The Best Free Zendesk AlternativesTop Help Desk Platforms and other similar apps like Zendesk

The best free alternative to Zendesk is FreeScout, which is also Open Source. If that doesn't suit you, our users have ranked more than 100 alternatives to Zendesk and loads of them is free so hopefully you can find a suitable replacement. Other interesting free alternatives to Zendesk are osTicket, Freshdesk, Libredesk and HubSpot.

More about Zendesk
Copy a direct link to this comment to your clipboard
Zendesk alternatives page was last updated

Alternatives list

  1. FreeScout icon

    FreeScout

     39 likes
    Copy a direct link to this comment to your clipboard

    Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    103 FreeScout alternatives

    Cost / License

    • Freemium (Pay once)
    • Open Source (AGPL-3.0)

    Application type

    Platforms

    • Mac
    • Linux
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1
     
    |
    10
    44
    Comments about FreeScout as an Alternative to Zendesk
    Top Positive Comment
    Guest
    4

    The best open source Zendesk competitor I've tried

    Review by a new / low-activity user.
    Guest
    Positive
    0

    It's free, open source and have a nice feedback from developers

    Review by a new / low-activity user.
    MurliVM
    Positive
    0

    I have been using Helpscout, I think freescout is the best

    Review by a new / low-activity user.
    Show more comments
    3 of 10 comments
    Zendesk Icon
    FreeScout icon

    • Almost everyone thinks FreeScout is a great Zendesk alternative.

    • FreeScout is the most popular Android, Mac, iPhone & Linux alternative to Zendesk.

    • FreeScout is the most popular Open Source & free alternative to Zendesk.

    • FreeScout is Freemium and Open SourceZendesk is Paid and Proprietary
    • FreeScout is Lightweight and Privacy focusedZendesk is not according to our users
  2. osTicket icon

    osTicket

     70 likes
    Copy a direct link to this comment to your clipboard

    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    110 osTicket alternatives

    Cost / License

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    Client Interface - Welcome Screen
     
    |
    30

    • Almost everyone thinks osTicket is a great Zendesk alternative.

    • osTicket is the most popular Web-based & Windows alternative to Zendesk.

    • osTicket is Free and Open SourceZendesk is Paid and Proprietary
  4. Freshdesk icon

    Freshdesk

     124 likes
    Copy a direct link to this comment to your clipboard

    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    80 Freshdesk alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1
     
    |
    20
  5. Ad
    Screenshot
    HubSpot icon
    HubSpot

    HubSpot centralizes tools for marketing automation, sales, service, and operations. Features include free CRM, AI content, and a drag-and-drop site builder, offering a comprehensive business solution that unifies customer data ac...

    https://www.hubspot.com
    Learn More
  7. HubSpot icon

    HubSpot

     106 likes
    Copy a direct link to this comment to your clipboard

    HubSpot centralizes tools for marketing automation, sales, service, and operations. Features include free CRM, AI content, and a drag-and-drop site builder, offering a comprehensive business solution that unifies customer data across teams and integrates with external apps.

    97 HubSpot alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    HubSpot screenshot 1
    HubSpot screenshot 2
    HubSpot screenshot 3
     
  8. Zammad icon

    Zammad

     34 likes
    Copy a direct link to this comment to your clipboard

    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    41 Zammad alternatives

    Cost / License

    • Free
    • Open Source

    Application type

    Platforms

    • Linux
    • Self-Hosted
    Zammad screenshot 1
     
    |
    15
  10. Jira Service Management icon

    Jira Service Management

     Like
    Copy a direct link to this comment to your clipboard

    Jira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions...

    29 Jira Service Management alternatives

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Jira Service Management screenshot 1
     
  11. Hipporello Service Desk icon

    Hipporello Service Desk

     5 likes
    Copy a direct link to this comment to your clipboard

    A Trello Power-up that connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails.

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application types

    Platforms

    • Online
    • Trello
    • Software as a Service (SaaS)
    Hipporello Admin Panel
     
  12. HESK icon

    HESK

     16 likes
    Copy a direct link to this comment to your clipboard

    Hesk simplifies customer support with powerful yet incredibly intuitive help desk software trusted by thousands of SMBs worldwide.

    20 HESK alternatives

    Cost / License

    • Freemium (Pay once)
    • Proprietary

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • Software as a Service (SaaS)
    Tickets overview
     
  13. FuseDesk icon

    FuseDesk

     1 like
    Copy a direct link to this comment to your clipboard

    Help Desk and Messaging Platform for Support, Sales, and Service. Win more raving fans with the only helpdesk you’ll ever need. An easy to use customer service platform for all channels. From your very first support rep to one hundred—and beyond!

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    FuseDesk screenshot 1
     
  14. DeskXpand icon

    DeskXpand

     1 like
    Copy a direct link to this comment to your clipboard

    DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Helpdesk Management Software
     
  15. Richpanel icon

    Richpanel

     2 likes
    Copy a direct link to this comment to your clipboard

    Richpanel is a Live Chat & Helpdesk tool specially designed for e-commerce stores with deep integrations to Shopify, Woocommerce & Magento.

    Cost / License

    • Freemium (Subscription)
    • Proprietary

    Application type

    Platforms

    • Online
    Richpanel screenshot 1
     
12 of 72 Zendesk alternatives