It's free, open source and have a nice feedback from developers

    MurliVM
    Positive May 19, 2021
    0

    I have been using Helpscout, I think freescout is the best

    Show more comments
    3 of 10 comments
    Zendesk Icon
    FreeScout icon

    • Almost everyone thinks FreeScout is a great Zendesk alternative.

    • FreeScout is the most popular Windows, Mac, Linux & Self-Hosted alternative to Zendesk.

    • FreeScout is the most popular Open Source & free alternative to Zendesk.

    • FreeScout is Freemium and Open SourceZendesk is Paid and Proprietary
    • FreeScout is LightweightZendesk is not according to our users
  2. osTicket icon

    osTicket

     70 likes
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    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    106 osTicket alternatives

    License model

    • Free • Open Source

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    Client Interface - Welcome Screen

    osTicket Features

    1.  Ad-free
    2.  Helpdesk Ticketing
    3.  Dockerized

    osTicket VS Zendesk

     

    • Almost everyone thinks osTicket is a great Zendesk alternative.

    • osTicket is the most popular Web-based alternative to Zendesk.

    • osTicket is Free and Open SourceZendesk is Paid and Proprietary
  4. Libredesk icon

    Libredesk

     5 likes
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    Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.

    30 Libredesk alternatives

    License model

    • Free • Open Source

    Application types

    Platforms

    • Self-Hosted
    • Docker
    Libredesk screenshot 1

    Properties

    1.  Privacy focused

    Features

    1.  No Tracking
    2.  Ad-free
    3.  AI-Powered
    4.  Canned responses
    5.  Helpdesk Ticketing
    6.  Task assignments

    Libredesk VS Zendesk

     
  5. Zammad icon

    Zammad

     34 likes
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    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    39 Zammad alternatives

    License model

    • Free • Open Source

    Application type

    Country of Origin

    • DE flagGermany
    • European Union flagEU

    Platforms

    • Linux
    • Self-Hosted
    Zammad screenshot 1

    Properties

    1.  Customizable

    Features

    1.  Auto Responder
    2.  Email tracking
    3.  SLA
    4.  Knowledge base
    5.  REST API

    Zammad VS Zendesk

     
  6. GLPI icon

    GLPI

     25 likes
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    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    54 GLPI alternatives

    License model

    Application types

    Country of Origin

    • FR flagFrance
    • European Union flagEU

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
    GLPI screenshot 1

    GLPI Features

    1.  Website Monitoring
    2.  Incident Management
    3.  Helpdesk Ticketing
    4.  Reporting
    5.  REST API
    6.  Knowledge base

    GLPI VS Zendesk

     
    Comments about GLPI as an Alternative to Zendesk
    Guest
    Negative Mar 30, 2022
    0

    It's more an inventory system

    Zendesk Icon
    GLPI icon
    • GLPI is Paid and Open SourceZendesk is Paid and Proprietary
  7. UVdesk icon

    UVdesk

     8 likes
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    A cloud-based help desk software which is built to caters the need of the clients with its incredible functionality. It has been built to solve the customer’s queries and deliver them the best solution.

    License model

    Application type

    Country of Origin

    • IN flagIndia

    Platforms

    • Online
    UVdesk screenshot 1

    Properties

    1.  Lightweight

    Features

    1.  WYSIWYG Support
    2.  Social media integration

    UVdesk VS Zendesk

     
  9. Peppermint Ticket Management icon

    Peppermint Ticket Management

     1 like
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    An open source ticket management & help desk solution. A freshdesk alternative.

    50 Peppermint Ticket Management alternatives

    License model

    • Free • Open Source

    Application type

    Platforms

    • Docker
    • Self-Hosted
    Peppermint Ticket Management screenshot 1

    Peppermint Ticket Management VS Zendesk

     
  10. SuiteCRM icon

    SuiteCRM

     25 likes
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    SuiteCRM provides an enterprise-grade Customer Relationship Management (CRM) application to a global community of users and software developers. It is a robust and credible alternative to Salesforce, Microsoft and the major CRM vendors.

    221 SuiteCRM alternatives

    License model

    • Free • Open Source

    Application type

    Country of Origin

    • GB flagUnited Kingdom

    Platforms

    • Windows
    • Linux
    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    SuiteCRM Home

    SuiteCRM VS Zendesk

     
  11. iTop by Combodo icon

    iTop by Combodo

     9 likes
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    If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind.

    49 iTop by Combodo alternatives

    License model

    • Freemium • Open Source

    Application types

    Country of Origin

    • FR flagFrance
    • European Union flagEU

    Platforms

    • Self-Hosted

    Top iTop by Combodo Features

    1.  Ad-free
    2.  Reminders
    3.  Calendar View
    4.  Two-factor Authentication
    5.  Calendar Integration
    6.  Dark Mode
    7.  Recurring Tasks
    8.  Support for @mentions
    9.  Kanban Board
    10.  File Tagging
    11.  Subtasks
    12.  Goal Setting

    iTop by Combodo VS Zendesk

     
9 of 21 Zendesk alternatives