Self-Hosted Zendesk Alternatives

Zendesk is not available as a self-hosted solution but there are plenty of alternatives for power users and business that want to host a solution on-premise. The best Self-Hosted alternative is FreeScout, which is both free and Open Source. If that doesn't suit you, our users have ranked more than 100 alternatives to Zendesk and many of them are available as a self-hosted solution so hopefully you can find a suitable replacement. Other interesting Self-Hosted alternatives to Zendesk are UseResponse, osTicket, ProProfs Knowledge Base and Zammad.

Zendesk alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Zendesk.

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Self-Hosted + Open Source

Zendesk

Paid • Proprietary
Help Desk App

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

More about Zendesk

Zendesk alternatives page was last updated

FreeScout
Is this is a good alternative?
Yes
No
Freemium • Open Source
Help Desk Platform
Mac
Windows
Linux
MySQL Community Edition
Self-Hosted
MariaDB
Laravel
PHP
Cloudron
25 FreeScout alternatives
Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
- - FreeScout is the most popular Windows, Mac, Linux & Self-Hosted alternative to Zendesk.
- - FreeScout is the most popular Open Source & free alternative to Zendesk.
Suggest and vote on features
FreeScout Features
1. Auto ResponderFreeScout allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
2. LightweightFreeScout consumes less device resources compared to similar apps.
3. Privacy focusedFreeScout is considered a privacy friendly alternative.
4. No Coding RequiredFreeScout can be used without an coding or programming skills.
5. No TrackingFreeScout will not track you or use your personal data.
6. Kanban BoardFreeScout allows you to organize your workflow by moving cards with drag-and-drop functionality between multiple columns.
7. Email SchedulingYou can schedule a marketing, sales, or personal email for a time in the future with FreeScout.
8. Dark ModeFreeScout supports dark mode for comfortable usage in low light conditions.
9. Ad-freeFreeScout doesn't contain any form of external advertising.
Helpdesk Ticketing
SMTP Support
Multiple mailboxes
IMAP Support
Email workflows
Ticketing
SPF support
Support for Multiple Users
Based on Laravel
Suggested replies
Comments about FreeScout as a Alternative to Zendesk
Almost everyone thinks FreeScout is a great Zendesk alternative.
all • positive • negative relevance • date
Guest
Much quicker to load and obviously more private
Top positive comment •
4

Guest
The best open source Zendesk competitor I've tried
Top positive comment •
4

Guest
It's free, open source and have a nice feedback from developers
Positive comment •
0

MurliVM
I have been using Helpscout, I think freescout is the best
Positive comment •
0

Guest
Freescout is the best open source for the ticketing system. Updates are frequent and new modules are published regularly. We are using it for 4 mailboxes with no recurring cost plus you get access to the code so you 100% over it and 100% control of your data.
Positive comment •
1

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5 of 10 comments
UseResponse
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk App
Customer Feedback Manager
Online
Self-Hosted
194 UseResponse alternatives
UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
- - UseResponse is the most popular Web-based alternative to Zendesk.
- - UseResponse is the most popular commercial alternative to Zendesk.
Suggest and vote on features
UseResponse Features
1. Kanban BoardUseResponse allows you to organize your workflow by moving cards with drag-and-drop functionality between multiple columns.
Helpdesk ticketing
Customizable
Idea management
Task assignments
Kanban Chart
Chatbot Builder
Product Roadmap Management
Multiple languages
Community-based
Knowledge base
Comments about UseResponse as a Alternative to Zendesk
Most users think UseResponse is a great Zendesk alternative.
Guest
I like UseResponse as Zendesk alternative because it has the core features of omnichannel ticketing system and can be deployed on-premise
Positive comment •
0

Stan Fishkin
More channels to provide support like in messengers using flexible automation rules. Kanban board allows great planning of tickets. Could be easily used as task management and issue tracking.
Positive comment •
1

MayersInc
UseResponse interface is more clear and easy to set up and use, while includes basic similar features of a ticketing system
Positive comment •
-1
osTicket
Is this is a good alternative?
Yes
No
Free • Open Source
Help Desk Platform
Task Management Tool
Windows
Linux
Online
MySQL Community Edition
Self-Hosted
PHP
Cloudron
102 osTicket alternatives
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...
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osTicket Features
Ticketing
Helpdesk Ticketing
Dockerized
Opinions about osTicket as a Alternative to Zendesk
Almost everyone thinks osTicket is a great Zendesk alternative.
ProProfs Knowledge Base
Is this is a good alternative?
Yes
No
Paid • Proprietary
Customer Support Tool
Help Desk App
CRM System
Online
Self-Hosted
Software as a Service (SaaS)
37 ProProfs Knowledge Base alternatives
ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...
- - ProProfs Knowledge Base is the most popular SaaS alternative to Zendesk.
Suggest and vote on features
ProProfs Knowledge Base Features
Knowledge base
Knowledge Management
Knowledge Base structuring
Employee Self service
FAQ Automation
Wiki documentation
Document templates
Self-Service Integration
Document sharing
Wiki
Comments about ProProfs Knowledge Base as a Alternative to Zendesk
Almost everyone thinks ProProfs Knowledge Base is a great Zendesk alternative.
Guest
Very easy setup and much quicker to load than Zendesk.
Positive comment •
1
Zammad
Is this is a good alternative?
Yes
No
Free • Open Source
Customer Support Tool
Help Desk App
Linux
Self-Hosted
35 Zammad alternatives
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
Suggest and vote on features
Zammad Features
1. Auto ResponderZammad allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
Email tracking
SLA
Knowledge base
REST API
Customizable
Ruby
Twitter Integration
Email automation
Slack integration
Facebook integration
Opinions about Zammad as a Alternative to Zendesk
Almost everyone thinks Zammad is a great Zendesk alternative.
Corteza Service Cloud
Is this is a good alternative?
Yes
No
Free • Open Source
CRM System
Customer Support Tool
Customer Feedback Manager
Mac
Windows
Linux
Online
Android
iPhone
iPad
Self-Hosted
46 Corteza Service Cloud alternatives
With the free and open source Corteza Service Cloud you can deliver faster and more personalised service to your clients. Customer service agents are provided with 360-degree overviews on cases, enabling them to provide the best service quickly.
Suggest and vote on features
Corteza Service Cloud Features
Drag and Drop
Business Dashboards
Bug reporting
Performance overview
Charts
Notifications
Knowledge base
Role Management
Team Messaging
Test case management
GLPI
Is this is a good alternative?
Yes
No
Paid • Open Source
Help Desk Platform
Inventory Management Tool
Self-Hosted
Software as a Service (SaaS)
47 GLPI alternatives
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
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GLPI Features
Helpdesk Ticketing
Incident Management
REST API
Knowledge base
Reporting
Comments about GLPI as a Alternative to Zendesk
pros, cons and recent comments
Guest
It's more an inventory system
Negative comment •
0
SuiteCRM
Is this is a good alternative?
Yes
No
Free • Open Source
CRM System
Windows
Linux
Online
Self-Hosted
Software as a Service (SaaS)
214 SuiteCRM alternatives
SuiteCRM provides an enterprise-grade Customer Relationship Management (CRM) application to a global community of users and software developers. It is a robust and credible alternative to Salesforce, Microsoft and the major CRM vendors.
SuiteCRM has no features, suggest some!

Opinions about SuiteCRM as a Alternative to Zendesk
Most users think SuiteCRM is a great Zendesk alternative.