Free Zendesk Alternatives

The best free alternative to Zendesk is FreeScout, which is also Open Source. If that doesn't suit you, our users have ranked more than 100 alternatives to Zendesk and loads of them is free so hopefully you can find a suitable replacement. Other interesting free alternatives to Zendesk are osTicket, ProProfs Knowledge Base, Freshdesk and HubSpot.

Zendesk alternatives are mainly Help Desk Apps but may also be Customer Support Tools or CRM Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Zendesk.

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Zendesk

Paid • Proprietary
Help Desk App

Online
Android
iPhone
iPad
Android Tablet

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

Learn more about Zendesk

FreeScout
Is this a good alternative?
Yes
No
Freemium • Open Source
Help Desk App
Customer Support Tool
Customer Feedback Manager
Mac
Windows
Linux
MySQL Community Edition
Self-Hosted
MariaDB
Laravel
PHP
Cloudron
26 alternatives to FreeScout
Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
Suggest and vote on features
FreeScout Features
1. Auto ResponderFreeScout allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
2. Privacy focusedFreeScout is considered a privacy friendly alternative.
Helpdesk ticketing
SMTP Support
Multiple mailboxes
IMAP Support
Email workflows
SPF support
Ticketing
Based on Laravel
Support for Multiple Users
Suggested replies
FreeScout vs Zendesk
Almost everyone thinks FreeScout is a great alternative to Zendesk.
all • positive • negative relevance • date
Guest
Much quicker to load and obviously more private
Top positive comment• ago

4

Guest
The best open source Zendesk competitor I've tried
Top positive comment• ago

4

Guest
It's free, open source and have a nice feedback from developers
Positive comment• ago

0

MurliVM
I have been using Helpscout, I think freescout is the best
Positive comment• ago

0

Guest
Freescout is the best open source for the ticketing system. Updates are frequent and new modules are published regularly. We are using it for 4 mailboxes with no recurring cost plus you get access to the code so you 100% over it and 100% control of your data.
Positive comment• ago

1

Guest
Feature complete. Save a fortune. Well maintained.
Positive comment• ago

0

Guest
New updates come quick and it is very easy to use an maintain.
Positive comment• ago

1

Show more comments ▾
7 of 10 comments
osTicket
Is this a good alternative?
Yes
No
Free • Open Source
Help Desk App
Customer Support Tool
Task Management Tool
Windows
Linux
Online
MySQL Community Edition
Self-Hosted
PHP
Cloudron
103 alternatives to osTicket
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...
Suggest and vote on features
osTicket Features
Ticketing
Helpdesk ticketing
Dockerized
osTicket vs Zendesk
Almost everyone thinks osTicket is a great alternative to Zendesk.
ProProfs Knowledge Base
Is this a good alternative?
Yes
No
Freemium • Proprietary
Customer Support Tool
Help Desk App
CRM System
Online
Self-Hosted
Software as a Service (SaaS)
40 alternatives to ProProfs Knowledge Base
ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...
Suggest and vote on features
ProProfs Knowledge Base Features
Knowledge base
Knowledge Management
Knowledge Base structuring
Employee Self service
FAQ Automation
Wiki documentation
Document templates
Self-Service Integration
Document sharing
Wiki
ProProfs Knowledge Base vs Zendesk
Almost everyone thinks ProProfs Knowledge Base is a great alternative to Zendesk.
Guest
Very easy setup and much quicker to load than Zendesk.
Positive comment• ago

1
Freshdesk
Is this a good alternative?
Yes
No
Freemium • Proprietary
Help Desk App
Customer Support Tool
Customer Feedback Manager
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Google Apps
212 alternatives to Freshdesk
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
Suggest and vote on features
Freshdesk Features
1. Ad-freeFreshdesk doesn't contain any form of external advertising.
Ticketing
Pricing per agent
Ads monitoring
Customer service
Automatic customer engagement
Freshdesk vs Zendesk
Most users think Freshdesk is a great alternative to Zendesk.
HubSpot
Is this a good alternative?
Yes
No
Freemium • Proprietary
CRM System
Social Media Management Tool
Email Marketing Service
Online
229 alternatives to HubSpot
HubSpot is the world’s leading inbound marketing and sales platform with 15,000 customers in more than 90 countries.
Suggest and vote on features
HubSpot Features
1. Extensible by Plugins/ExtensionsHubSpot can be extended with add-ons, plugins and extensions.
Email tracking
Sales funnel
Multi-Channel Marketing
Publishing
Contextual sales
Rich media
Zammad
Is this a good alternative?
Yes
No
Free • Open Source
Customer Support Tool
Help Desk App
Linux
Self-Hosted
37 alternatives to Zammad
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
Suggest and vote on features
Zammad Features
1. Auto ResponderZammad allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
Email tracking
SLA
Knowledge base
REST API
Customizable
Ruby
Twitter Integration
Email automation
Slack integration
Facebook integration
Zammad vs Zendesk
Almost everyone thinks Zammad is a great alternative to Zendesk.
((OTRS)) Community Edition
Is this a good alternative?
Yes
No
Free Personal • Open Source
Help Desk App
Customer Support Tool
Task Management Tool
Mac
Linux
Online
Self-Hosted
Perl
87 alternatives to ((OTRS)) Community Edition
((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.
Suggest and vote on features
((OTRS)) Community Edition Features
SLA
SOAP API
Ticketing
Email notifications
Helpdesk ticketing
Knowledge base
Discontinued
From https://community.otrs.com :With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

((OTRS)) Community Edition vs Zendesk
Most users think ((OTRS)) Community Edition is a great alternative to Zendesk.
Guest
Access control. Easy to use.
Positive comment• ago

0
SuiteCRM
Is this a good alternative?
Yes
No
Free • Open Source
CRM System
Windows
Linux
Online
Self-Hosted
Software as a Service (SaaS)
209 alternatives to SuiteCRM
SuiteCRM provides an enterprise-grade Customer Relationship Management (CRM) application to a global community of users and software developers. It is a robust and credible alternative to Salesforce, Microsoft and the major CRM vendors.

SuiteCRM has no features, suggest some!

SuiteCRM vs Zendesk
Most users think SuiteCRM is a great alternative to Zendesk.
Missive
Is this a good alternative?
Yes
No
Freemium • Proprietary
Email Client
Customer Support Tool
Team Collaboration Tool
Mac
Windows
Online
Android
iPhone
17 alternatives to Missive
Collaborative email and threaded group chat for productive teams. A single app for all your internal and external communication.
Suggest and vote on features
Missive Features
1. Unified inboxView e-mails (or similar) from all accounts in one unified view with Missive.
2. Email SchedulingYou can schedule a marketing, sales, or personal email for a time in the future with Missive.
3. Multiple Account supportMissive support multiple accounts without the need to logout and login
Shared inbox
Threaded Conversations
Customer service
Email automation
Integrated Web Browser
Snooze Mail
GLPI
Is this a good alternative?
Yes
No
Free Personal • Open Source
Help Desk App
Inventory Management Tool
Mac
Windows
Linux
Online
Self-Hosted
Software as a Service (SaaS)
46 alternatives to GLPI
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
Suggest and vote on features
GLPI Features
Helpdesk ticketing
Incident Management
REST API
Knowledge base
Reporting
GLPI vs Zendesk
pros, cons and recent comments
Guest
It's more an inventory system
Negative comment• ago

0