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    Free Zendesk Alternatives

    The best free alternative to Zendesk is FreeScout, which is also Open Source. If that doesn't suit you, our users have ranked more than 100 alternatives to Zendesk and loads of them is free so hopefully you can find a suitable replacement. Other interesting free alternatives to Zendesk are osTicket (Free, Open Source), Freshdesk (Freemium), HubSpot (Freemium) and Zammad (Free, Open Source).

    This page was last updated Jan 19, 2022

    1. Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
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      FreeScout vs Zendesk opinions
      Almost everyone thinks FreeScout is a great alternative to Zendesk.
       all • positive • negative      relevance • date
      Much quicker to load and obviously more private
      Top positive comment  over 1 year ago

      4
      The best open source Zendesk competitor I've tried
      Top positive comment  over 1 year ago

      4
      usedesk Usedesk is way better - just saying.
      Positive comment 7 months ago

      0
      It's free, open source and have a nice feedback from developers
      Positive comment 7 months ago

      0
      MurliVM I have been using Helpscout, I think freescout is the best
      Positive comment 8 months ago

      0
      Freescout is the best open source for the ticketing system. Updates are frequent and new modules are published regularly. We are using it for 4 mailboxes with no recurring cost plus you get access to the code so you 100% over it and 100% control of your data.
      Positive comment 10 months ago

      1
      Feature complete. Save a fortune. Well maintained.
      Positive comment over 1 year ago

      0
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      7 of 11 comments
      • FreeOpen Source
      • Windows
      • Linux
      • Online
      • MySQL Community Edition
      • Self-Hosted
      • PHP
      • Cloudron
      osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.
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      Almost everyone thinks osTicket is a great alternative to Zendesk.


    2. Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.
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      Most users think Freshdesk is a great alternative to Zendesk.
    3. HubSpot is the world’s leading inbound marketing and sales platform with 15,000 customers in more than 90 countries.
    4. Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
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      Almost everyone thinks Zammad is a great alternative to Zendesk.


    5. ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets.
      ProProfs Knowledge Base vs Zendesk opinions
      Almost everyone thinks ProProfs Knowledge Base is a great alternative to Zendesk.
      Very easy setup and much quicker to load than Zendesk.
      Positive comment about 1 year ago

      1
    6. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

      Discontinued

      From https://community.otrs.com :

      With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

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      ((OTRS)) Community Edition vs Zendesk opinions
      Most users think ((OTRS)) Community Edition is a great alternative to Zendesk.
      Access control. Easy to use.
      Positive comment almost 4 years ago

      0
      • FreeOpen Source
      • Windows
      • Linux
      • Online
      • Self-Hosted
      • Software as a Service (SaaS)
      SuiteCRM provides an enterprise-grade Customer Relationship Management (CRM) application to a global community of users and software developers. It is a robust and credible alternative to Salesforce, Microsoft and the major CRM vendors.
      Most users think SuiteCRM is a great alternative to Zendesk.
    7. With the free and open source Corteza Service Cloud you can deliver faster and more personalised service to your clients. Customer service agents are provided with 360-degree overviews on cases, enabling them to provide the best service quickly.
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      • Free PersonalOpen Source
      • Mac
      • Windows
      • Linux
      • Online
      • Self-Hosted
      • Software as a Service (SaaS)
      GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
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    Showing 10 of 64 alternatives