Self-Hosted Zendesk Alternatives

Zendesk is not available as a self-hosted solution but there are plenty of alternatives for power users and business that want to host a solution on-premise. The best Self-Hosted alternative is FreeScout, which is both free and Open Source. If that doesn't suit you, our users have ranked more than 100 alternatives to Zendesk and many of them are available as a self-hosted solution so hopefully you can find a suitable replacement. Other interesting Self-Hosted alternatives to Zendesk are osTicket, UseResponse, Libredesk and ProProfs Knowledge Base.

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Alternatives list

  1. FreeScout icon

    FreeScout

     40 likes

    Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    103 FreeScout alternatives

    Cost / License

    • Freemium (Pay once)
    • Open Source (AGPL-3.0)

    Application type

    Platforms

    • Mac
    • Linux
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1
     
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    10
    44
    Comments about FreeScout as an Alternative to Zendesk
    Top Positive Comment
    Guest
    4

    The best open source Zendesk competitor I've tried

    Review by a new / low-activity user.
    Guest
    Positive
    0

    It's free, open source and have a nice feedback from developers

    Review by a new / low-activity user.
    MurliVM
    Positive
    0

    I have been using Helpscout, I think freescout is the best

    Review by a new / low-activity user.
    3 of 10 comments
    Zendesk Icon
    FreeScout icon

    • Almost everyone thinks FreeScout is a great Zendesk alternative.

    • FreeScout is the most popular Android, Mac, iPhone & Linux alternative to Zendesk.

    • FreeScout is the most popular Open Source & free alternative to Zendesk.

    • FreeScout is Freemium and Open SourceZendesk is Paid and Proprietary
    • FreeScout is Lightweight and Privacy focusedZendesk is not according to our users
  2. osTicket icon

    osTicket

     70 likes

    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    110 osTicket alternatives

    Cost / License

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    Client Interface - Welcome Screen
     
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    30

    • Almost everyone thinks osTicket is a great Zendesk alternative.

    • osTicket is the most popular Web-based & Windows alternative to Zendesk.

    • osTicket is Free and Open SourceZendesk is Paid and Proprietary
  4. UseResponse icon

    UseResponse

     132 likes

    UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    Cost / License

    • Pay once or Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Self-Hosted
    Help Center of UseResponse
     
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    3
    35
    Comments about UseResponse as an Alternative to Zendesk
    Guest
    Positive
    0

    I like UseResponse as Zendesk alternative because it has the core features of omnichannel ticketing system and can be deployed on-premise

    Review by a new / low-activity user.
    Stan Fishkin
    Positive
    1

    More channels to provide support like in messengers using flexible automation rules. Kanban board allows great planning of tickets. Could be easily used as task management and issue tracking.

    MayersInc
    Positive
    -1

    UseResponse interface is more clear and easy to set up and use, while includes basic similar features of a ticketing system

    Zendesk Icon
    UseResponse icon

    • Most users think UseResponse is a great Zendesk alternative.

    • UseResponse is the most popular commercial alternative to Zendesk.

    • UseResponse is Paid and ProprietaryZendesk is also Paid and Proprietary
    • UseResponse is CustomizableZendesk is not according to our users
  6. ProProfs Knowledge Base icon

    ProProfs Knowledge Base

     31 likes

    ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...

    Cost / License

    • Subscription
    • Proprietary

    Application types

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    ProProfs Knowledge Base screenshot 1
     
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    1
    16
    Comments about ProProfs Knowledge Base as an Alternative to Zendesk
    Guest
    Positive
    1

    Very easy setup and much quicker to load than Zendesk.

    Review by a new / low-activity user.
    Zendesk Icon
    ProProfs Knowledge Base icon

    • Almost everyone thinks ProProfs Knowledge Base is a great Zendesk alternative.

    • ProProfs Knowledge Base is Paid and ProprietaryZendesk is also Paid and Proprietary
  7. Zammad icon

    Zammad

     35 likes

    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    42 Zammad alternatives

    Cost / License

    • Free
    • Open Source

    Application type

    Platforms

    • Linux
    • Self-Hosted
    Zammad screenshot 1
     
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    15
  9. Deskpro icon

    Deskpro

     17 likes

    Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise.

    Cost / License

    • Pay once
    • Proprietary

    Application types

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    Deskpro's Help Centre and Knowledge Base
     
  10. i-net HelpDesk icon

    i-net HelpDesk

     3 likes

    Manage customer requests efficiently with intelligent ticket management. Automate ticket assignment and keep track of all open requests.

    Cost / License

    • Pay once or Subscription
    • Proprietary

    Application type

    Platforms

    • Windows
    • Mac
    • Linux
    • Self-Hosted
    • Docker
    Ticketlist View
     
  11. GLPI icon

    GLPI

     25 likes

    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    54 GLPI alternatives

    Cost / License

    Application types

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
    GLPI screenshot 1
     
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    1
    Comments about GLPI as an Alternative to Zendesk
    Guest
    Negative
    0

    It's more an inventory system

    Review by a new / low-activity user.
    Zendesk Icon
    GLPI icon
    • GLPI is Paid and Open SourceZendesk is Paid and Proprietary
  12. HelpDesk 3 icon

    HelpDesk 3

     3 likes

    Provides integrated live chat and SMS services alongside a sophisticated support ticket system supporting email, SQL IMAP, cron jobs, and unlimited operators. Features mobile optimization, client dashboards, customization options like CMS, billing alternatives, and a responsive, user-centric interface.

    Cost / License

    • Pay once
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Self-Hosted
    HelpDesk 3 screenshot 1
     
  13. SmarterTrack icon

    SmarterTrack

     1 like

    Complete online help desk that allows you to consolidate all communication -- issue tracking, emails, live chats, calls and call logs -- in one convenient location. Available as either a hosted service or on-premise installation.

    Cost / License

    • Pay once
    • Proprietary

    Application type

    Platforms

    • Windows
    • Online
    • Self-Hosted
    SmarterTrack screenshot 1
     
  14. Vision Helpdesk icon

    Vision Helpdesk

     2 likes

    Vision Helpdesk offers Help Desk, Satellite Desk and Service Desk, Trusted by 8000+ companies Vision Helpdesk offers solution for every size business.

    Cost / License

    • Pay once or Subscription
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Windows Mobile
    • Android
    • Windows Phone
    • Self-Hosted
    Vision Helpdesk Dashboard
     
12 of 45 Zendesk alternatives