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Self-Hosted Zendesk Alternatives

Zendesk is not available as a self-hosted solution but there are plenty of alternatives for power users and business that want to host a solution on-premise. The best Self-Hosted alternative is FreeScout, which is both free and Open Source. If that doesn't suit you, our users have ranked more than 100 alternatives to Zendesk and many of them are available as a self-hosted solution so hopefully you can find a suitable replacement. Other interesting Self-Hosted alternatives to Zendesk are UseResponse, osTicket, ProProfs Knowledge Base and Zammad.

Zendesk alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Zendesk.
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Zendesk iconZendesk
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  • Online
  • Android
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Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

Learn more about Zendesk

  1. Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.

    Screenshot
    FreeScout vs Zendesk opinions
    Almost everyone thinks FreeScout is a great alternative to Zendesk.
     all • positive • negative      relevance • date

    Much quicker to load and obviously more private

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    4

    The best open source Zendesk competitor I've tried

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    4
    usedesk

    Usedesk is way better - just saying.

    Positive comment ago
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    It's free, open source and have a nice feedback from developers

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    0
    MurliVM

    I have been using Helpscout, I think freescout is the best

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    Freescout is the best open source for the ticketing system. Updates are frequent and new modules are published regularly. We are using it for 4 mailboxes with no recurring cost plus you get access to the code so you 100% over it and 100% control of your data.

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    Feature complete. Save a fortune. Well maintained.

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  2. UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    Help Center of UseResponse
    UseResponse vs Zendesk opinions
    Most users think UseResponse is a great alternative to Zendesk.

    I like UseResponse as Zendesk alternative because it has the core features of omnichannel ticketing system and can be deployed on-premise

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    MayersInc

    UseResponse interface is more clear and easy to set up and use, while includes basic similar features of a ticketing system

    Positive comment ago
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    -1
    staskltd83

    More channels to provide support like in messengers using flexible automation rules. Kanban board allows great planning of tickets. Could be easily used as task management and issue tracking.

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  3. osTicket icon

    osTicket

    • FreeOpen Source
    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron

    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.

    Client Interface - Welcome Screen
    Almost everyone thinks osTicket is a great alternative to Zendesk.
  4. ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets.

    Screenshot
    ProProfs Knowledge Base vs Zendesk opinions
    Almost everyone thinks ProProfs Knowledge Base is a great alternative to Zendesk.

    Very easy setup and much quicker to load than Zendesk.

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    1
  5. Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    Screenshot
    Almost everyone thinks Zammad is a great alternative to Zendesk.


  6. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

    Discontinued

    From https://community.otrs.com :With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

    OTRS - Dashboard
    ((OTRS)) Community Edition vs Zendesk opinions
    Most users think ((OTRS)) Community Edition is a great alternative to Zendesk.

    Access control. Easy to use.

    Positive comment ago
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    0
  7. InvGate Service Desk icon

    InvGate Service Desk

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)

    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

    Screenshot
  8. SuiteCRM icon

    SuiteCRM

    • FreeOpen Source
    • Windows
    • Linux
    • Online
    • Self-Hosted
    • Software as a Service (SaaS)

    SuiteCRM provides an enterprise-grade Customer Relationship Management (CRM) application to a global community of users and software developers. It is a robust and credible alternative to Salesforce, Microsoft and the major CRM vendors.

    SuiteCRM Home
    Most users think SuiteCRM is a great alternative to Zendesk.
  9. With the free and open source Corteza Service Cloud you can deliver faster and more personalised service to your clients. Customer service agents are provided with 360-degree overviews on cases, enabling them to provide the best service quickly.

    Corteza Service Cloud dashboard
  10. GLPI icon

    GLPI

    • Free PersonalOpen Source
    • Mac
    • Windows
    • Linux
    • Online
    • Self-Hosted
    • Software as a Service (SaaS)

    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    Screenshot
    GLPI vs Zendesk opinions
    pros, cons and recent comments

    It's more an inventory system

    Negative comment ago
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    0
Showing 10 of 44 alternatives